I am proposing a new unwritten law that all juice vendors must shut down their website (or at least stop taking our orders and money) once they have gone over 1 week lead time on shipments. I do not think it is fair to take our money IMMEDIATELY upon clicking the "Submit Order" button and then making us wait over a week to ship out our order. This law should be shoved down their greedy throats until they get the message.
I guess I am just venting because I had an old juice vendor that I loved that screwed me (MsTsBakery) by never even shipping my last order from June of 2014. Now I have an order from Dr. Crimmy from the 24th of last month that has not even made it to "shipping label" status yet. I used to not mind waiting for my juice, but after getting screwed by MsTsBakery I have lost all my patience. If they need extra time to make my juice I have NO PROBLEM with that as long as the website STOPS TAKING orders until they are caught up. Quit taking peoples money until you are caught up to a MAXIMUM of 1 week lead time. I know this does not pertain to most vendors as most have good policies in place to assure speedy order completion. I also know sometimes there are unforeseen problems that arise with nature (ice storms, snow storms, torandos, etc.) and if a vendor has one of these unforeseen problems simply shut down your site. Replace your main page with a new page explaining what happened to put you behind on orders and let everyone know once your caught up the site will be back up as well. If you are over a week behind on orders (meaning you already took a large sum of money from people), chances are shutting down the site for a little while to get caught up is not going to hurt your bottom line.
Sincerely,
Chainvapor
Ok i can understand but thats still no excuse. This is a business, people paid with there hard earned money for your product prior to even getting it. Its not like your card gets charged the day its on your door step. I was really relying on that juice , I have already spent more money on expensive retail shop juice just to get me by then what I paid for there juice to begin with. So lets see , Im already totaling almost 70.00 including the 38.00 Dr. Crimmy order and its been almost 2 weeks. 70.00 ??? If i new all this would happen I would of never bought from them in the first place regardless how good it is. That 70 dollars literally would of had gotten me everything id need to start my own DIY juice which would of been enough vg/pg and flavoring to last me possibly 6 months. Plus there is no effort what so ever for customer service , I mean they pretty much tell you don't even waste your time even trying on the site lol . If your that backed up I think its time to hire someone to do customer service end of story. Not to mention this is a online company where trust is one of the most important aspects people look for when buying online. Im just tired of excuses for these guys . If it were my company and people paid for my product id work 15 hrs a day if i had to plus weekends to ensure my customers don't have to suffer for my own issues. Now I'm even more worried cuz theres like 8 inches of snow coming down as we speak. I can't wait for more bad weather excuses , that really has nothing to do with them any way !!! unless it was a 2ft blizzard then yeah u can't make it to work for a few days , but even in the 6-12 range typically after 24 hours u can manage to drive again. Ive worked for some shitty companies and they don't give a shit about the roads, they expect u there no matter what. Plus i don't get this whole made to order thing anyway . i think its kinda pointless and makes everyones lives more difficult. In my opinion scrap all that non sense and just make large batches . It would speed time and energy up and help with maintaining flavor consistency . They could keep the DIY flavors but those who want that would have to be the ones to expect a longer wait. But all popular signature flavors should be made prior. And that whole extra flavor shot thing to me is such a gimmick , who wouldn't want more flavor ? seriously ? and the fact they even do that puts u in a position where your thinking well is it going to be bland if i don't get it ? And don't even get me started on steeping , thats the dumbest shit i ever heard and can't stand it for any juice for that matter . When i buy juice or any product ever I want to use it whenever choose to. You don't go into a liquor store and buy a bottle of whisky only to go home and dump it into a oak barrel. E juice isn't even anywhere near that complexity and the reason behind aging. There are extremely effective ways and techniques to speed up that process for e juice. And again even if they preferred to do the old school method, if they just made batches juice would be mixed and blended steeped ready to go the day a order even comes in. No one should have to steep any juice from a manufacturer , thats the whole point of buying it in the first place especiallyyyyy for those prices , I'm paying you to do all the work and have that shit pristine the day i buy it , i mean am i making sense here ? 7-10 business days ? why don't they just say 2 WEEKS , today is day 9 ( "business days " ) for me, still with not even a tracking number , In my life experience 98 % of time when a company gives time frames its usually just a fail safe , i always end up getting whatever it is way before or at least at there minimum wait time, Im one day away from exceeding the MAX number that they even applied ( which is bullshit to begin with ) It piss's me off when people lie let alone someone who has had my MONEYYY for two weeks now ( must be nice to get interest free money ). They should have clearly on the main page in bold " MAY TAKE UP TO 3 - 4 WEEKS BEFORE RECEIVING ORDER " but you know why they don't ? CUZ NO ONE WOULD BUY FROM THEM aka shady aka poor business practices , I think I'm just so frustrated with these guys cuz IF the juice is as good as people make it out to be they have so much potential to be HUGEEEE and really put pressure on other companies to compete which is freaking awesome for me the consumer ! But god dam are they f ing it up , I should just call him an purpose a business plan for him lol
I get what ur saying I really do and I honestly never bitch about stuff like this cuz ur right shit happens, I probably know that better then anyone else lol . BUT i guess my main argument comes down to putting in a better effort to communicate when shit happens. I don't think thats a unreasonable request to ask from any company. That small easily missed update about 7-10 days to me is not showing a good effort. And your right your not going to find a better deal but i didn't name my own price either they set there own prices (hence why they got my business) . Those prices tho don't mean shit if they are not backed up by customer satisfaction. Don't set those prices if u can't handle it . Your also right i didn't have to buy from them, but i went ahead and did them a favor in giving them my business ( They still are making money ) . The customer is what keeps them in business, should be # 1 priority , If people didn't choose to buy from them they wouldn't exist. Cuz guess what someone else could easily come around with the same quality same prices with amazing customer service and that alone could cause them to go under. I guess what I'm saying is prices are not everything or a good crutch to use for shitty service. This is just my opinion others may agree or disagree but me personally these are the things i look for when doing business with anyone.
I posted these in another forum and i didn't feel like typing all that again lol but i think me and you actually share similar views on things
