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Smok GX350 firmware

Yeah, I had already checked that out. I was hoping someone may have known something. Smok hasn't responded to my emails.

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Just got off the phone with Madvapes, nothing they can do. I was told to wait till I hear back from Smok. It's been a week now and I can't get smok to respond to me. Don't think I'm going to buy smok again.

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Just realized that I want clear in my first post. I had applied the wrong firmware update to the gx350 so it's not turning on now.

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Vapin4Joy

Diamond Contributor
Member For 4 Years
Come on brother, It's not the fault of Smok! You have options, wait till Smok releases a update, return it and try warranty or worst case, it's been bricked.
Wish I could tell you more, the Chinese reply slowly, give it time.
 
I totally take blame for it. I would just like a response to the emails or the online chat.

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I totally take blame for it. I would just like a response to the emails or the online chat.

Sent from my LG-H820 using Tapatalk

I've had the exact same problem Captain, I've been trying to get in contact with, them for over 3 weeks via their support/manager emails.
I got in contact with a local reseller on the issue, they ignored them as well.

In the end I was forced to submit a claim to PayPal regarding the issue, hopefully it will make them listen.
 

PhantomOp

VU Donator
Gold Contributor
Member For 3 Years
Member For 2 Years
In the end I was forced to submit a claim to PayPal regarding the issue, hopefully it will make them listen.
:giggle: Don't plan on it ... a single $60 MOD won't hurt their bottom line even a twitch.

Social Media rants would possibly hurt them more then $$$$
 
:giggle: Don't plan on it ... a single $60 MOD won't hurt their bottom line even a twitch.

Social Media rants would possibly hurt them more then $$$$

If they fail to respond to the claim paypal usually refunds the consumer and then tries to get the money back from the seller. They've been very successful with other purchases I've generally always got my money back.
 

PhantomOp

VU Donator
Gold Contributor
Member For 3 Years
Member For 2 Years
If they fail to respond to the claim paypal usually refunds the consumer and then tries to get the money back from the seller. They've been very successful with other purchases I've generally always got my money back.
Oh I'm not talking about getting the $$$ back from paypal, that is the easy part. :)

I was referring to getting SMOK to listen to the demand for better support to their customers.
 
I did nothing to mine, just went to use it one day and it was on max wattage. I lowered it back down and as soon as I sat it down the wattage raised itself back to 350. I thought something might have gotten into the top button so I blew it out and that did nothing. After a few times I took the batteries out and put them back in and turned it on and not it is just showing the boot logo going bright to dim. I emailed Smok and they told me to contact the seller, who asked me to video this which I did, but nothing from them back yet. Anyone else experience this?
 
I've been looking for the GX350 firmware as well. Guess its not out yet. My Ohms randomly go from 0.17 to 0.28. It only happens maybe a couple of times a day at the most. But its very infuriating. Pissed me off too because I just bought the damn thing about a month ago because my 2/3 crapped out. My gf was having the same issue with her Alien 220 mod. We just installed the latest firmware on hers. Hopefully that fixed it. I went to my local vape store and asked them if they were aware of the issue. They never heard of it before. :/ I can deal with it until a firmware is released, unless it gets worst.
 
I did nothing to mine, just went to use it one day and it was on max wattage. I lowered it back down and as soon as I sat it down the wattage raised itself back to 350. I thought something might have gotten into the top button so I blew it out and that did nothing. After a few times I took the batteries out and put them back in and turned it on and not it is just showing the boot logo going bright to dim. I emailed Smok and they told me to contact the seller, who asked me to video this which I did, but nothing from them back yet. Anyone else experience this?
I have had EXACTLY the same thing. I bought my first one and loved it, the battery life is great. I then bought a second one. Within a few days of each other they both started going wrong. I will try and contact Smok, but by the sounds of things I may be waiting some time.
 
