Customer service FAILthey

DarthVaper419 · Dec 15, 2014

Hey guys. Just wanted to share a negative experience my girlfriend had today while ordering me some Xmas flavors and supplies.

The vendor in question is ecigexpress.

She ordered a pretty large order and then told me there was a flavor she didn't see on their site, so I could suggest somewhere else to get it. I knew they had the flavor as I had seen it the day before. The flavor was not showing on their site at all HOWEVER a Google search would yield a result showing they did indeed carry the flavor and it was in stock. She called them to get this item placed on her previous order so we didn't pay shipping twice, once for an order of one 10 ml bottle of flavor.

The people from ecigexpress confirmed that there was something wrong with the site, and for some reason this particular flavor did Not show up on their site by way of internal search or browsing, but could be found with Google search.

Despite their site malfunction they simply refused to let us pay for the bottle and waive the shipping cost (which was more than the bottle its self). The first order was not even shipped yet! The suspervisor even had the balls to ask my girl "is paying a couple dollars extra really a problem?".

With the huge amount of vendors available, and having had satisfying results interacting with several of them already (tfa and bull city and wiZard labs come to mind), I will never be using this particular one again. What a joke.

vaperature · Dec 15, 2014

I think part of your post got cut out, you might want to edit.

DarthVaper419 · Dec 15, 2014

vaperature said:
I think part of your post got cut out, you might want to edit.

Done ! Damn phone

fq06 · Dec 15, 2014

I had a similar experience with them... I just forgot to throw an item on my list in the cart.
They did offer a 10% discount but that wouldn't really do much on a $3 order and $3 shipping.

Totally my fault and even though I got contact back from them a few minutes after my order and subsequent email to them they would not just charge me $3 and throw it in the envelope.

I did not argue or gripe because they do have a huge banner that can not be missed or misconstrued on the order page that says there is no way to changing the order once it's placed.

To me, that was fair. I didn't like it, but I really can't be mad at them.

DarthVaper419 · Dec 15, 2014

They offer

fq06 said:
I had a similar experience with them... I just forgot to throw an item on my list in the cart.
They did offer a 10% discount but that wouldn't really do much on a $3 order and $3 shipping.

Totally my fault and even though I got contact back from them a few minutes after my order and subsequent email to them they would not just charge me $3 and throw it in the envelope.

I did not argue or gripe because they do have a huge banner that can not be missed or misconstrued on the order page that says there is no way to changing the order once it's placed.

To me, that was fair. I didn't like it, but I really can't be mad at them.

they offered me the same discount lol. I feel since their site was malfunctioning they should have made an exception. In fact my girl forgot an item in a bull city ordered, emailed them, and they let her add it after the fact with no extra charge.

AmandaD · Dec 15, 2014

DarthVaper419 said:
They offer

they offered me the same discount lol. I feel since their site was malfunctioning they should have made an exception. In fact my girl forgot an item in a bull city ordered, emailed them, and they let her add it after the fact with no extra charge.

No question the customer service at Bull City is much better, and I would order from them 100% of the time if I could. But sometimes there are flavors I've only been able to find at ECX, so I do continue to order from them, remembering that the cart is final. It's annoying, but their prices are reasonable and their shipping is fast.

fq06 · Dec 15, 2014

Totally agree, it is such a small thing you would think they could stop the machine that doesn't seem to be up for any alterations and just hand a flavor bottle to the dude in shipping.
And it is probably a $1 cost for them that may have lost you as a customer over.

Sometimes companies can't see the forest for the trees.

tick22 · Dec 15, 2014

I have used both sites mentioned above and had no problems. Maybe next time, make sure you have your order together, Site mess up of not. Smaller sites can have better customer service to do what you wanted. Bigger sites have more departments to deal with.

I will still us them as well as other sites.

HeadInClouds · Dec 15, 2014

DarthVaper419 said:
, and for some reason this particular flavor did Not show up on their site by way of internal search or browsing, but could be found with Google search.

I realize it wasn't the main point of your post, but I've seen that that a couple times with ecx.

Zamazam · Dec 15, 2014

I've had a couple issues with ecx, that's why they are on my naughty list.

