No start conversation option

Discussion in 'Forum Help & How To - Member Submitted' started by AvaOrchid, Jan 8, 2020.

  1. AvaOrchid

    AvaOrchid

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    So I'm extremely confused I cannot start a conversation either by clicking on someone's icon or by going to the private messages area and pressing start a conversation it's just gone. I have used the feature before so I know that I used to have it available but it is now gone. Can someone please help me figure out how or who to contact to restore my pm ability? I'm not very tech savvy so I'm a bit lost on how to even begin.
     
  2. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    So when you click on a avatar you don't see this?

    upload_2020-1-8_11-8-24.png


    And when you go to a person's profile page, to the information tab you don't see this?
    upload_2020-1-8_11-10-57.png

    What type of device are you on?
    Please post a screenshot of what you're seeing where the button should be.
     
    Last edited: Jan 8, 2020
  3. AvaOrchid

    AvaOrchid

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    I'm on a Samsung S10 e it's the same device that I had previously where the conversation thread was available. Screenshot_20200108-114941_Chrome.jpg
     
  4. AvaOrchid

    AvaOrchid

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    Screenshot_20200108-115003_Chrome.jpg
     
  5. AvaOrchid

    AvaOrchid

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    I took the liberty of using your avatar because you were readily available I hope you don't mind :)
     
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  6. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    Can you do a screenshot from this page when you click on the information tab please.
     
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  7. AvaOrchid

    AvaOrchid

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    Screenshot_20200108-122123_Chrome.jpg
    I hope I did this right. Also I hope that this isn't showing any information that you don't want posted I'm sorry if it is I don't really know how else to do it. Thank you so much for helping me as well!
     
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  8. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    Okay, I'm at a loss. Never seen this happen before so I'm pulling in our Tech @CJ to see if they have any ideas.
     
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  9. AvaOrchid

    AvaOrchid

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    Screenshot_20200108-122421_Chrome.jpg
    I realize that the part you were looking for may have been cut off so I am going to post another shot just in case
     
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  10. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    I'm gonna assume you've tried logging out and back into your account?
     
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  11. AvaOrchid

    AvaOrchid

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    Yes I also tried using my computer instead because I figured maybe my phone's being weird but that didn't help either
     
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  12. gsmit1

    gsmit1 Platinum Contributor Member For 1 Year

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    This is from my Galaxy S10. Is there maybe a minimum post set before someone can start a private conversation?
    Screenshot_20200108-125631_Chrome~01.jpg
     
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  13. AvaOrchid

    AvaOrchid

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    Yeah I imagine that's not the case because I have previously communicated with somebody during a purchase via p.m. . This is a recent thing like I had the start of conversation thread a month ago LOL unless they issued something new. Also I think the new member thing just recently popped back up too..so weird
     
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  14. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    We did make some changes that affect conversations. However, your account is not marked for that change to be in effect for you.
     
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  15. AvaOrchid

    AvaOrchid

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    You know I totally forgot to thank you for thinking about the issue at hand I appreciate your input :)
     
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  16. gsmit1

    gsmit1 Platinum Contributor Member For 1 Year

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    Oh no problem. This kinda stuff can be frustrating.

    For the tech admins too sometimes.
     
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  17. ccrules

    ccrules Bronze Contributor

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    Just did my 1st conversation-(thanks @SteveS45 ) and have an envelope next to alert flag on top right side of pages.
     
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  18. TwelveTwo

    TwelveTwo

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    I just opened an account today and encountered the same problem as OP. I figured it was a post count thing, but I guess not. FWIW I noticed the problem from a MacBook Pro running Chrome.
    Thanks in advance!
     
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  19. 5150sick

    5150sick Under Ground Hustler Staff Member VU Administrator Senior Moderator VU Donator Diamond Contributor Mod Team Leader Member For 5 Years

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    Are you able to add an avatar to your account?
     
