Angelcig problems?

Soupnazi · Feb 18, 2015

Donald Bickers said:
I think its strange,,,,this is post #50 and @Angel Cigs hasent even shown to stick up for the company,no explanations or anything
that says a lot to me right there

It says a lot about YOU.
1. Because it appears that the explanation has already been given by multiple posters in this thread, but you were too lazy to be informed.
2. I'll give you the "Cliff notes" of the explaination, ALL OF CHINA IS CLOSED DOWN, FOR CHINESE NEW YEAR.

CaFF · Feb 18, 2015

Here, this is nine pages of a thread over on FT about the shipping situation.

https://www.fasttech.com/forums/shipping/t/1568059/people-having-the-xiamen-ems-china-problem/1

TL;DR: Global and USPS shipping are both a PITA.

MrScaryZ · Feb 18, 2015

Donald Bickers said:
I think its strange,,,,this is post #50 and @Angel Cigs hasent even shown to stick up for the company,no explanations or anything
that says a lot to me right there

It's their Holiday whatever that means that Place shuts down Ohh wait they have many many holidays more than us u think this one is 10 days baaaad time to order ... Hehe

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Donald Bickers · Feb 18, 2015

Soupnazi said:
It says a lot about YOU.
1. Because it appears that the explanation has already been given by multiple posters in this thread, but you were too lazy to be informed.
2. I'll give you the "Cliff notes" of the explaination, ALL OF CHINA IS CLOSED DOWN, FOR CHINESE NEW YEAR.

im not to lazy to be informed,I realize that china is closed down,i didn't realize their internet was to

MrScaryZ · Feb 18, 2015

I just want to know one thing how can one vendor that over and over again has screwed so many get so much attention it's freaking to funny is it the name Angel like a reflex we defend the Name because surely Angel means good wow if this continues this whole thread should be put in the hall of wasted time haha but i admit I find it so amusing I just want to post

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Donald Bickers · Feb 18, 2015

Soupnazi said:
It says a lot about YOU.
1. Because it appears that the explanation has already been given by multiple posters in this thread, but you were too lazy to be informed.
2. I'll give you the "Cliff notes" of the explaination, ALL OF CHINA IS CLOSED DOWN, FOR CHINESE NEW YEAR.

I forgot,,,,on holidays you don't use the internet for phones and computers,,,,my bad

Donald Bickers · Feb 18, 2015

MrScaryZ said:
I just want to know one thing how can one vendor that over and over again has screwed so many get so much attention it's freaking to funny is it the name Angel like a reflex we defend the Name because surely Angel means good wow if this continues this whole thread should be put in the hall of wasted time haha but i admit I find it so amusing I just want to post

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I agree,,all I know is if I owned a multimillion dollar company,holiday or not,i would be keeping an eye on things,,,and this thread is a waste of time,,

Adrolak · Feb 18, 2015

Donald Bickers said:
I agree,,all I know is if I owned a multimillion dollar company,holiday or not,i would be keeping an eye on things,,,and this thread is a waste of time,,

MrScaryZ said:
I just want to know one thing how can one vendor that over and over again has screwed so many get so much attention it's freaking to funny is it the name Angel like a reflex we defend the Name because surely Angel means good wow if this continues this whole thread should be put in the hall of wasted time haha but i admit I find it so amusing I just want to post

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My issue was resolved not only on here, with the help of @Wabah58 , along with several others, the information they provided was insightful. Did either of you two actually read any of the last 10 or 15 posts? I got a shipment notice, and my package is now en route to me. I even e-mailed the office, and got a reply within an hour. Look, I can understand being frustrated with the fact that the entirety of china shuts down during CNY, but you have to look at it this way, it's a cultural thing. I'd say that this thread has been the furthest thing from a waste of time, I mean, come on, we had someone post who personally knows the owner of angelcigs, give a detailed explanation as to the process that happens when you place an order, the state of things right now during the holiday, and provided resolutions. That's pretty damn impressive, and to be honest, goes way above and beyond by 100 fold any sort of answer I would have expected. Honestly, when I started this thread, I was expecting a few (maybe 5 or six) answers saying "hey, yeah, I got my stuff in timely manner" or "hey, watch out, it took me half a year to get a refund" etc. I'm not even trying to defend angelcigs, I'm just saying. They seem decent, yeah I'll order from them in the future, but there are some things I'd rather go to 101vape or elev8 vape for.