Smoky Blue · Dec 15, 2014

no issues here, and they have more than willingly merged orders for me, more than a few times..
sorry you had a bad experience..

i do know they are trying to remove unsafe flavors for us that vape.. maybe that is why i was not showing up?

HeadInClouds · Dec 15, 2014

Smoky Blue said:
i do know they are trying to remove unsafe flavors for us that vape.. maybe that is why i was not showing up?

lmfao!

tick22 · Dec 15, 2014

HeadInClouds said:
lmfao!

With a response like that, maybe we should call you Headinhisass.

adds nothing to the conversation except his or her way of being an asshat....

vaperature · Dec 15, 2014

tick22 said:
With a response like that, maybe we should call you Headinhisass.

adds nothing to the conversation except his or her way of being an asshat....

I didn't want to seem like a twat but I was thinking the same thing (and I actually had to look up what lmfao means).

VapingJunkie · Dec 16, 2014

tick22 said:
With a response like that, maybe we should call you Headinhisass.

adds nothing to the conversation except his or her way of being an asshat....

Wow... Aren't you normally one of the people who *doesn't* automatically resort to bitching about stuff? HiC is a VALUED member here, for many reasons. He's contributed plenty to these boards. He's also contributed to this conversation already. Maybe you are the one with your head in your ass.

vaperature said:
I didn't want to seem like a twat but I was thinking the same thing (and I actually had to look up what lmfao means).

Forgive my ass-hatted-ness, but you should probably get off the internet. Didn't you ALSO not contribute anything, hopping on the 'Fuck HiC' bandwagon?

LoLoL

Always gotta be some *colorful belittling words deleted by poster*

tick22 · Dec 16, 2014

so you like his laughing at another? ok, just shows that some are allowed to but don't do it back to them.
I see how this plays..

When is he offering good advice or DIY info, he is good but when he goes after someone or disrupts a thread, he is not.

plain and simple....

BigNasty · Dec 16, 2014

IF ECX did not have fast shipping, one state away, semi ok pricing and all the flavors in stock that I want and use... I would be saying fuck them..

And HIC I agree with the LMFAO also as a response since they ECX does carry the full line of FW.

lordmage · Dec 16, 2014

see how this is not really a DIY review but a review of a company i will be moving it.

VapingJunkie · Dec 16, 2014

tick22 said:
so you like his laughing at another? ok, just shows that some are allowed to but don't do it back to them.
I see how this plays..

When is he offering good advice or DIY info, he is good but when he goes after someone or disrupts a thread, he is not.

plain and simple....

I didn't say I liked it, but I'm also not going to automatically assume he was belittling someone because he typed LMFAO. Maybe you should get your panties out of a wad? (If possible)

AmandaD · Dec 16, 2014

tick22 said:
With a response like that, maybe we should call you Headinhisass.

adds nothing to the conversation except his or her way of being an asshat....

Wow...I just assumed yur response was a poor attempt at humor. It never occurred to me it was a straight-out bitchy comment on a post you clearly totally misunderstood.

DarthVaper419 · Dec 16, 2014

Smoky Blue said:
no issues here, and they have more than willingly merged orders for me, more than a few times..
sorry you had a bad experience..

i do know they are trying to remove unsafe flavors for us that vape.. maybe that is why i was not showing up?

The flavor in question was organic Ginger by nf. I'm not sure. Either way the way they handled it was poor to begin with and then asking "so you can't spend a couple dollars more for shipping" was the deal breaker for us. No more orders. The ladies name was rose if anyone was wondering.

VapingJunkie · Dec 16, 2014

Thanks for the info, @DarthVaper419. I'll make sure they don't get even SOME of my money. I know I would be royally pissed if a vendor asked me for more money after I was trying to give them some in the first place. /majorAssHatVendor

Don't mind @tick22 and @vaperature. It's past their bedtime, and they get cranky when they don't have their meds. LoLoL

cherrycakes · Dec 16, 2014

My card got hacked after using their site

Smoky Blue · Dec 16, 2014

first.. HIC i assume, was laughing at a typo i made. whoopie.. glad i could make him laugh..
or it could be what i had said on ecx removing certain harmful flavorings.
i have had a few i couldnt find on there, and that was the explanation they had given me.

second.. if you aren't happy with a rep, ask for someone else. use your head when conducting business such as spending your funds.
if you arent happy with a company, no.. dont spend your money.. wow.. surprised you let the transaction even go thru if you were not happy.

this thread might have been talking on nf ginger.. but the main purpose was that they were not happy with a phone conversation, from ecx..
that makes it a review of a company.. @lordmage was correct in moving it.. thanks!

anyways, like i said before.. i hate you had a bad experience.. (to the op)

HeadInClouds · Dec 16, 2014

(clarification)

Here's why it's hilarious to think a flavor was removed from ecx's website due in any way to ingredients.

