Hi All,
I just made an unusual order on ElementVape.com, customer service hasn't gotten back to me yet so I figured I'd ask here to see if anyone has had a similar experience.
I returned a defective mod, and they gave me a generous sum in store credit for the exchange. The customer service has been excellent, but I may have made a small error. In my excitement I went straight to ordering my free stuff and didn't notice the rule stating you could not place orders purely with store credit. When I placed my order I was unaware of this rule, and under the payment options a new box called "No Payment Information Required" appeared. I selected that option, and the order went through. I received an order confirmation with an order number moments later. I placed the order around noon Eastern Standard Time. After waiting patiently for the day, the order under my account is still listed as "pending". I chose the free shipping option, so I know it may take a few days to be processed and sent to the post office. The reason for the post is because I'm unsure if the order is valid, and the word "Pending" makes me a bit anxious. I was wondering if anyone a bit more experienced could help me determine what's going on. I also wanted to ask if there's a way to make sure my package is tracked and shipped correctly on the post offices end, as USPS doesn't have the best reputation when it comes to shipping their first class packages. I was also curious as to whether or not I will have to sign for the package, I'm a bit busy and I'm not sure If I can be home during the time my packages usually arrive. The order consists of two box mod starter kits, replacement coils, batteries, and e-liquid, if that helps. I heard through some forums that you have to sign for a package if its beyond a certain weight. If anyone could help answer some of my questions it would be greatly appreciated. I'm quite new to this and I want to make sure everything goes as smoothly as possible.
I just made an unusual order on ElementVape.com, customer service hasn't gotten back to me yet so I figured I'd ask here to see if anyone has had a similar experience.
I returned a defective mod, and they gave me a generous sum in store credit for the exchange. The customer service has been excellent, but I may have made a small error. In my excitement I went straight to ordering my free stuff and didn't notice the rule stating you could not place orders purely with store credit. When I placed my order I was unaware of this rule, and under the payment options a new box called "No Payment Information Required" appeared. I selected that option, and the order went through. I received an order confirmation with an order number moments later. I placed the order around noon Eastern Standard Time. After waiting patiently for the day, the order under my account is still listed as "pending". I chose the free shipping option, so I know it may take a few days to be processed and sent to the post office. The reason for the post is because I'm unsure if the order is valid, and the word "Pending" makes me a bit anxious. I was wondering if anyone a bit more experienced could help me determine what's going on. I also wanted to ask if there's a way to make sure my package is tracked and shipped correctly on the post offices end, as USPS doesn't have the best reputation when it comes to shipping their first class packages. I was also curious as to whether or not I will have to sign for the package, I'm a bit busy and I'm not sure If I can be home during the time my packages usually arrive. The order consists of two box mod starter kits, replacement coils, batteries, and e-liquid, if that helps. I heard through some forums that you have to sign for a package if its beyond a certain weight. If anyone could help answer some of my questions it would be greatly appreciated. I'm quite new to this and I want to make sure everything goes as smoothly as possible.