Donald Bickers · Feb 18, 2015

the title of this thread is angelcig problems,so my post regarded angelcigs used to be good,but isn't anymore,and another post was about how angel hasn't even acknowledged this thread,which I was jumped on about being lazy,which I responded with im not lazy and didn't know china shut their internet down on holidays,and my last post was about if I owned a multimillion dollar business,holiday or not, I would keep an eye on it

so in closing here
the name of this thread is angelcig problems,,,,,,,,my post were about angelcig problems,if that's not what you wanted to see,you should have named it something else,excuse me for posting what I thought the thread was about

MrScaryZ · Feb 19, 2015

Adrolak said:
My issue was resolved not only on here, with the help of @Wabah58 , along with several others, the information they provided was insightful. Did either of you two actually read any of the last 10 or 15 posts? I got a shipment notice, and my package is now en route to me. I even e-mailed the office, and got a reply within an hour. Look, I can understand being frustrated with the fact that the entirety of china shuts down during CNY, but you have to look at it this way, it's a cultural thing. I'd say that this thread has been the furthest thing from a waste of time, I mean, come on, we had someone post who personally knows the owner of angelcigs, give a detailed explanation as to the process that happens when you place an order, the state of things right now during the holiday, and provided resolutions. That's pretty damn impressive, and to be honest, goes way above and beyond by 100 fold any sort of answer I would have expected. Honestly, when I started this thread, I was expecting a few (maybe 5 or six) answers saying "hey, yeah, I got my stuff in timely manner" or "hey, watch out, it took me half a year to get a refund" etc. I'm not even trying to defend angelcigs, I'm just saying. They seem decent, yeah I'll order from them in the future, but there are some things I'd rather go to 101vape or elev8 vape for.

They still suck their inventory is sad they used to have a huge selection it's nice you got your product but it does not change a long history of "Suck" service.. Ok that's the last time I'm even thinking about them.

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Angel Cigs · Feb 25, 2015

Adrolak said:
Hey guys, so I've placed two orders with angelcig. One on sunday, for about $80, and one today for about $10. Obviously I don't expect them to be shipped out immediately, but I'm curious/worried because I've also read a lot about people waiting a long time for them to ship, or waiting for it from china. From what I understand, all of the stuff in stock on their website now ships directly from their warehouse in LA. For those of you who have ordered, what's your usual time in the processing stage? Ordered recently, that is. I'm in a bit of a bind, because they're the only ones that seem to have BOTH the mods I'm looking for, a Dimitri clone, and a Slug clone. Also great prices. Any input would be great guys, I really appreciate it.

Hey @Adrolak

Great to see your post here! May I know if you received your order now? We continue shipping service during Chinese New Year break. I bet you already received your order right? Usually we need 1-2 days for processing and 1-4 days for delivery. Hope it helps a little bit. I'm the rep of Angelcigs company, if you have any issue please feel free to contact me.

Best Regards,
Angel

Angel Cigs · Feb 25, 2015

Donald Bickers said:
I think its strange,,,,this is post #50 and @Angel Cigs hasent even shown to stick up for the company,no explanations or anything
that says a lot to me right there

I apologize that I can't respond timely. I have no internet at my hometown. :-(

Adrolak · Feb 25, 2015

Angel Cigs said:
I apologize that I can't respond timely. I have no internet at my hometown. :-(

That's quite alright, I really hope you had a great Chinese New Year, I wish there was an american equivalent. I think a week or two with family would be fantastic for a lot of people. Also, I did in fact receive my order, I'm very pleased!

vaping_jake · Mar 1, 2015

It is expected, spring festival just finished. They will be consumed for another 2 weeks catching up what they didnt finish before the festival and adding in new jobs. This is why putting the worlds factories in one place is so dangerous.

Midniteoyl · Mar 1, 2015

vaping_jake said:
It is expected, spring festival just finished. They will be consumed for another 2 weeks catching up what they didnt finish before the festival and adding in new jobs. This is why putting the worlds factories in one place is so dangerous.

