The word "Bluntness" is what I thought in the public forums. I don't remember who it was, so I suppose I just took it as a policy of all. Maybe it is just one.
I agree, a warning/explanation or a link to the rule would be a better way.
With the new technology. I am a touch older, a Police Officer gives just a verbal warning, they still put it into the computer system. I remember people saying they had 6-47 "warnings" and have never received a ticket. Nowadays, the Police can see how many warnings and for what violation when they review your paperwork. I doubt we get that many warnings anymore.
Anyway, a little professionalism or EQ might be involved. I really don't have anger, I still look for DIY help, help others, and get a little "old guy" silly.