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dhl tracking number problem in dubai

Hi guy vaper from dubai..
I'm just ganna ask some questions cause I encounter some problem with shipping my ejuice from cloudhouse vapor.. the courier dhl sent my item to karama post office.. When I go to Karama PO and show the pic. Showing the shipping number, they tell me thats not it and they need the tracking number.. So I called the dhl and found out that the dhl express and dhl ecommerce are diff. And the dhl ecommerce dont have CS here in UAE and still waiting for there reply thru mail.. anybody experienced this? What did you do? Give some light to the poor one haha..
 

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