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- Thread starter ScReWbALL
- Start date
I'm looking into it for you. I feel bad because I recommended it to you and it's great wire. I'm going to try to contact Jeff more directly for you. He'll make it right.
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Sent from my E5306 using Tapatalk
My team mate is on the CS team. Will you PM me a more direct way of contacting you? I have IG, FB, text and email.
Sent from my E5306 using Tapatalk
Sent from my E5306 using Tapatalk
Howdy ScReWbALL 
An underwrap does very rarely happen at the end of a spool, during slowdown due to a jump when the master is moving a little faster than the receiver. If there were several it likely wasn't secured well enough and some slack got introduced to the layers during transit. If you could contact us - [email protected] - or better yet reply to your most recent order update (shipped) email with your problems, we'll get you sorted.
An underwrap does very rarely happen at the end of a spool, during slowdown due to a jump when the master is moving a little faster than the receiver. If there were several it likely wasn't secured well enough and some slack got introduced to the layers during transit. If you could contact us - [email protected] - or better yet reply to your most recent order update (shipped) email with your problems, we'll get you sorted.