Robotic process automation (RPA) is nothing new. In fact, it’s an automation toolkit that was first introduced back in the 1990’s. But in 2020, in the midst of a global pandemic and the all new remote work norm, RPA interest and adoption hit a new high. Why? Because with RPA, digital workers are able to take over repetitive, manual tasks traditionally performed by their human counterparts -- freeing up time, energy and critical human resources. Gartner’s Fabrizio Biscotti, research vice president, put it best: "The key driver for RPA projects is their ability to improve process quality, speed and productivity,… [Continue Reading]
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