At the end of March I bought a DB Mod "da mini v2" ,yellow #061, from a local store. The same day I noticed that my mod was not reading the ohms correctly. In hindsight I should have just taken it back to the store, but instead I emailed DB the next morning. He emailed back 10 minutes later to ask for my phone number so he could call. He called 5 minutes after I sent my number. (Color me impressed so far.) He told me to let the battery completely die to let the chip reset and see if it fixed the problem and if not to fill out a warranty form and mail it in. It didnt work so I sent it to him.
My mod was delivered to him on March 29th and he STILL has it. I only had that mod 2 before i returned it to be fixed. I didnt hear from him again untill May 3rd. After I sent a few emails and Facebook messages, as well as attempted phone calls he finally emailed me to say he would have my replacement chip on either the 5th or the 7th (2 days after that email) and as soon as he replaced the chip he would send it back.
AGAIN he stopped talking to me. He didnt send it back. He stopped responding to attempts to contact him. Now fast forward to the end of june. I see he starts taking pre orders again and filling orders for online stores, meanwhile he still has my mod. I snap and blast him on facebook by stating that im surprised he is taking orders for more mods when he cant fix or fulfill the warranty of the ones that have been returned to him....FINALLY I get a response. June 24th he deletes all negative comments from me and MANY others on his facebook page and messages me.
He gives a bunch of excuses..#1 his facebook was hacked, #2 he had a family emergency, #3 employee only got an email from someone with my name that didnt turn in a warranty, #4 same employee emailed the same named person for address and never got a response....For the record I absolutly DID send in a warranty WITH my mod and I NEVER recieved any emails.....
He said he just needed my address to mail my mod back and he was sorry for the delay. So I gave him my address. A couple of days later on June 30th he messages me again to say he is dropping it off at the post office THAT DAY with his other packages, and will send me a tracking # when its dropped off. Now its July 16th. I still have NO mod, NO tracking #, and AGAIN he isnt responding to messages about shipment, and phone calls go unanswered. I have posted my experience everywhere that will let ne so that hopefully I can save someone else some money.
He has had my mod since March 29th!! Thats almost 16 weeks!! Im at my wits end. I want either my WORKING mod (yellow #061), the price of the mod returned to me, OR a WORKING replacement.
We have started a facebook page so that other people who have had the same terrible customer service/joke of a warranty experience as I have had can have a place to share and help spread the word about this dirt bag.
Anyone interested please go to the "DB Modz Customer Service Sucks" facebook group page.
My mod was delivered to him on March 29th and he STILL has it. I only had that mod 2 before i returned it to be fixed. I didnt hear from him again untill May 3rd. After I sent a few emails and Facebook messages, as well as attempted phone calls he finally emailed me to say he would have my replacement chip on either the 5th or the 7th (2 days after that email) and as soon as he replaced the chip he would send it back.
AGAIN he stopped talking to me. He didnt send it back. He stopped responding to attempts to contact him. Now fast forward to the end of june. I see he starts taking pre orders again and filling orders for online stores, meanwhile he still has my mod. I snap and blast him on facebook by stating that im surprised he is taking orders for more mods when he cant fix or fulfill the warranty of the ones that have been returned to him....FINALLY I get a response. June 24th he deletes all negative comments from me and MANY others on his facebook page and messages me.
He gives a bunch of excuses..#1 his facebook was hacked, #2 he had a family emergency, #3 employee only got an email from someone with my name that didnt turn in a warranty, #4 same employee emailed the same named person for address and never got a response....For the record I absolutly DID send in a warranty WITH my mod and I NEVER recieved any emails.....
He said he just needed my address to mail my mod back and he was sorry for the delay. So I gave him my address. A couple of days later on June 30th he messages me again to say he is dropping it off at the post office THAT DAY with his other packages, and will send me a tracking # when its dropped off. Now its July 16th. I still have NO mod, NO tracking #, and AGAIN he isnt responding to messages about shipment, and phone calls go unanswered. I have posted my experience everywhere that will let ne so that hopefully I can save someone else some money.
He has had my mod since March 29th!! Thats almost 16 weeks!! Im at my wits end. I want either my WORKING mod (yellow #061), the price of the mod returned to me, OR a WORKING replacement.
We have started a facebook page so that other people who have had the same terrible customer service/joke of a warranty experience as I have had can have a place to share and help spread the word about this dirt bag.
Anyone interested please go to the "DB Modz Customer Service Sucks" facebook group page.
