1. VAPING UNDERGROUND VAPE BANDS ARE NOW AVAILABLE!
    CLICK HERE TO GET YOURS

Geekvape and the Avocado

Discussion in 'General Rebuildable Discussion (RTA/RBA/RDA)' started by Deucesjack, Jul 28, 2016.

  1. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    I'll start this off by saying I absolutely love my Avocado 24. It's quickly become one of my favorite flavor tanks. My only complaint after a few months of use is one that many people have experienced. It has to do with the 510 peek insulator. It is really tiny and easily lost. In fact just google Avocado peek insulator and you'll see pages of people that have lost this stupid little piece and can't find a replacement. It's bad enough that they don't include a spare of such a tiny part that easily gets lost but to not have spare parts readily available for purchase is just inexcusable. I posed the same exact question to Geekvape and what I got was a snarky response from some ass hat named Calvin.

    Dear Jack
    You are very welcome we love to help our loyal customers. I wish there was a world where we could lose stuff and get it replaced for free but thats not the way our business works. We appreciate the feedback, have a great day!


    Thank you for choosing GeekVape


    Calvin Pruett
    Customer Service Agent
    [email protected]




    This fool is a customer service agent? What a condescending asshole. I guess Geekvape goes on the same list as Sigelei and Smok. SMFH! for the record I never asked for a free replacement just for a place that actually had them in stock. I did inquire as to why its not included as a spare part.
     
    Heartsdelight, Foggz and fq06 like this.
  2. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 4 Years

    Blog Posts:
    0
    Joined:
    Oct 17, 2014
    Messages:
    3,729
    Don't blame them for making it small.
    Blame yourself for loosing it.
     
    CalvinandHobbs and Deucesjack like this.
  3. Foggz

    Foggz Gold Contributor Member For 3 Years

    Blog Posts:
    0
    Joined:
    May 14, 2015
    Messages:
    2,077
    ditto on the avocado .. great flavor atty - does suk that they don't make replacement parts available, totally with you there.

    If I had to contact them for replacements and could not get them I probably would have mentioned the 'why aren't spare parts for the peak (and the juice fill gasket) included ?' (since they are not available for purchase)
     
    CalvinandHobbs likes this.
  4. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    Dude, no one is blaming them for that. I take full responsibility for losing the piece. The point is if you can't include a spare the least you could do is make sure replacement parts are available for purchase. That's their responsibility as a company. They as a company should also do a better job at training their CS agents. Snarky remarks from a CS agent are not appreciated by customers.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
    UncleRJ and Heartsdelight like this.
  5. fq06

    fq06 Gold Contributor Member For 4 Years

    Blog Posts:
    0
    Joined:
    Sep 9, 2014
    Messages:
    3,368
    That guy should be in the mail room, not in customer service.
    And worse he put it in writing so you can redirect it to someone in that company that gives a shit about their customers... customers, the people that fund that ass hat's paycheck every month.

    Lol, from their about us page...

    Our ultimate goal is trying every effort to make our contribution to the development of E-cigarette industry, and providing the best service to all customers.
     
  6. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    Yeah, I thought his response was a little over the top and very condescending. My reply to him was less than cordial but up until that point I was nothing but nice and cordial to that jackass.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
    Heartsdelight likes this.
  7. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 4 Years

    Blog Posts:
    0
    Joined:
    Oct 17, 2014
    Messages:
    3,729
    Not all people are suited for customer service, a few months on the production lines should set him straight.

    But what exactly did you ask for? A way to buy the part or a way to get a free replacement?
     
    CalvinandHobbs and Foggz like this.
  8. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    I complained about it not being included as a spare part. I then asked where I could get it. He then sent me a link to a place that was sold out. So obviously I'm not the only fool that has lost this insulator if they're sold out. Lol. The part is like a $1.89 so the cost is no problem whatsoever.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
    Heartsdelight likes this.
  9. Foggz

    Foggz Gold Contributor Member For 3 Years

    Blog Posts:
    0
    Joined:
    May 14, 2015
    Messages:
    2,077
    post the link for the parts!
     
    CalvinandHobbs likes this.
  10. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    Foggz and Heartsdelight like this.
  11. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 4 Years

    Blog Posts:
    0
    Joined:
    Oct 17, 2014
    Messages:
    3,729
    Why would they send you to an external source and not their own US based service store?
    http://www.geekvapeusa.com/

    I'm not 100% sure but I think that my Avocado24 came with an extra one.
    Haven't checked the spares lately since I didn't misplace or break any parts yet.
     