  20. TwelveTwo

    TwelveTwo

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    Had to verify I was following the directions for adding an avatar from the Official Forum Help thread.
    I do not see an option to add an avatar when I click on my name in the upper right hand corner.
    I can't add an avatar
     
  21. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    New members have to wait 7 days before starting a conversation or posting an avatar.
     
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  22. TwelveTwo

    TwelveTwo

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    Thanks for the heads up!
     
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  23. AvaOrchid

    AvaOrchid

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    So I'm kind of wondering if that's what's going on with me even though I've been registered since Oct I don't know what qualifies as a new member. I also don't seem to be able to post an avatar. So maybe this will just resolve itself in a few days when whatever happened realizes I've been here for well over 7 days though I only have 30 some odd posts. @Countrypami thoughts on that idea?
     
    Last edited: Jan 13, 2020
  24. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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  25. AvaOrchid

    AvaOrchid

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    I guess I don't really understand what that means. Just kind of throwing some things out there since there's something wrong and that something wrong imitates a 7 day or less account. Says I'm a new member, can't post an avatar and cant start a convo. Guess I'll find out in a couple days lol

    Oh and thank you for your help! I'm sure it's a difficult thing keeping up with everyone's individual little issues and I appreciate you
     
  26. Jinx'd

    Jinx'd Platinum Contributor Member For 1 Year

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    i think its 500 posts before your a gold member= no longer new, iirc. and you "may" have to get to, lets say, 50 posts before you can start a convo.
     
  27. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    What I said is you ARE NOT marked for the limitation that new members get. Our tech team is still working on this. My guess is that it is related to the new restrictions we put in place, but we do not know yet how or why.
     
  28. Jinx'd

    Jinx'd Platinum Contributor Member For 1 Year

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    she needs to go into her "setting" and see what the settings are.
     
  29. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    I can see her settings ;)
     
  30. Jinx'd

    Jinx'd Platinum Contributor Member For 1 Year

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    oh, so 'your" the one peeking in her window :D

    how many posts is needed to do a PM ?
     
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  31. RuiG

    RuiG

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    Hello everyone.

    I have the same situations with conversations and avatar. Not really worried.

    As a feedback, I tried computer browsing, android (as I normally do) and also android (viewing as computer webpage). No changes.

    Also, sometimes I need to change to computer website In android because some menus and forum options don't show in normal view.

    Thank you.
     
  32. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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    :giggle:... It's not based on post count... it's based on length of membership.
     
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  33. Countrypami

    Countrypami The Link Ninja Staff Member VU Administrator Senior Moderator VU Vendor Employee VU Donator Diamond Contributor VU Live Host Member For 5 Years Reddit Exile

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  34. Thorone

    Thorone

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    I have the same issue with no start conversation button. Any advice?
     
  35. AvaOrchid

    AvaOrchid

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    Oh. Thx for the clarification. I'll keep checking back to see if it changes or if I can do something to assist
     
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  36. AvaOrchid

    AvaOrchid

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    If your issue is the same as mine thus far they haven't figured out why it's happening. I see you've also been here since October. And it says you're a new member still. If you figure something out by any chance let me know because it really puts a damper on the entire forum though I imagine this is completely up to the tech department and nothing we do has any bearing on anything
     
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  37. ItsRaw

    ItsRaw

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    I was just passing by, took a look at this option in my profile - and guess what? I have no "Start a conversation" as well.
    This is weird, cause I was able to do so earlier. I have a convo started in september, but I can't see the button now.
     
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  38. Thorone

    Thorone

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    Oh yes, I think it is just the same as yours. I see we are not alone with such kind of malfunction.
     
  39. gopher_byrd

    gopher_byrd Cranky Old Fart VU Donator Gold Contributor ECF Refugee Member For 5 Years

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    The New Member badge will stay that way until 1.) you are a member for a year or 2.) hit 150 posts and become a Bronze Contributor. I was a New Member for 10 months or so since I didn't post a lot here. Once I hit 150 posts I got the Bronze Contributor badge.
     
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  40. ItsRaw

    ItsRaw

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    Oh, well, that makes sense. Thanks for clearing that up.
     

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