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Issues with Vape Society Supply

Hi everyone! Would anyone know the best way to get this merchant to respond in a timely manner? I purchased some juice from them - Pancake Man 60ml in 0 mg, but they sent me Loaded E-liquid Glazed Donuts, 120ml in 6 mg! I had it shipped to a relative in California & he then shipped it to me overseas so there is no way I would be able to ship it back without having to shell out triple of what I did initially.

I got in touch with the merchant as soon as I got it, sent a photo, explained the situation, asked kindly if they could send the correct one out without having me return the incorrect item, as it would cost me more to return - I was hoping they could extend a one time courtesy. I have no use for what they sent me since this is in 6 mg, I've never used 6 mg and don't plan on starting to now. The merchant is insisting that I ship the item back despite the cost, or ship it back upon returning to California. This will not happen as I don't live there to begin with nor am I visiting anytime soon. I had even asked them to verify my location through my IP address, if it was really necessary.

While I do recognize that the item should have been checked before being shipped overseas, the merchant should have been at the very least apologetic about the error (unfortunately they do not respond in a timely manner and the few times that they have, it has been canned). I also have read that some shops are unfortunately having to dispose of their bigger sized juices with higher nic levels effective Aug 8th. I'm not sure if there is any truth to that, or the reason behind it, but I can't help but think that I may have been duped! Flavor, size, nic level all wrong!

This is not the first time I have purchased from them, but it will probably be the last. I have purchased a Minikin from them which I'm still using without any problems, so I can confirm that they are legit, but they have terrible customer service. I'm thankful that I'm only out by $20.00, which may not be a lot to some, but this is enough to take my business elsewhere! Now I'm not saying you shouldn't purchase from them at all, as I have said yes they are legit, perhaps you can just be mindful of the risks involved with purchasing from this merchant. What if I purchased and ran into problems with something much more expensive? Sadly they are no longer responding to me. Vape Society Supply, if you are reading this please do the right thing and send me what is rightfully mine! Hopefully my bank can help me with a chargeback, but I'm still going to give it a few days. If anyone can point me in the right direction I would highly appreciate it! TLDR but thanks for your time! :)

***I have since found out from another forum that Vape Society Supply is basically the same as E Juice Mafia.. I'm surprised they are still in business after reading all the negative reviews!! Hopefully no one here goes through the same thing!
 

Whiskey

Diamond Contributor
Member For 4 Years
Thanks for a heads up, maybe you can sell what you have to someone and not take too bad of a loss
 

RatRacer

a touch oɟɟ
VU Donator
Gold Contributor
Member For 4 Years
If they are affiliated with EJM, cut your losses and move on. They have to be close to the worst customer service known to man.

Welcome to VU
 

Paratech

I forgot
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I do not have a monkey in this jungle but I want to toss in my $0.02 anyways.
Your particular situation is indeed unique and I do respect that.
VSS may have made an error however for you to expect them to ship your something for free is a bit outside of regular customer server.
While I do understand why you may wish they would do such a thing, at the same time I can understand why they wouldn't have an interest in doing so.
If we were talking about a car, no one would tell you to just keep the original shipped car and they'll send you a replacement because they made an error.
Yes, I know we are only talking about a $20 but the concept is the same.
What you COULD have requested is that they provide you a 5 - 10 % discount due to the entire odd situation your in and then just re-order what you wanted the first time.
This definitely is not in your favor because you would still have a bottle of juice that you wont use, however from their side of the fence that simple discount is a LOT easier to give out simply due to principle.

I have been lucky with all my orders from them and nothing has been wrong.
But I've only spent a few hundred with them so it isn't like I know them on a first name basis or anything.
I place an online order and they ship it.
No personalization anywhere.
I feel sorry that you're in a bad spot but I doubt any company out there would do as you are requesting that they do.
I say all this because I can't say it would be fair to say or imply that as a vape supplier they are bad or suck or whatever.
(I know those words were NOT used, I am simply making a point)
What you are wanting them to do is something even I wouldn't do.
You ordered something, they shipped the wrong item.
Every company out there would have you return that item before shipping you a correct one.
Since your situation is so different, they would at least request that you pay for it if you cannot return it.
If I am stepping on toes, sorry.
Just looking at it from both sides of the fence and seeing solid lines.
 