We all have the same problem, My GX350 now is totally dead and i cant open it after i mistakenly use a GX2/4 upgrade, i though it was a GX350, and I did not see it, then i was so angry with myself why i upgrade this unit....I contact them and send some emails but until now no reply was been made...I thought that it will just ignore the upgrade if it is not the same but turns out he just kill my unit......
Ahhhhhh I'am Going to be crazy 'cuz its my only mod right now and I cant vape....somebody please help me maybe you do have this software please send it to my email add at.Please Begging you......
 
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Thank you Viperbabe35, Hoping that you could help me a lot if you could lend me this software or firmware....Please send me some updated on this GX350....whoooh, its really a big headache for me....Thank you very much...

Any idea on where I can get the firmware for the smok GX350? I need to re-flash it.

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Hello Captain, Hoping if you do have the software or the firmware of this unit the GX350, Can you please also lend me? Just send it to my email add.... Thank you very much....Hoping that you will have this sooner or later....

Hello guys.......are there any one of you had already the software or the firmware of this GX350? Can anyone could you let me borrow... If you do, Please send it to my email if possible...Please help me on this guys.... Thanks a lot.....
 
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Hello guys.......are there any one of you had already the software or the firmware of this GX350? Can anyone could you let me borrow... If you do, Please send it to my email if possible...Please help me on this guys.... Thanks a lot.....
Hi, did you happen to find the firmware? I spend the same as you and I still can not find it, if you already found it you would send it to my mail? , thank you very much

[QUOTE = "Lerium, post: 1705548, member: 74446"] He estado buscando el firmware del GX350 también. Supongo que no ha salido todavía. Mis Ohms aleatoriamente van de 0.17 a 0.28. Sólo sucede tal vez un par de veces al día a lo sumo. Pero es muy irritante. Me molestó demasiado porque acabo de comprar la maldita cosa hace un mes porque mi 2/3 crapped. Mi gf estaba teniendo el mismo problema con su Alien 220 mod. Acabamos de instalar el último firmware en el suyo. Esperemos que lo arreglaron. Fui a mi tienda local de vapor y les pregunté si eran conscientes de la cuestión. Nunca antes lo habían oído. : / Puedo ocuparme de él hasta que se libere un firmware, a menos que consiga peor. [/ QUOTE]
Hola, Âżhas encontrado el firmware? Paso lo mismo que tĂş y todavĂ­a no lo encuentro, si ya lo encontraste lo enviarĂ­as a mi correo? muchas gracias

I've been looking for the GX350 firmware as well. Guess its not out yet. My Ohms randomly go from 0.17 to 0.28. It only happens maybe a couple of times a day at the most. But its very infuriating. Pissed me off too because I just bought the damn thing about a month ago because my 2/3 crapped out. My gf was having the same issue with her Alien 220 mod. We just installed the latest firmware on hers. Hopefully that fixed it. I went to my local vape store and asked them if they were aware of the issue. They never heard of it before. :/ I can deal with it until a firmware is released, unless it gets worst.
Hi, did you happen to find the firmware? I spend the same as you and I still can not find it, if you already found it you would send it to my mail? thank you very much

Any idea on where I can get the firmware for the smok GX350? I need to re-flash it.

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Hi, did you happen to find the firmware? I spend the same as you and I still can not find it, if you already found it you would send it to my mail? thank you very much
 
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I have that the Gx350 as well I was told there is a firmware update for it I went to the smoke web site no update I call smoke fx hunt club location in Ottawa Ontario awesome customer service I know to of there Montreal Road Reps told them no update to the gx350 at all.
 
I've been looking for a firmware update for months now.... I've seen newer youtube reviews of the GX350 with firmware version 1.1.2. Mine came with 1.0.9. I have no idea why Smok won't release it to the public!! Keep me updated if anyone finds out anything!!
 
Just updated with your file from 1.0.9 to 1.1.2 works perfect. Thanks! Any info on any changes in this version firmware? Didn't notice any menu changes.
 
