Smoant Cylon problem

Discussion in 'Vaping Accessories (Mod Stands, Drip Tips, etc)' started by WarpedFactor, Sep 24, 2019.

  1. WarpedFactor

    WarpedFactor Member For 2 Years

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    I convinced my brother that vaping is a better idea than smoking, so he bought a Smoant Cylon. When it came he loved it, but after 10 days use, the mod went into runaway. When you hit the fire button, it does not release. When you release the fire button it continues firing as it increases the wattage. Is anyone else experiencing this and if so, do you know a fix? The device will not factory reset. Before he realized what was happening, he burned out two coils.
     
    Last edited: Sep 24, 2019
  2. gsmit1

    gsmit1 Gold Contributor Member For 1 Year

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    It's probably juice in the device. This issue has been seen before. How comfortable are you taking it apart?
     
  3. WarpedFactor

    WarpedFactor Member For 2 Years

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    Taking it apart is not an issue, but wouldn't that void the warranty?
     
  4. Theboss

    Theboss Strange Brew VU Donator Gold Contributor Member For 1 Year ECF Refugee

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    If it's that new you should be able to return it. Also he may have just learned that having a backup is essential
     
  5. WarpedFactor

    WarpedFactor Member For 2 Years

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    He has my back-ups ATM. I have contacted Smoant, and have not heard back from them.
     
  6. gsmit1

    gsmit1 Gold Contributor Member For 1 Year

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    Vape companies (most of them) are not really renowned for that speedy and responsive warranty service. If he's good for now, it might be a good idea to see what they say. I found a guy who had this exact issue, with the climbing wattage and everything and it turned out that he had juice on the buttons inside. The Smoant rep was the one who told him how to take it apart and clean it and that fixed it for him. This was on Reddit I think.
     
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  7. gsmit1

    gsmit1 Gold Contributor Member For 1 Year

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  8. WarpedFactor

    WarpedFactor Member For 2 Years

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    Thanks, If I don't hear back from Smoant, we'll do this. But it hasn't been 24 hours yet, since I contacted them.
     
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  9. Rooster Cogburn

    Rooster Cogburn Edward J. Olmos impersonator Edward James Almost VU Donator Silver Contributor Member For 1 Year ECF Refugee VU SWAT Reddit Exile

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    Did you try the vendor you bought from? If its brand new and a solid vendor they may be of more help to you/ either way good luck, I’ve had my Cylon since they were released with zero issues and it still gets used daily. Smoant is my favorite mod maker, Vaporesso a close second.
     
  10. WarpedFactor

    WarpedFactor Member For 2 Years

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    I never heard from either Smoant, or the Ebay vendor from whom I puchased it. Since there was only a 14 day return guaranteed by Ebay, I had no recourse through them. I tried the fix that was recommended here by someone else, but that was not the issue. I have given it up as a bad experience, and regardless of your experience, I will never recommend Smoant devices. Since I was, and remain quite pleased with my GeekVape, Aegis Legend, my brother bought an Aegis Solo, and he is really happy with it. We are both vaping the excellent, Horizontech Falcon King tanks.
     
    Last edited: Dec 3, 2019 at 9:02 AM
  11. Grandpa

    Grandpa Bronze Contributor Member For 3 Years

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    Take the batteries out, stand it upside down, and leave it alone for a couple of weeks. I did that with a Smoant Charon TC 218, and a Voo Poo Drag. Both were wonky from juice and both are fine now. I'm vaping the Charon right now.
     

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