JuicyLucy

My name is Lucy and I am a squonkaholic
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I had a well-known company ship me the wrong ohm coils once.

They just sent me the correct ones and did not make me send back the wrong ones, because they didn't want to pay the postage for the return and were certainly not going to make me pay it.

As a compromise, you would think they would at least ship you the correct juice to the original address in California.
 

Nailz

FUCK the FDA
VU Donator
Gold Contributor
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I do not have a monkey in this jungle but I want to toss in my $0.02 anyways.
Your particular situation is indeed unique and I do respect that.
VSS may have made an error however for you to expect them to ship your something for free is a bit outside of regular customer server.
While I do understand why you may wish they would do such a thing, at the same time I can understand why they wouldn't have an interest in doing so.
If we were talking about a car, no one would tell you to just keep the original shipped car and they'll send you a replacement because they made an error.
Yes, I know we are only talking about a $20 but the concept is the same.
What you COULD have requested is that they provide you a 5 - 10 % discount due to the entire odd situation your in and then just re-order what you wanted the first time.
This definitely is not in your favor because you would still have a bottle of juice that you wont use, however from their side of the fence that simple discount is a LOT easier to give out simply due to principle.

I have been lucky with all my orders from them and nothing has been wrong.
But I've only spent a few hundred with them so it isn't like I know them on a first name basis or anything.
I place an online order and they ship it.
No personalization anywhere.
I feel sorry that you're in a bad spot but I doubt any company out there would do as you are requesting that they do.
I say all this because I can't say it would be fair to say or imply that as a vape supplier they are bad or suck or whatever.
(I know those words were NOT used, I am simply making a point)
What you are wanting them to do is something even I wouldn't do.
You ordered something, they shipped the wrong item.
Every company out there would have you return that item before shipping you a correct one.
Since your situation is so different, they would at least request that you pay for it if you cannot return it.
If I am stepping on toes, sorry.
Just looking at it from both sides of the fence and seeing solid lines.

Sorry but that is just BS, he didn't make the mistake, so why should he have to pay anything at all for a mistake they made, if they want the wrong bottle 'they' shipped him, they should pay for it to be shipped back to them, any decent vendor would do the right thing and just send him what he ordered.
 

Paratech

I forgot
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Gold Contributor
Member For 4 Years
Sorry but that is just BS, he didn't make the mistake, so why should he have to pay anything at all for a mistake they made, if they want the wrong bottle 'they' shipped him, they should pay for it to be shipped back to them, any decent vendor would do the right thing and just send him what he ordered.
While in a "normal" situation I would agree with that 100%.
However in this situation the product was shipped to one person THEN forwarded to an entirely different country.
The supplier should NOT have to pay for that.
They even agreed to wait to have it returned at a later date (
or ship it back upon returning to California.
)
and that is not what @nic0letteb is willing to agree with because (
This will not happen as I don't live there to begin with nor am I visiting anytime soon.
With that said, it sounds like (even though they are slow to respond per @nic0letteb) VSS has offered to try to resolve the situation but @nic0letteb is not willing to work with them in any way and only wants to have something shipped for free.
While I agree the second shipment should be free because that is what was ordered, maybe @nic0letteb should be responsible for paying for the incorrect product since it is not going to be returned.
We all know no one would agree to that either (including myself)
Due to the fact of forward shipping, there isn't going to be a solution to this and I can't blame either side for their feelings on the situation.
 

skt239

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Platinum Contributor
Member For 4 Years
There is a thing called customer retention and a lot of the times that means a loss for the vendor. In this case they made a mistake and should correct it; I don't care if he lives on the moon, they should ship him a replacement bottle at no charge and eat the $20. If I was in his situation and was offered a 5-10% discount I would consider it an insult and invite VSS to go fuck themselves.
 

