What are the chances of getting a new iPhone if your handset develops some sort of fault? If you take a damaged or troublesome iPhone into an Apple store, you might be told you're eligible for a repair, or you might walk out with a completely new phone. A newly leaked document shows how Apple decides what treatment you receive. A document known as the "Visual/Mechanical Inspection Guide" has been leaked to Dropbox, and it shows how Apple technicians choose between offering in-warranty repair, out-of-warranty repair, or a replacement phone. Dating to March this year, the VMI -- as it's… [Continue Reading]
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