LOL.. Its like Black Friday for the rest of the worlds factories

vaping_jake · Mar 2, 2015

Ya and they are not staffed up, just one big SNAFU

Midniteoyl · Mar 2, 2015

vaping_jake said:
Ya and they are not staffed up, just one big SNAFU

Happens every year.. Most workers are 'seasonal' as in once they work for a year, maybe 2, they go home.

Angel Cigs · Mar 2, 2015

Midniteoyl said:
Happens every year.. Most workers are 'seasonal' as in once they work for a year, maybe 2, they go home.

Yup! People come to big city for earning money then go back home for building new houses or getting married etc.

Zamazam · Mar 2, 2015

CaFF said:
Here, this is nine pages of a thread over on FT about the shipping situation.

https://www.fasttech.com/forums/shipping/t/1568059/people-having-the-xiamen-ems-china-problem/1

TL;DR: Global and USPS shipping are both a PITA.

Yea, I've got stuff dispatched from Xiamen going on a month now. I'll be filing a paypal dispute pretty soon.

Donald Bickers · Mar 2, 2015

Zamazam said:
Yea, I've got stuff dispatched from Xiamen going on a month now. I'll be filing a paypal dispute pretty soon.

im not liking your shipping problem,i like the fact that someone speaks up about the shit goin on over there

Donald Bickers · Mar 2, 2015

angel cigs liked my post,,,,,,,omg,,,,,,,I almost fell on the floor laughing so hard,,,,,,fucking unbelievable

Joshua Iles · Mar 3, 2015

Just made an angel order, 1 of those $5 ek rtas. I'm willing to be the Guinea pig, we'll see what happens. Every company goes thru management and other issues that affect how they operate, its how they respnd to and fix those issues that make or break their reputation. Seems like angel has a presence here and I like that. I ordered from another china vendor that has a ppresence here as well and they gave me updates about my order, and I appreciate that. I don't fault any vendor for our mail system, us or Chinese shipping. I've had worse luck with usps then I have china, cuz once it gets here the post office decides to hold things hostage. For example I ordered from vaporbeast and it was supposed to have been delivered today. Last update I saw was usps had it in a sort facility in Cali, imagine that. Not the vendors fault the mailman is slow.

Joshua Iles · Mar 3, 2015

Fwiw Amazon orders go through the same "stuck in transition" usps delays, so it's not just some vape vendor or Chinese warehouse, its just the good old government mail system that takes 2 weeks to ship from Dallas TX to Oklahoma city, a 45 minute flight mind u, in the middle of June which I wouldn't call the busy holiday season. It is what it is.

Angel Cigs · Mar 3, 2015

Joshua Iles said:
Just made an angel order, 1 of those $5 ek rtas. I'm willing to be the Guinea pig, we'll see what happens. Every company goes thru management and other issues that affect how they operate, its how they respnd to and fix those issues that make or break their reputation. Seems like angel has a presence here and I like that. I ordered from another china vendor that has a ppresence here as well and they gave me updates about my order, and I appreciate that. I don't fault any vendor for our mail system, us or Chinese shipping. I've had worse luck with usps then I have china, cuz once it gets here the post office decides to hold things hostage. For example I ordered from vaporbeast and it was supposed to have been delivered today. Last update I saw was usps had it in a sort facility in Cali, imagine that. Not the vendors fault the mailman is slow.

Thank you for your support Joshua! Angelcigs won't let you down. If you need any help over your order, please pm me immediately. Hope you happy everyday.

Zamazam · Mar 3, 2015

Donald Bickers said:
im not liking your shipping problem,i like the fact that someone speaks up about the shit goin on over there

There;s a lot of posts on FT and other sites that used Xiamen for shipping their products, nothing, I repeat nothing is moving or status changing.

Joshua Iles · Mar 7, 2015

Got my order today, took like a week. No issues here.

Zamazam · Mar 7, 2015

Zamazam said:
There;s a lot of posts on FT and other sites that used Xiamen for shipping their products, nothing, I repeat nothing is moving or status changing.