    CalvinandHobbs and Deucesjack like this.
  12. fartbubble

    fartbubble Silver Contributor Member For 2 Years

    Blog Posts:
    0
    Joined:
    Jul 27, 2016
    Messages:
    1,460
    Considering they have the same address as Geekvape's US HQ & they only sell Geekvape gear, I'm going to go out on a limb that they're not an external partner
     
    CalvinandHobbs likes this.
  13. Foggz

    Foggz Gold Contributor Member For 3 Years

    Blog Posts:
    0
    Joined:
    May 14, 2015
    Messages:
    2,077
    and the juice fill hole gasket isn't available :tantrum:
    ... lost that the first day b4 I used it.. found it like 5 days later ;p

    still wanted to get a back up tho.
     
    CalvinandHobbs likes this.
  14. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    Positive there was no spare. I had to bust open one of my sealed Vapocalypse ones to get another insulator.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
  15. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 4 Years

    Blog Posts:
    0
    Joined:
    Oct 17, 2014
    Messages:
    3,729
    Tbh my Avocado is kinda out of a job, since I got the Limitless Plus.
     
  16. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    Send me your insulator. Lol.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
    Foggz likes this.
  17. nightshard

    nightshard It's VG/PG not PG/VG VU Donator Gold Contributor Member For 4 Years

    Blog Posts:
    0
    Joined:
    Oct 17, 2014
    Messages:
    3,729
    Let me think about it, hmmmm nope :D
     
    Deucesjack and Foggz like this.
  18. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    Lol, hey it was worth a shot.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
  19. Deucesjack

    Deucesjack VU Donator Platinum Contributor Member For 3 Years ECF Refugee

    Blog Posts:
    0
    Joined:
    Sep 8, 2015
    Messages:
    8,007
    Just a quick update. I sent Geekvape a copy of the response I got from that asshole that works for them. They assured me he was dealt with accordingly and have sent me out a new peek insulator. I even offered to pay for the insulator and they refused. While I was not happy with their initial response I am impressed that they corrected the situation. Good on you Geekvape.

    Sent from my GT-N8013 using Tapatalk
     
    Foggz and Etown smoke like this.
  20. Foggz

    Foggz Gold Contributor Member For 3 Years

    Blog Posts:
    0
    Joined:
    May 14, 2015
    Messages:
    2,077
    That is awesome... I may even hit them up to say that I heard about their great service.. always nice to mention to a business when they do something nice.. let them know it's appreciated.
     
    Deucesjack likes this.
  21. CalvinandHobbs

    CalvinandHobbs New Member

    Blog Posts:
    0
    Joined:
    Feb 18, 2018
    Messages:
    2
    A little light on this story it is I Calvin 2 years later I think. This douchejack was harassing me for a lost part which btw we had already ordered this part but it comes from China so it takes 1 month at least. Which he had been told repeatedly as with a million other people that were patiently waiting and just asking nicely for updates. We have to keep at least a few insulators for people who got their peek insulator defective in the first place not washed it over the sink like a dumbass. But jack here is deserving over everyone who's asked way before him and is not and asshole off the bat. No I did not get fired I simply showed our previous emails that you were sending and that was it. You emailed me at least 5 times a day for the same answer bud and u still made this post. Yeah I went a little far with the email but come on man have some sense u lost something and I explained we did not have them, we had already ordered them, they will be for sale shortly, and we were gonna send you a free one anyways cuz ur such a pain in the ass. But I let you know I sent free parts to people who were nice and and out of warranty and blew assholes off like you because that is not how customer service should work! I'm out hopefully u see this dick.
     
  22. CalvinandHobbs

    CalvinandHobbs New Member

    Blog Posts:
    0
    Joined:
    Feb 18, 2018
    Messages:
    2
    I hope you all have been enlightened
     
  23. St.Roostifer

    St.Roostifer Silver Contributor

    Blog Posts:
    0
    Joined:
    Jan 16, 2018
    Messages:
    1,337
    Enlightened indeed, Calvin. A few things I'd like to point out though...

    1) it only took a year and half to respond.

    2) you resurrect an old thread about an issue that had already been resolved and had ended on a positive note.

    3) as a company representative, you resort to name calling?

    4) by resurrecting this thread you show how childish and vindictive you are. Are these pre-employment qualifications GeekVape seeks from their potential hires?

    5) your spelling is horrendous considering there's a little something called spell check.

    On a personal note. Up until I read your post, I was looking to purchase the Blitzen and possibly the Zeus rta's. They were actually #1 and #2 on my list. Well, they were just crossed off and will happily take my business elsewhere. Oh, and they were going to be my first Geek Vape products. So thank you for preventing me from making a grave mistake. :cheers:

    I'll be sticking with OBS and Wotofo products in the future. Have a wonderful day, Calvin. :)
     
    Last edited: Feb 18, 2018
    BPROSEK, Roadtrip635 and skt239 like this.
  24. bobnat

    bobnat VU Donator Gold Contributor Member For 1 Year Moderator

    Blog Posts:
    0
    Joined:
    Dec 18, 2016
    Messages:
    2,253
    Yep, but not in the juvenile way you think we should be.
     
