Rhody
Member For 4 Years
I purchased a Vaporshark dna 30 about a month ago from another vendor other than vaporshark.
First thing this morning, put my Nautilus mini on, and it wouldn't fire, actually, the screen wouldn't even
turn on.....so I plugged it into the charger, and the screen lit up like it normally does, but as soon as I pressed
the power button, the screen would go blank again.
At first I thought that Vaporshark wouldn't cover it because I bought it from another vendor.
So I contacted Vaporshark to see if it could be serviced, and this nice gentleman told me that it didn't matter
where I bought the Vaporshark from, that it was covered under warranty for 4 months.
Sot then I asked him what he thought might be wrong with it, he said that it sounded like the battery wasn't
pushing enough power to the board, and they would replace it with a 1300 mah batter instead of the
1200 mah battery that was in it.
He immediately sent me a pre paid mailing label, and off to the post office I went.
Thought that was interesting, and was VERY IMPRESSED with Vaporsharks customer service
I wanted to share this with everyone. I've never had such great customer service from anyone like this before.
and would definitely purchase from them again because of my wonderful experience.
First thing this morning, put my Nautilus mini on, and it wouldn't fire, actually, the screen wouldn't even
turn on.....so I plugged it into the charger, and the screen lit up like it normally does, but as soon as I pressed
the power button, the screen would go blank again.
At first I thought that Vaporshark wouldn't cover it because I bought it from another vendor.
So I contacted Vaporshark to see if it could be serviced, and this nice gentleman told me that it didn't matter
where I bought the Vaporshark from, that it was covered under warranty for 4 months.
Sot then I asked him what he thought might be wrong with it, he said that it sounded like the battery wasn't
pushing enough power to the board, and they would replace it with a 1300 mah batter instead of the
1200 mah battery that was in it.
He immediately sent me a pre paid mailing label, and off to the post office I went.
Thought that was interesting, and was VERY IMPRESSED with Vaporsharks customer service
I wanted to share this with everyone. I've never had such great customer service from anyone like this before.
and would definitely purchase from them again because of my wonderful experience.