I got both my orders yesterday. 35 days, and the tracking system still shows the packages waiting to be dispatched overseas in Xiamen.

MrScaryZ · Mar 7, 2015

Zamazam said:
I got both my orders yesterday. 35 days, and the tracking system still shows the packages waiting to be dispatched overseas in Xiamen.

35 days dear god it's getting worse

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rolltidevaper · May 29, 2015

OK, I posted once in the wrong forum. So, here I go again. I have placed orders with Angelcigs in the past with no problems. But, I placed an order on May 15 which I received quickly with no problems. I placed another order a few days ago, on the 26th. It still shows processing (from the US warehouse). I have sent the order number to Angelcigs twice and they keep sending me the shipping tracking number from the May 15th order. The order numbers are different. I ordered from them (because of the US warehouse) so I didn't have to wait so long. If this doesn't get resolved quickly I'm going to cancel the order through Paypal and find what I need somewhere else. VERY FRUSTRATED!!! Why can't I get a simple, CORRECT answer from Angelcigs?

Angel Cigs · May 31, 2015

rolltidevaper said:
OK, I posted once in the wrong forum. So, here I go again. I have placed orders with Angelcigs in the past with no problems. But, I placed an order on May 15 which I received quickly with no problems. I placed another order a few days ago, on the 26th. It still shows processing (from the US warehouse). I have sent the order number to Angelcigs twice and they keep sending me the shipping tracking number from the May 15th order. The order numbers are different. I ordered from them (because of the US warehouse) so I didn't have to wait so long. If this doesn't get resolved quickly I'm going to cancel the order through Paypal and find what I need somewhere else. VERY FRUSTRATED!!! Why can't I get a simple, CORRECT answer from Angelcigs?

I'm so sorry for the issue, can you please pm me your order number? I think there must be misunderstanding between you and our support team.
I'll check for you.

Angel

ckone180 · Jun 2, 2015

I ordered a Geyscano and the website said ships in 1 day. It shipped a week later. Two weeks to my door from order date . The devices power button does not work all the time so I emailed their CS, who responded the next morning and asked that I provide a video of the incident, which I did. They said the manufacturer (YiLoong) viewed the video and they would resolve this by Monday. That was two Monday's ago. I have emailed them twice without a response. I could not recommend this company.

rolltidevaper · Jun 2, 2015

OK, just to update. I finally got tired of being told my order was shipped and given the tracking number from a previous order, then told it was being shipped today, yesterday, and the day before that. So, I filed a claim with Paypal and isn't it amazing that 1 hour after filing that claim my order status went from "processing" to "Paypal reversed". This is after being told by two different people from Angelcigs that the order had already shipped. I am done with this company. I can understand if there is a problem, but not getting an answer or being lied to is not the way I want to do business. I would not recommend this company to anyone!!!!!! I know Vaporjoe pimps deals from here, but I hope he sees the post in this thread and reconsiders. This is NOT a reliable company!!! I'm done ranting and I'm done with Angelcigs!

Wabah58 · Jun 2, 2015

Multiple AngelCigs orders placed for me, never a problem. If I need to talk to Angel about something I send her PM after 8pm which is 9 am there and she responds back pretty fast.

Will continue to order there

ckone180 · Jun 2, 2015

Wabah58 said:
Multiple AngelCigs orders placed for me, never a problem. If I need to talk to Angel about something I send her PM after 8pm which is 9 am there and she responds back pretty fast.

Will continue to order there

I am not sure who Angel is exactly, but I have been speaking with Doris. I do not know if Doris is a he or she, but they responded usually around 10-11PM Eastern Time. That's not my issue at all. I feel that when Angelcigs thinks they can resolve an issue easily, they will try their best. It's when they have problems outside of their control that they seem to falter. Perhaps a shipment seized or lost on its way to the USA warehouse after they have promised they would have already shipped people's orders, or like in my case where they have to wait for the manufacturer to get back to them. Maybe they should stop promising things that they cannot deliver, which while will not make people happy, at least they will not come across as complete liars.

ckone180 · Jun 2, 2015

rolltidevaper said:
OK, just to update. I finally got tired of being told my order was shipped and given the tracking number from a previous order, then told it was being shipped today, yesterday, and the day before that. So, I filed a claim with Paypal and isn't it amazing that 1 hour after filing that claim my order status went from "processing" to "Paypal reversed". This is after being told by two different people from Angelcigs that the order had already shipped. I am done with this company. I can understand if there is a problem, but not getting an answer or being lied to is not the way I want to do business. I would not recommend this company to anyone!!!!!! I know Vaporjoe pimps deals from here, but I hope he sees the post in this thread and reconsiders. This is NOT a reliable company!!! I'm done ranting and I'm done with Angelcigs!