    BPROSEK and St.Roostifer like this.
  25. bobnat

    bobnat VU Donator Gold Contributor Member For 1 Year Moderator

    Blog Posts:
    0
    Joined:
    Dec 18, 2016
    Messages:
    2,253
    Do you think he's stupid enough to put his real picture up here? Someone should send it and his post to the company.
     
    BPROSEK and St.Roostifer like this.
  26. skt239

    skt239 VU Donator Platinum Contributor Member For 3 Years

    Blog Posts:
    0
    Joined:
    Sep 16, 2015
    Messages:
    6,349
  27. Zohmbiebuilds

    Zohmbiebuilds Silver Contributor Member For 1 Year

    Blog Posts:
    0
    Joined:
    Oct 18, 2017
    Messages:
    1,001
    Any product I've had or used by geekvape has been very well made. Rock solid. I like the there making off spins if certain successful RDAs they have done and making them even better. That's the way companies need to take that into consideration. Tsunami24 pro, peerless special edition. What a good idea

    Sent from my Z981 using Tapatalk
     
  28. Grandpa

    Grandpa Member For 2 Years

    Blog Posts:
    0
    Joined:
    Dec 2, 2016
    Messages:
    132
    Indeed I have. I've got 3 Geek Vape atomizers of various flavors and if I have any issues with them and need customer support I will certainly be looking out for you. It would appear that you have an artificially elevated opinion of yourself and the services you provide. You must be one of those entitled snowflakes we hear so much about nowadays, who thinks the world rotates about himself. This might be a good time to remind you that without pain-in-the-ass customers like Deucesjack, you wouldn't have a fucking job. Sorry for the rant, but people like you just plain piss me off. Go back to work and do your job, and leave these necro-threads alone.
     
    BPROSEK likes this.
  29. Don29palms

    Don29palms Bronze Contributor

    Blog Posts:
    0
    Joined:
    Dec 14, 2017
    Messages:
    297
    Geekvape still has better customer service than Vandy Vape.
     
  30. Zohmbiebuilds

    Zohmbiebuilds Silver Contributor Member For 1 Year

    Blog Posts:
    0
    Joined:
    Oct 18, 2017
    Messages:
    1,001
    Definitely. And Stefan went to Vandyvape. One would argue he could have took something SOMETHING other than designs with him to Vandyvape.

    I still think the pulse series is one hell of a atomizer couple.

    Hey, I also want to apologize for being a fucker and want to bury the hatchet. Have a good one y'all

    Sent from my Z981 using Tapatalk
     
  31. skt239

    skt239 VU Donator Platinum Contributor Member For 3 Years

    Blog Posts:
    0
    Joined:
    Sep 16, 2015
    Messages:
    6,349
    I’m really confused... who is stefan and what’s Vandy Vape have to do with it. Sorry if I missed something obvious. Not trying to be a dick, just lost.
     
    KingPin! likes this.
  32. KingPin!

    KingPin! In my defence, I was left unsupervised ^^ Staff Member Senior Moderator VU Donator Platinum Contributor Member For 1 Year VU Challenge Team Reviewer

    Blog Posts:
    0
    Joined:
    Dec 23, 2016
    Messages:
    6,448
    Think what Zohmbie meant was In other words Calvin is now batting for VV Perhaps...Stefan Z used to be a designer at GV then split and created VV
     
    St.Roostifer likes this.
  33. St.Roostifer

    St.Roostifer Silver Contributor

    Blog Posts:
    0
    Joined:
    Jan 16, 2018
    Messages:
    1,337
    Would be a rational reason for bringing this thread back from the dead.
     
    KingPin! likes this.
  34. KingPin!

    KingPin! In my defence, I was left unsupervised ^^ Staff Member Senior Moderator VU Donator Platinum Contributor Member For 1 Year VU Challenge Team Reviewer

    Blog Posts:
    0
    Joined:
    Dec 23, 2016
    Messages:
    6,448
    Highly unlikely ....Some folks just hold grudges ....way of things I’m afraid :rolleyes::wait:

    life’s too short
     
    SnapDragon NY and St.Roostifer like this.
  35. St.Roostifer

    St.Roostifer Silver Contributor

    Blog Posts:
    0
    Joined:
    Jan 16, 2018
    Messages:
    1,337
    Agreed. When I first noticed this thread pop up and looked at the date of the last post before it was bumped I thought, really? WTF?

    I'm on three other non vaping message boards and this has to be the worst troll job I've seen yet.
     
    KingPin! likes this.
  36. uansari1

    uansari1 Bronze Contributor

    Blog Posts:
    0
    Joined:
    Feb 12, 2018
    Messages:
    154
    I got a headache attempting to read this. Perhaps OP wasn’t able to understand Calvin’s “English”, which seems reasonable given the horrendous language and grammar. FFS use some punctuation man.
     

Share This Page

Close This Message