Etsy's been around since 2007. Etsy is SUPPOSED to be all handmade items, and handmade only by the people who own each shop. Then Etsy changed its policies and let in a bunch of Chinese resellers, and I do know other shops who have been shut down for having vape gear, because they used the words smoking/vaping interchangeably, and their TOS is restrictive in some aspects. Most of etsy is handmade still, with a lot of Chinese based sellers, and they're the ones not answering messages in most cases.
When I was shut down, a few months after I got shut down I found a shop that was still open with 800 total feedback, over 200 negative feedback, and a facebook page dedicated to trying to get the shop shut down, last I knew as of a year ago that bad seller was still open ripping people off. But at the same time I know people in the makeup & bath & body products side who have a great reputation. But it sucks being unable to purchase from anyone there. When I see shops with things I'd like to buy I either have to find someone to buy for me, have it shipped to their home, then have them ship it to me.
I even know people who never even had an etsy account move into an apartment (this is common in college towns), and set up an etsy account only to find that they're told THEY were trying to commit fraud, that someone at their address had a shop and was a bad seller (etsy's word) and therefore that address is forever blacklisted with Etsy, which just kills the hope of small businesses who never did anything wrong, being held to task because of some former apartment tenant being a "bad seller".
Mine was I did a trade, had the person I was trading with communicated the urgent need for the product I wouldn't have gone through with the trade because she needed it 3 days before my supply order was shipping from Canada, it would then take 10 days after that to get to me. She left the negative feedback after I sent the package and it was returned to sender unclaimed 3 times. Just holy crap...more drama than I was expecting.