Geekvape and the Avocado

Discussion in 'General Rebuildable Discussion (RTA/RBA/RDA)' started by Deucesjack, Jul 28, 2016.

  1. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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    I'll start this off by saying I absolutely love my Avocado 24. It's quickly become one of my favorite flavor tanks. My only complaint after a few months of use is one that many people have experienced. It has to do with the 510 peek insulator. It is really tiny and easily lost. In fact just google Avocado peek insulator and you'll see pages of people that have lost this stupid little piece and can't find a replacement. It's bad enough that they don't include a spare of such a tiny part that easily gets lost but to not have spare parts readily available for purchase is just inexcusable. I posed the same exact question to Geekvape and what I got was a snarky response from some ass hat named Calvin.

    Dear Jack
    You are very welcome we love to help our loyal customers. I wish there was a world where we could lose stuff and get it replaced for free but thats not the way our business works. We appreciate the feedback, have a great day!


    Thank you for choosing GeekVape


    Calvin Pruett
    Customer Service Agent
    [email protected]




    This fool is a customer service agent? What a condescending asshole. I guess Geekvape goes on the same list as Sigelei and Smok. SMFH! for the record I never asked for a free replacement just for a place that actually had them in stock. I did inquire as to why its not included as a spare part.
     
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  2. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 3 Years

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    Don't blame them for making it small.
    Blame yourself for loosing it.
     
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  3. Foggz

    Foggz Gold Contributor Member For 2 Years

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    ditto on the avocado .. great flavor atty - does suk that they don't make replacement parts available, totally with you there.

    If I had to contact them for replacements and could not get them I probably would have mentioned the 'why aren't spare parts for the peak (and the juice fill gasket) included ?' (since they are not available for purchase)
     
  4. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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    Dude, no one is blaming them for that. I take full responsibility for losing the piece. The point is if you can't include a spare the least you could do is make sure replacement parts are available for purchase. That's their responsibility as a company. They as a company should also do a better job at training their CS agents. Snarky remarks from a CS agent are not appreciated by customers.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
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  5. fq06

    fq06 Gold Contributor Member For 3 Years

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    That guy should be in the mail room, not in customer service.
    And worse he put it in writing so you can redirect it to someone in that company that gives a shit about their customers... customers, the people that fund that ass hat's paycheck every month.

    Lol, from their about us page...

    Our ultimate goal is trying every effort to make our contribution to the development of E-cigarette industry, and providing the best service to all customers.
     
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  6. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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    Yeah, I thought his response was a little over the top and very condescending. My reply to him was less than cordial but up until that point I was nothing but nice and cordial to that jackass.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
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  7. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 3 Years

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    Not all people are suited for customer service, a few months on the production lines should set him straight.

    But what exactly did you ask for? A way to buy the part or a way to get a free replacement?
     
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  8. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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    I complained about it not being included as a spare part. I then asked where I could get it. He then sent me a link to a place that was sold out. So obviously I'm not the only fool that has lost this insulator if they're sold out. Lol. The part is like a $1.89 so the cost is no problem whatsoever.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
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  9. Foggz

    Foggz Gold Contributor Member For 2 Years

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    post the link for the parts!
     
  10. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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  11. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 3 Years

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    Why would they send you to an external source and not their own US based service store?
    http://www.geekvapeusa.com/

    I'm not 100% sure but I think that my Avocado24 came with an extra one.
    Haven't checked the spares lately since I didn't misplace or break any parts yet.
     
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  12. fartbubble

    fartbubble Silver Contributor Member For 1 Year

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    Considering they have the same address as Geekvape's US HQ & they only sell Geekvape gear, I'm going to go out on a limb that they're not an external partner
     
  13. Foggz

    Foggz Gold Contributor Member For 2 Years

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    and the juice fill hole gasket isn't available :tantrum:
    ... lost that the first day b4 I used it.. found it like 5 days later ;p

    still wanted to get a back up tho.
     
  14. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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    Positive there was no spare. I had to bust open one of my sealed Vapocalypse ones to get another insulator.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
  15. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 3 Years

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    Tbh my Avocado is kinda out of a job, since I got the Limitless Plus.
     
  16. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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    Send me your insulator. Lol.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
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  17. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 3 Years

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    Let me think about it, hmmmm nope :D
     
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  18. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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    Lol, hey it was worth a shot.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
  19. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 2 Years ECF Refugee

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    Just a quick update. I sent Geekvape a copy of the response I got from that asshole that works for them. They assured me he was dealt with accordingly and have sent me out a new peek insulator. I even offered to pay for the insulator and they refused. While I was not happy with their initial response I am impressed that they corrected the situation. Good on you Geekvape.

    Sent from my GT-N8013 using Tapatalk
     
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  20. Foggz

    Foggz Gold Contributor Member For 2 Years

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    That is awesome... I may even hit them up to say that I heard about their great service.. always nice to mention to a business when they do something nice.. let them know it's appreciated.
     
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