GargoyleK1
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What ohms did you hit… I went a bit lower and the TH is killing me…
yeah right that is why you don't allow bad feedback on your website like others do....as for canceling my account I wouldn't use a person who can't keep his story right anymore business again so your action is a moot pointThanks UncleRJ but I have returned to the office to lay this issue to rest.
As stated in earlier post this was an unauthorized return that did not have an RMA attached which slows down the return process. I went through the unprocessed returns from yesterday and pulled out his return. I took out the 2 Brass Nemesis mods and tested them. Upon opening and testing both units were loosened from the switch which anybody who knows about a Nemesis knows these should be tight. I screwed them in, adjusted the mods and both work properly. This is the reason we ask for a picture because with the picture we would have quickly spotted this and been able to resolve it immediately.
To finish this situation we decided to just issue the refund on these in the amount of $33.98. Due to his behavior both to us personally through our site and in this thread this former customer has also had his account locked and is banned from using our website. While we attempt to please everybody there will always be those that think the work is out to get them even when somebody is trying to help them out.
Customer service is a 2 way street among the vendor and the customer are working to resolve an issue. Neither party wants to have in issue in the first place but from time to time an issue is inevitable. It takes both parties involved to work together to resolve the issue quickly as possible.
As for the mods we would like to give them out for free for others to test and keep. We have 2 Brass Nemesis clones now in used condition that we will give away to 2 people. First 2 people to message me asking for them will receive them. Please also have an account set up on our website to allow us to easily ship them out to you. EDIT: both have been spoken for
Don't you pay attention! Anything that has to do with the US Govt LIES!!!lol it is possible? that is a goverment website are they lieing too?
ooops what was I thinking? LOLDon't you pay attention! Anything that has to do with the US Govt LIES!!!
I have been using 101 vapes since I started vaping and I am glad they posted in this thread to defend themselves.I have nothing but good things to say about 101 vapes they have always treated me good and they even sent me a return shipping label for one my one mods broke they have good prices to. They will email you back and take care of you they just sell the stiff not make it
i had used them before with no issue too......but in this matter your missing the pointI have been using 101 vapes since I started vaping and I am glad they posted in this thread to defend themselves.
How long has it been @latinowarrior since you sent the the email to support?
I am all about customer service. I am glad your issue was resolved.Below is the last email I received from them:
--------------------------------------------------------------------------------------------------------------------------------------------------
101vape 9/27 3:21pm
Yes you are correct. A refund has been submitted to your card. It may take a few days for the funds to show.
Regards
101Vape support team
---------------------------------------------------------------------------------------------------------------------------------------------------
I will check in a few days and see when the refund hits my credit card.
Now my general thoughts, I've read the postings above and can say as the customer I can't tell a vendor how to do business. Great I'm getting a refund but will I purchase again? Just the fact that this was all done via email don't cute it for me. Another thing I submitted a review on there website and didn't get posted, waist of my time, same thing for the inline volt meter my review was not posted. So if you don't want straight up reviews then don't have it on your webpage for others to be waisting up there time writing a comment. About a faulty product, sure you are not the manufacture and I do understand that. I also know using a webpage as a front will not cut it as good customer service.
Hope this help the vendor from a customer perspective and the buyer when you plan to make a purchase.
Thanks UncleRJ but I have returned to the office to lay this issue to rest.
As stated in earlier post this was an unauthorized return that did not have an RMA attached which slows down the return process. I went through the unprocessed returns from yesterday and pulled out his return. I took out the 2 Brass Nemesis mods and tested them. Upon opening and testing both units were loosened from the switch which anybody who knows about a Nemesis knows these should be tight. I screwed them in, adjusted the mods and both work properly. This is the reason we ask for a picture because with the picture we would have quickly spotted this and been able to resolve it immediately.
To finish this situation we decided to just issue the refund on these in the amount of $33.98. Due to his behavior both to us personally through our site and in this thread this former customer has also had his account locked and is banned from using our website. While we attempt to please everybody there will always be those that think the work is out to get them even when somebody is trying to help them out.
Customer service is a 2 way street among the vendor and the customer are working to resolve an issue. Neither party wants to have in issue in the first place but from time to time an issue is inevitable. It takes both parties involved to work together to resolve the issue quickly as possible.
As for the mods we would like to give them out for free for others to test and keep. We have 2 Brass Nemesis clones now in used condition that we will give away to 2 people. First 2 people to message me asking for them will receive them. Please also have an account set up on our website to allow us to easily ship them out to you. EDIT: both have been spoken for
i left a bad review on there and it all ways takes a little bit of time for it to show up good or badBelow is the last email I received from them:
--------------------------------------------------------------------------------------------------------------------------------------------------
101vape 9/27 3:21pm
Yes you are correct. A refund has been submitted to your card. It may take a few days for the funds to show.
Regards
101Vape support team
---------------------------------------------------------------------------------------------------------------------------------------------------
I will check in a few days and see when the refund hits my credit card.
Now my general thoughts, I've read the postings above and can say as the customer I can't tell a vendor how to do business. Great I'm getting a refund but will I purchase again? Just the fact that this was all done via email don't cute it for me. Another thing I submitted a review on there website and didn't get posted, waist of my time, same thing for the inline volt meter my review was not posted. So if you don't want straight up reviews then don't have it on your webpage for others to be waisting up there time writing a comment. About a faulty product, sure you are not the manufacture and I do understand that. I also know using a webpage as a front will not cut it as good customer service.
Hope this help the vendor from a customer perspective and the buyer when you plan to make a purchase.
Oh boy a keyboard ninja...lol