I filed a PP dispute as well, because I offered to ship this thing back to the USA warehouse and they declined, and now they will not reply to me. I told them that I would try to resolve it without involving PP, still no word. Last email I sent I told them that if they didn't reply by today's date (sent email before today) that I would be filing a dispute. Hopefully something gets worked out.

rolltidevaper · Jun 2, 2015

I want to be fair. I have ordered from Angelcigs a couple of times before and honestly no issues. I am not unreasonable and I think if I had been given accurate information about this order it wouldn't have bothered me so much. When I ordered it showed with plenty of stock in the US warehouse. After a few days passed and it still showed processing I began to question it. When I went to the site yesterday it showed completely out of stock in both locations. I have had "Angel" on this thread and 2 emails from Angelcigs support replying with the tracking number from an earlier order. Then, same replies stating that it had been shipped and just not updated on the website. Just tell me the truth. If it's out of stock, so be it, I'll go find it elsewhere, but don't keep stringing me on. I did have to find it interesting that within 1 hour of beginning the PP dispute my order changed from "processing" to "Paypal reversed". Just be honest with the customer, it may save a long relationship even if this one order is "messed up." But, all the incorrect answers and what certainly seems like dishonesty will make this buyer look elsewhere.

Wabah58 · Jun 2, 2015

ckone180 said:
I am not sure who Angel is exactly, but I have been speaking with Doris. I do not know if Doris is a he or she, but they responded usually around 10-11PM Eastern Time. That's not my issue at all. I feel that when Angelcigs thinks they can resolve an issue easily, they will try their best. It's when they have problems outside of their control that they seem to falter. Perhaps a shipment seized or lost on its way to the USA warehouse after they have promised they would have already shipped people's orders, or like in my case where they have to wait for the manufacturer to get back to them. Maybe they should stop promising things that they cannot deliver, which while will not make people happy, at least they will not come across as complete liars.

Umm, well Doris is customer service at Focalcig.

Wabah58 · Jun 2, 2015

rolltidevaper said:
I want to be fair. I have ordered from Angelcigs a couple of times before and honestly no issues. I am not unreasonable and I think if I had been given accurate information about this order it wouldn't have bothered me so much. When I ordered it showed with plenty of stock in the US warehouse. After a few days passed and it still showed processing I began to question it. When I went to the site yesterday it showed completely out of stock in both locations. I have had "Angel" on this thread and 2 emails from Angelcigs support replying with the tracking number from an earlier order. Then, same replies stating that it had been shipped and just not updated on the website. Just tell me the truth. If it's out of stock, so be it, I'll go find it elsewhere, but don't keep stringing me on. I did have to find it interesting that within 1 hour of beginning the PP dispute my order changed from "processing" to "Paypal reversed". Just be honest with the customer, it may save a long relationship even if this one order is "messed up." But, all the incorrect answers and what certainly seems like dishonesty will make this buyer look elsewhere.

Ok, Im not affiliated with Angelcigs at all, but let me see if I got this right? You provided the ORDER NUMBER (which every company) will ask for, and they gave you info from another earlier order? Which will naturally have a different order number?

Just out of curiosity, what did you order?

rolltidevaper · Jun 2, 2015

Wabah58 said:
Ok, Im not affiliated with Angelcigs at all, but let me see if I got this right? You provided the ORDER NUMBER (which every company) will ask for, and they gave you info from another earlier order? Which will naturally have a different order number?

Just out of curiosity, what did you order?

