I'm interested in learning how others have dealt with recalcitrant vendors. I've done business with a UK vendor a couple times buying flavors. I spent two hundred dollars on two orders and got them without a problem. I placed a third order for $40 and it never showed up. I asked them about it and they said because I didn't select the tracking option, they couldn't help me. I thought that's fair enough. I also thought it'll show up eventually as other things I've shipped over the years have done.
A month later I placed another order to make up the items from the previous shipment, plus additional items. The total was $143 and I chose tracked delivery. After two weeks I was able to confirm that the item was returned to the vendor due to an addressing problem. Again, it's par for the course here, even though my mobile number was on the package, they can't be bothered to call. So, I contacted the vendor but got no reply. I contacted via email at least 6 times. I offered to pay for the reshipment once they received the package. It's now been a month since it was sent back and the vendor has not contacted me once. This is one of the biggest and most frequently recommended shops in the UK, so it's not a fly by night shop that has closed up.
So, I'm fucking pissed, in the American sense, at these wankers. I'd like to continue doing business with them as it's one stop shopping. However, as I've said for years, the most annoying thing you can do to a person is ignore them. If they had told me to piss off, I'd tell them to fuck off and move on. But this sucks.
What have others done in this situation? My final option is to open a dispute with Paypal, but that'd probably be the end of doing business with them and I'd like to keep that option...maybe.
A month later I placed another order to make up the items from the previous shipment, plus additional items. The total was $143 and I chose tracked delivery. After two weeks I was able to confirm that the item was returned to the vendor due to an addressing problem. Again, it's par for the course here, even though my mobile number was on the package, they can't be bothered to call. So, I contacted the vendor but got no reply. I contacted via email at least 6 times. I offered to pay for the reshipment once they received the package. It's now been a month since it was sent back and the vendor has not contacted me once. This is one of the biggest and most frequently recommended shops in the UK, so it's not a fly by night shop that has closed up.
So, I'm fucking pissed, in the American sense, at these wankers. I'd like to continue doing business with them as it's one stop shopping. However, as I've said for years, the most annoying thing you can do to a person is ignore them. If they had told me to piss off, I'd tell them to fuck off and move on. But this sucks.
What have others done in this situation? My final option is to open a dispute with Paypal, but that'd probably be the end of doing business with them and I'd like to keep that option...maybe.