Just updated with your file from 1.0.9 to 1.1.2 works perfect. Thanks! Any info on any changes in this version firmware? Didn't notice any menu changes.
Don't know, I was just very happy my mod reborn after a bad move. (updated with GX 2/4 firmware)
Awesome! Thank you... Have you tested it? I'm guessing same steps as you would update the Alien? Thanks
Firmware for Alien is on the web site: https://www.smoktech.com/faq-list?category_id=5
 

marxatz

Member For 2 Years
Member For 1 Year
Just look 5-6 thread up ...it's the Plumee thread!!!!
the upgrade tool is includit
 
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marxatz

Member For 2 Years
Member For 1 Year
The only issue I have is that ....when you take off the batteries it make a reset to the puff count and the watt go automatically to 350w... everything else works perfectly !!!
 
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Hey, I've had a GX350 for a few months and its been great besides resetting my puffs from taking the batteries out. I frequently take my batteries out, but an hour or 2 ago I was taking them out a lot so I could determine which battery was dead and it just shut off completely. I downloaded the 1.1.2 update but everytime I try and flash it, it just says the file size is bigger than the flash size. The update is 152.5kb and the program only is allowing 127.50kb, how do I fix this? I installed the most recent version of the program since it was giving me the ID Chip error, but the new version solved that. Just stuck on the file size being too big.
 
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marxatz

Member For 2 Years
Member For 1 Year
Hey, I've had a GX350 for a few months and its been great besides resetting my puffs from taking the batteries out. I frequently take my batteries out, but an hour or 2 ago I was taking them out a lot so I could determine which battery was dead and it just shut off completely. I downloaded the 1.1.2 update but everytime I try and flash it, it just says the file size is bigger than the flash size. The update is 152.5kb and the program only is allowing 127.50kb, how do I fix this? I installed the most recent version of the program since it was giving me the ID Chip error, but the new version solved that. Just stuck on the file size being too big.
Hi, the size of the plumee update (1.1.2) unzip is 2.62mb ... there was no problem for me just look if you do something wrong !!!
P.S.
before you make the update take off the batteries!!!!
 
Hi, the size of the plumee update (1.1.2) unzip is 2.62mb ... there was no problem for me just look if you do something wrong !!!
P.S.
before you make the update take off the batteries!!!!

Hi, I'll try to reinstall the plumee update but since my device isn't on which option do I go to? Aprom, data flash or config?
 

marxatz

Member For 2 Years
Member For 1 Year
Hi,
Don't touch anything of that use the one it is automatically choose...i thing it is aprom in auto
 
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I had an answer from service SMOK for a right firmware on GX350
Enjoy !
i cant upgrade past 1.1.1 on my gx350 nor can i find any files for the aprom or data to update it further, does anyone have a link to the latest softwear or arpom data?
 
To our beloved friend............Plumee......
Your my saviour of my life and if you can see me right now.....I swear to God how I'am sooooooo Happy and Soooooo excited.... Your an angel that god send to us.........
My GX350 is alive........Alive and Alive and Kicking....wohhhhhhhhhhhhhhhh yahooooooooooooooo hahahahhahahaha....You are best and God bless you always....
From the buttom of my life... I want to thank you and God knows.....

Thank you very much once again
Victor Bautista
Riyadh, Saudi Arabia...
 
Here is the attachment from my emails with Smok and the download link bellow!!!
My GX350 is working again but I still have problems with the screen. Sometimes Im able to see but most of the times I have got black screen. This happened because the bloody eliquid got inside my screen once.

Capture.PNG
 

Attachments

  • 150960193947288zrd4mg2i9q.zip
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marxatz

Member For 2 Years
Member For 1 Year
Here is the attachment from my emails with Smok and the download link bellow!!!
My GX350 is working again but I still have problems with the screen. Sometimes Im able to see but most of the times I have got black screen. This happened because the bloody eliquid got inside my screen once.

View attachment 98771
this video is for the gx320 but also helps you
by the way we make the upgrade!
 
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