I've about had it with heaven gifts on AliExpress: this recently screwed up order is the final straw in a string of screw-ups, and delays & I'm all but about done with them!
12/21: ordered a Uforce T1 tank in black. 12/24, received a message that "the color of my item was damaged" & would I mind changing the color. reluctantly, changed the color to red.
12/24: ordered a REV Drift II tank. delivered 1/16...to NC; I'm in WA! emailed, but with no response. Filed dispute late that evening.
1/15: ordered a Desire Cut Squonk in blue. 1/17, received a message that "the color of my item was damaged" (gee, where have I heard this before?) & would I mind changing the color. messaged back & agreed, yet again, to a color change * asked if they'd be willing to do a price match due to their error with the drift tank & with selling an item that wasn't in stock; Silence
1/17: receive a message regarding the drift tank that "they will check for me" and "not to worry": yet zero response to the dispute filed the day before.
1/20: another message regarding drift tank; "we just found out the factory mixed the address wi3th another: we can resend/refund, what do you want". they also asked that I close the dispute now as it is really hurting their store rating. responded with the fact that I wanted a replacement shipped in the quickest way possible & that I'll close the dispute when I get my item & let loose on a tirade about their lousy service, selling things that aren't in inventory & delayed response to not only messages, but disputes where evidence is presented clearly showing their error.
when my orders are fulfilled by @heavengifts, I'll not be using them in the future, even if it means paying a little more or not getting a specific color (not that ordering a color from them makes a difference as to what is sent, obviously)
Curious to see if anyone else has had any issues with this company on AliExpress?
12/21: ordered a Uforce T1 tank in black. 12/24, received a message that "the color of my item was damaged" & would I mind changing the color. reluctantly, changed the color to red.
12/24: ordered a REV Drift II tank. delivered 1/16...to NC; I'm in WA! emailed, but with no response. Filed dispute late that evening.
1/15: ordered a Desire Cut Squonk in blue. 1/17, received a message that "the color of my item was damaged" (gee, where have I heard this before?) & would I mind changing the color. messaged back & agreed, yet again, to a color change * asked if they'd be willing to do a price match due to their error with the drift tank & with selling an item that wasn't in stock; Silence
1/17: receive a message regarding the drift tank that "they will check for me" and "not to worry": yet zero response to the dispute filed the day before.
1/20: another message regarding drift tank; "we just found out the factory mixed the address wi3th another: we can resend/refund, what do you want". they also asked that I close the dispute now as it is really hurting their store rating. responded with the fact that I wanted a replacement shipped in the quickest way possible & that I'll close the dispute when I get my item & let loose on a tirade about their lousy service, selling things that aren't in inventory & delayed response to not only messages, but disputes where evidence is presented clearly showing their error.
when my orders are fulfilled by @heavengifts, I'll not be using them in the future, even if it means paying a little more or not getting a specific color (not that ordering a color from them makes a difference as to what is sent, obviously)
Curious to see if anyone else has had any issues with this company on AliExpress?