Paratech

I forgot
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Gold Contributor
Member For 4 Years
With that mind set she can either be out the $20 and re-order something OR be out $20 and never order form them again.
Look, I agree that they made a mistake and should correct it.
However they should not have to deal with the fact that she chose to forward ship something and that complicated their mistake.
If they even were to ship the correct item, they'd more than likely ship it to the same place the first order went to and she'd still be paying extra to get it from California to her current location.
Just sounds cheaper in the long run to order from someone that can ship it directly to her.
I feel her pain but I still stand behind my personal opinion on the matter.
We're all entitled to our own, mine just doesn't seem to align with yours.
I'm ok with it and not offended.
hopefully I haven't offended you or anyone else.
It wasn't intended that way.
 

skt239

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Platinum Contributor
Member For 4 Years
With that mind set she can either be out the $20 and re-order something OR be out $20 and never order form them again.
Look, I agree that they made a mistake and should correct it.
However they should not have to deal with the fact that she chose to forward ship something and that complicated their mistake.
If they even were to ship the correct item, they'd more than likely ship it to the same place the first order went to and she'd still be paying extra to get it from California to her current location.
Just sounds cheaper in the long run to order from someone that can ship it directly to her.
I feel her pain but I still stand behind my personal opinion on the matter.
We're all entitled to our own, mine just doesn't seem to align with yours.
I'm ok with it and not offended.
hopefully I haven't offended you or anyone else.
It wasn't intended that way.

I didn't find anything offensive. I did not take into account the part about him having it forwarded from a different address. With that in mind, I can see your point. Sorry about that.
 

Paratech

I forgot
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Gold Contributor
Member For 4 Years
Nothing to be sorry for, all is well.
On the bright side it's only $20 lost. lol
 

freemind

Gold Contributor
Member For 4 Years
Member For 3 Years
@nic0letteb

Here is a simple way to handle it. If they won't pay for shipping to get it back, do a CHARGE BACK on your credit card.

I have ZERO respect for EJM or their affiliate companies. Fuck them. They are far too busy fucking people over to even give a shit about fucking them.

Get your money back and move on. There are too many decent vendors out there to mess with these clowns.
 

Paratech

I forgot
VU Donator
Gold Contributor
Member For 4 Years
Am I the only one who read ALL the details of the post?
Oh well, not my issue to solve.
 

freemind

Gold Contributor
Member For 4 Years
Member For 3 Years
Am I the only one who read ALL the details of the post?
Oh well, not my issue to solve.

Nope. But EJM does not put on drop of service into their sales. This is only the 3 millionth time something like this has happened with them. They are notorious for sending you the wrong items.

The OP paid for something he did NOT receive. These clowns run a deceptive business. The OP spent extra money having the WRONG item shipped. All it would have taken was for the vendor to do the job RIGHT in the first place. That's it, and it's not asking for something out of the ordinary or something "extra".
 

Paratech

I forgot
VU Donator
Gold Contributor
Member For 4 Years
If the OP lived where the incorrect item was originally shipped, I would agree 100% no questions asked.
VSS DID indeed ship the wrong item and they should definitely be responsible for the trading the two items.
HOWEVER since the OP is in an entirely different country than where she had the item shipped THAT is outside of reasonably expected customer service.
VSS should ship the correct item to the SAME address as the first item and the OP should RETURN the incorrect item.
90% of all vendors state right on their site they DO NOT pay for return postage.
The other 10% of them are going above and beyond treating us great by them paying for their own mistakes.
That being said, I bet if we read the terms on their site (I do not recall what it says and don't care enough to go read it) I bet VSS is part of that 90% that has it in their terms stating they do not pay for return postage.
Even if they did, they would only be responsible for paying the portion of the bill that would be from California (the original destination) back to them.
They would NOT be responsible for paying the shipping form an entirely different country back to them.
So I say again, if the OP would be willing to pay for the return postage, VSS IS willing to correct the situation.
But the OP said herself it isn't worth the $20 shipping.
There is no way that every single person on earth is going to think the same way I do and some will disagree with me so I am going to stop trying to defend my personal opinion especially on something that has absolutely nothing to do with me.
I ALMOST regret making the first comment because that has caused me to feel that I needed to defend that comment.
But the more I think about it and the more I type, I really couldn't give a rats ass about the entire situation.
I feel sorry for the OP in the aspect that she didn't get what she paid for however she wasn't willing to take responsibility for the portion that IS her fault.
(that would be having the item shipped to a different country)
So...... hey look over there -----> a pink giraffe with a green zebra hiding behind it.
 
