To be clear I am talking about 3Avape, not to be confused with 3Fvape.
I placed an order back in January and as of today April 8th, still have not received either of the two packages they claimed to have sent.
I placed my order back on January 19th, received email with tracking # saying it was shipped out on January 21st. Great! everything is running smoothly... on January 24th the tracking # actually starts working and says its on the way from China.(normal for an overseas order to be a little slow like that)
February 8th package arrives in customs, at "ISC CHICAGO IL" (googling the facility name returns pages of horror stories about packages never leaving the building)
Fast forward to February 19th still no package, or tracking # update. So I send 3avape customer service an email asking them what's up with the delay?
They reply on the same day and sent me this generic response: "Dear customer, Thanks for your message, hope this email can help you. Order #******** has been arrived at your local post. Please try to contact USPS Local post to pick it up."
But the package had not arrived at my LOCAL post office. The tracking had not been updated since arriving in Chicago.
3avape support replied again, this time a more personal response typed by an actual person. With a google street view screenshot of my building where it's supposed to be delivered. And my address to confirm where I had the package sent. But the package was not even in my city. It remained 100 miles away in a customs warehouse in Chicago.
They told me if I still haven't received a package by March 5th they would send a new package.
March 5th came and went and they agreed to send another package. March 8th I received a new tracking number which didn't start tracking until March 13th. Now 26 days later the second package is still in transit with only one entry in tracking history saying "March 14, 2019, 8:40 pm Processed Through Facility SHENZHEN EMS, CHINA"
I feel like I'm getting played. I looked at my order history from 3avape and I had ordered from them once a couple years ago, and that order ended up getting canceled and refunded as well. (IIRC they were sold out of the cleito120 their inventory system said was in stock)
So has anyone actually ordered from 3avape and received their stuff? I have ordered from overseas before and I'm used to waiting a few weeks. But NEVER have I had to wait this long for anything.
Also, I know there was Chinese new year and more recently the Ching Ming Festival which caused delays in orders/shipping. But that should not have affected my shipments.
I placed an order back in January and as of today April 8th, still have not received either of the two packages they claimed to have sent.
I placed my order back on January 19th, received email with tracking # saying it was shipped out on January 21st. Great! everything is running smoothly... on January 24th the tracking # actually starts working and says its on the way from China.(normal for an overseas order to be a little slow like that)
February 8th package arrives in customs, at "ISC CHICAGO IL" (googling the facility name returns pages of horror stories about packages never leaving the building)
Fast forward to February 19th still no package, or tracking # update. So I send 3avape customer service an email asking them what's up with the delay?
They reply on the same day and sent me this generic response: "Dear customer, Thanks for your message, hope this email can help you. Order #******** has been arrived at your local post. Please try to contact USPS Local post to pick it up."
But the package had not arrived at my LOCAL post office. The tracking had not been updated since arriving in Chicago.
3avape support replied again, this time a more personal response typed by an actual person. With a google street view screenshot of my building where it's supposed to be delivered. And my address to confirm where I had the package sent. But the package was not even in my city. It remained 100 miles away in a customs warehouse in Chicago.
They told me if I still haven't received a package by March 5th they would send a new package.
March 5th came and went and they agreed to send another package. March 8th I received a new tracking number which didn't start tracking until March 13th. Now 26 days later the second package is still in transit with only one entry in tracking history saying "March 14, 2019, 8:40 pm Processed Through Facility SHENZHEN EMS, CHINA"
I feel like I'm getting played. I looked at my order history from 3avape and I had ordered from them once a couple years ago, and that order ended up getting canceled and refunded as well. (IIRC they were sold out of the cleito120 their inventory system said was in stock)
So has anyone actually ordered from 3avape and received their stuff? I have ordered from overseas before and I'm used to waiting a few weeks. But NEVER have I had to wait this long for anything.
Also, I know there was Chinese new year and more recently the Ching Ming Festival which caused delays in orders/shipping. But that should not have affected my shipments.