After 21 years of faithful service, I find myself in need of a new Dual Fuel (Propane Furnace, Coil Box and Heat Pump) HVAC system. Doing my due diligence, I contacted several companies to come out, inspect everything and place a bid. But do to favoritism on my part, I contacted the company that has been taking excellent care of said furnace and heatpump for those same 21 years. The salesman came out, did his inspection and then wasted a LOT of our time trying to sell us a new system that we already knew and TOLD HIM WE KNEW that we totally realized that we needed. I told him that I just wanted the sales brochures and a total price. And also seeing that we have been a customer for over 20 years, I expected the price to reflect that customer loyalty. Then he felt that he had to give us a PHD in energy efficiency. Which we both understood and told him repeatedly we did. Did that stop him?...................HELL NO. We never did get the brochures on the hardware but he finally left us with a near illegible quote. Here is where I admit to being a rather successful industrial salesman for many, many years. I have a couple of motto's that have served me well. Eyes Open, Ears Open and MOUTH SHUT! You let your customer TELL YOU what they want. And once you are sure that you have heard and understood your customers needs, then and only then do you respectfully inform your customer of what you are able to offer that fits their needs as well as giving them any other options that might interest them. Then you leave the place of business (or home) after giving them any sales/specifications material along with a price (preferably legegable) and follow up with an email confirming the conversation as well a a formal quotation...Wow, this has gotten long. Shortening it up now. This clown was the highest price we received. But do to our loyalty to his company (and we LOVE our service tech) I called and told him what system I wanted and what I would pay for it. Knowing that we needed to replace a small section of subfloor where the new unit would go, I scheduled with him to have his crew come and remove the furnace and heatpump and immediately after the furnace was removed and out of the house, my guy would arrive and remove the old subfloor and install new. Then they could install the new furnace. My part of this went like clockwork. As soon as they hauled out the old furnace, my guy was there with plywood and tools. We are all ready to go. Until the Used Car Salesman informed me that since he really did not think the repair would go as I told him it would, not only could not install the new system until MONDAY but they had not ordered it yet! If this CLOWN had his act together I would not be sitting in a house with no heating or cooling at the moment! Once the new system is installed, the Mrs. and I are going to meet with the owner and have a few four letter words with him! Thanks for reading my rant. It has been very therapeutic for me!