Yes, that's exactly what happened. I ended up sending an email with the earlier order number and the tracking number they kept sending me and then the new order number. That's when they kept telling me they would ship it that day, which unfortunately did not happen. I ordered the Kayfun V4 clone.

ckone180 · Jun 2, 2015

Wabah58 said:
Umm, well Doris is customer service at Focalcig.

I apologize, I was wrong. Doris is the Focalecig rep that answered a question I had regarding a future order. The Angelcigs rep did not provide a name.

Angel Cigs · Jun 2, 2015

ckone180 said:
I ordered a Geyscano and the website said ships in 1 day. It shipped a week later. Two weeks to my door from order date . The devices power button does not work all the time so I emailed their CS, who responded the next morning and asked that I provide a video of the incident, which I did. They said the manufacturer (YiLoong) viewed the video and they would resolve this by Monday. That was two Monday's ago. I have emailed them twice without a response. I could not recommend this company.

@ckone180 , we are very sorry about it.

Can you please pm me the issue? I can help speed up the process.

Angel

Angel Cigs · Jun 2, 2015

rolltidevaper said:
OK, just to update. I finally got tired of being told my order was shipped and given the tracking number from a previous order, then told it was being shipped today, yesterday, and the day before that. So, I filed a claim with Paypal and isn't it amazing that 1 hour after filing that claim my order status went from "processing" to "Paypal reversed". This is after being told by two different people from Angelcigs that the order had already shipped. I am done with this company. I can understand if there is a problem, but not getting an answer or being lied to is not the way I want to do business. I would not recommend this company to anyone!!!!!! I know Vaporjoe pimps deals from here, but I hope he sees the post in this thread and reconsiders. This is NOT a reliable company!!! I'm done ranting and I'm done with Angelcigs!

Hi,

Your order was shipped, I'll pm you the tracking number.

Angel

Angel Cigs · Jun 2, 2015

ckone180 said:
I apologize, I was wrong. Doris is the Focalecig rep that answered a question I had regarding a future order. The Angelcigs rep did not provide a name.

My name is Angel, please provide me details so that I can help you.

ckone180 · Jun 2, 2015

Angel Cigs said:
@ckone180 , we are very sorry about it.

Can you please pm me the issue? I can help speed up the process.

Angel

Thank you. I have sent you a PM.

underd0g · Aug 12, 2015

Angel Cigs said:
My name is Angel, please provide me details so that I can help you.

Hi Angel, I placed an order on Tuesday August 11th and did not receive a confirmation email for the order. Can you please look into this?
Thank you, Ethan Hayward
Order # 20150811412369
A moment ago Edit Delete Report
Comment

Angel Cigs · Aug 12, 2015

underd0g said:
Hi Angel, I placed an order on Tuesday August 11th and did not receive a confirmation email for the order. Can you please look into this?
Thank you, Ethan Hayward
Order # 20150811412369
A moment ago Edit Delete Report
Comment

hi, i already replied you on facebook, do you get the message?

sev7777 · Aug 12, 2015

I have a similar issue. I placed an order yesterday on the site with my visa, after processing, I received a message that something went wrong, but it shows that the order is pending. I'm not sure if it went through or not.

underd0g · Aug 12, 2015

Ok got your message Angel

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Angel Cigs · Aug 12, 2015

sev7777 said:
I have a similar issue. I placed an order yesterday on the site with my visa, after processing, I received a message that something went wrong, but it shows that the order is pending. I'm not sure if it went through or not.

can you give your order number for checking? also can you post the message you received?

Troy Brown · Aug 28, 2015

Im having issues with my order too.
My order is one of the new 100w I-Sticks that I ordered back on the 25th of July.
Apparently, it was suppose to FINALLY ship out this past Monday, and I was suppose to get it today.
But when I checked tracking, it has been sitting in the Oakland post office since the 25th of this month. Im almost afraid someone has hi-jacked it, or it was just never sent to me.
I dunno.
And of course my last two requests to Angelcigs have gone un-answered.
So I guess Im screwed.

Angelcig problems?

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Evil Vulcan's do it with Logic

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Evil Vulcan's do it with Logic

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Still here! Just covered up with "life"

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Still here! Just covered up with "life"

Still here! Just covered up with "life"

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