Some ecx listings that illustration the hilarity:

http://www.ecigexpress.com/diy-e-li...urart-sweet-flavors/butter-by-flavourart.html
has an inhalation warning on the manufacturer's website and on ecf

http://www.ecigexpress.com/diy-e-li...art-sweet-flavors/chestnut-by-flavourart.html
has an inhalation warning on the manufacturer's website but NOT on ecf
here's the manufacturer's page: http://flavourartexpress.biz/index.php?dispatch=products.view&product_id=599

http://www.ecigexpress.com/diy-e-li.../herb-spice-flavors/ginger-by-flavourart.html
Here's a bottle of COOKING OIL! Yes, it's literally cooking oil with ginger flavoring.
Here's the manufacturer's page: http://flavourartexpress.biz/index.php?dispatch=products.view&product_id=926

Those flavors (there are others) have always been FlavourArt Kitchen Magic flavors - NEVER marketed as e-cig flavors by FA. They have ALWAYS had a warning on FA's website.

It's fine and dandy to sell anything out there. And ecx does sell just about anything! I can link to many other examples. In the case of the cooking oil (FA Oregano is another example of that), ecx is literally marketing in conflict with the manufacturer's own warnings and product lines.

Now, to think this might be true: "i do know they are trying to remove unsafe flavors for us that vape.."
lmfao at that statement!

(end of clarification)

DarthVaper419 · Dec 16, 2014

Smoky Blue said:
first.. HIC i assume, was laughing at a typo i made. whoopie.. glad i could make him laugh..
or it could be what i had said on ecx removing certain harmful flavorings.
i have had a few i couldnt find on there, and that was the explanation they had given me.

second.. if you aren't happy with a rep, ask for someone else. use your head when conducting business such as spending your funds.
if you arent happy with a company, no.. dont spend your money.. wow.. surprised you let the transaction even go thru if you were not happy.

this thread might have been talking on nf ginger.. but the main purpose was that they were not happy with a phone conversation, from ecx..
that makes it a review of a company.. @lordmage was correct in moving it.. thanks!

anyways, like i said before.. i hate you had a bad experience.. (to the op)

This thread started in the review section...also, the original order was already through. The rude lady was "the someone else". Do you work for ecx? Lol

Smoky Blue · Dec 16, 2014

DarthVaper419 said:
This thread started in the review section...also, the original order was already through. The rude lady was "the someone else". Do you work for ecx? Lol

nopes i do not work for ecx, nor any other company.. not a fan girl, either.

DarthVaper419 said:
She called them to get this item placed on her previous order so we didn't pay shipping twice, once for an order of one 10 ml bottle of flavor.

both of these posts.. did they ship the order out already, or was it still being processed?
the impression I got was it was still in progress, based on the very first post..
and i only pointed out i had no issues in the last 8 of my transactions on getting them to merge an order..

i only know what all was posted here..
if i had been that unhappy, i'd have cancelled the entire order, or..
talked with someone else from the company..
until i was happy..

like i keep saying, i hate you had a bad experience..

doesnt make it my fault, or that i am an employee.. just that I felt bad for the situation..

Customer service FAILthey

DarthVaper419

vaperature

DarthVaper419

fq06

DarthVaper419

AmandaD

fq06

tick22

HeadInClouds

Zamazam

Evil Vulcan's do it with Logic

Smoky Blue

HeadInClouds

tick22

vaperature

VapingJunkie

Down with the Clown

tick22

BigNasty

lordmage

The Sky has Fallen. the End is Here.

VapingJunkie

Down with the Clown

AmandaD

DarthVaper419

VapingJunkie

Down with the Clown

cherrycakes

Smoky Blue

HeadInClouds

DarthVaper419

Smoky Blue

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