I'm just here to confirm that this company actually relabeled their 0 nic and sent me 6 mg instead. This is no mistake, they are cost cutting due to stocking issues.
 
If the OP lived where the incorrect item was originally shipped, I would agree 100% no questions asked.
VSS DID indeed ship the wrong item and they should definitely be responsible for the trading the two items.
HOWEVER since the OP is in an entirely different country than where she had the item shipped THAT is outside of reasonably expected customer service.
VSS should ship the correct item to the SAME address as the first item and the OP should RETURN the incorrect item.
90% of all vendors state right on their site they DO NOT pay for return postage.
The other 10% of them are going above and beyond treating us great by them paying for their own mistakes.
That being said, I bet if we read the terms on their site (I do not recall what it says and don't care enough to go read it) I bet VSS is part of that 90% that has it in their terms stating they do not pay for return postage.
Even if they did, they would only be responsible for paying the portion of the bill that would be from California (the original destination) back to them.
They would NOT be responsible for paying the shipping form an entirely different country back to them.
So I say again, if the OP would be willing to pay for the return postage, VSS IS willing to correct the situation.
But the OP said herself it isn't worth the $20 shipping.
There is no way that every single person on earth is going to think the same way I do and some will disagree with me so I am going to stop trying to defend my personal opinion especially on something that has absolutely nothing to do with me.
I ALMOST regret making the first comment because that has caused me to feel that I needed to defend that comment.
But the more I think about it and the more I type, I really couldn't give a rats ass about the entire situation.
I feel sorry for the OP in the aspect that she didn't get what she paid for however she wasn't willing to take responsibility for the portion that IS her fault.
(that would be having the item shipped to a different country)
So...... hey look over there -----> a pink giraffe with a green zebra hiding behind it.
 
If a company fixes their mistake it’s not “above and beyond”. It’s the status quo. It’s what most companies would do. And “it’s only $20” is subjective. That may be a lot for some people. $20 or $2000, “the concept is the same” as was mentioned in a previous car analogy. The amount doesn’t matter.
EVERY company I’ve had a juice problem with has told me to send them a picture and keep the juice. And it possibly wasn’t even they’re fault. It may have been damaged in shipping. MVG, Ecigcity and one more I can’t think of offered to replace not only the bottle that came open but also the bottles that got wet. They just wanted a picture.

Any company that cares about their customers and/or reputation would offer to at least give a refund for the amount of the item plus original shipping. And throw in a 30-90 day discount code. Of course the buyer being overseas isn’t their fault BUT they could possibly offer something like store credit for the shipping anyway or at least part of it. Any one of those options would help. Not only are they creating a satisfied customer that can talk about his positive experience but they are ending the back and forth “negotiating” that is consuming resources and employee time which translates to money. At the same time the money spent in a solution to the OP is buying a more positive image. With that said they should also consider doing their best to maintain an online PR presence on the major vape forums.

As far as I can tell creating a positive image is not something they are concerned with. Bad experiences aren’t isolated to the OP. [It happened to the majority of these people](https://www.trustpilot.com/review/vapesocietysupplies.com)
And these people. [BBB](https://www.bbb.org/us/ca/fountain-...vape-society-supply-1126-172015845/complaints)
And you know something isn’t right when their own website only lists their 5 star reviews with some 4s sprinkled in. [suspicious ](https://vapesocietysupplies.com/vape-society-supply-review/)
That’s my $.02.
 
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