I've had troubles before too. I won an envision glass drip tip on 7/19, and I emailed my info immediately, then I think it was two weeks later, they mentioned nobody had claimed the last two tips. I re emailed, including my copy of my original email, and still nothing. I just gave up... I had won juice before, so I figured there was something going on strange, probably my mistake I suppose. I'd love to have it, but it was free, and that's generous, so I just gave up. No hard feelings at all. This forum alone is appreciated immensely by me.
Good luck, I'm sure you'll get it sorted, I figured after a couple tries that I'd just leave it be. I love the show, and I'm not gonna worry about something I didn't have to pay for. I'd love the drip tip, but not the end of the world. What joe tyger nitro tiny and Smokie do every Saturday is beyond generous, so it is what it is. Can't forget the vendors generosity as well. Technology doesn't always work, but that is the correct email, though it didn't work for me. Let us know how it goes, I still do covet that tip, so I'd like to know if you're successful. Maybe my emails went to the junk folder?
Oh, and congrats! Were you the guy who said HOLY SHIT I WON!? Lol.