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Smok warranty issues

Discussion in 'Vaping Related But Doesn't Fit In a Category' started by LetTheLuckRoll, Mar 25, 2017.

  1. LetTheLuckRoll

    LetTheLuckRoll Silver Contributor Member For 2 Years

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    My alien died back in January sent it to Madvapes because they handle warranty issues for Smok. I have been waiting since the 10 of January when I sent my device too them. It is March 25 now and it still hasn't shipped . What is the best way to handle this situation? any advice is appreciated.
     
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  2. CJ-3

    CJ-3 Bronze Contributor

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    Have you contacted Madvapes yet to ask what was going on? Have you received any communication from them?
     
  3. LetTheLuckRoll

    LetTheLuckRoll Silver Contributor Member For 2 Years

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    Yeah I keep getting the same answer. Form letter

    We are waiting for a shipment from china. It's a first come first serve on warranty issues.


    They never give you an idea of where you are on the first come first serve shit. I guess my bitch is the communication or lack there of from Madvapes.


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  4. CJ-3

    CJ-3 Bronze Contributor

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    Instead of emailing them give them a call.
    There's an old phrase "The squeaky wheel gets the grease"
     
  5. LetTheLuckRoll

    LetTheLuckRoll Silver Contributor Member For 2 Years

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    Yeah I searched the site here this morning and found their phone number. I will call them Monday just wanted some feedback from folks I trust on this site.


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  6. LetTheLuckRoll

    LetTheLuckRoll Silver Contributor Member For 2 Years

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    Just an update
    Called Madvapes this week to get the same answer over the phone as email. I'm still number 755 of 1500. All I can do is wait so I found a good deal here on an alien and bought it should be here this week.


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  7. Catastrophic_Cat

    Catastrophic_Cat New Member

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    Well shit. Ive been trying to make contact for 2 days. Its very frustrating. I guess Ill just try to fix this myself. I dont wish to send my shit in and never get it back =( Ty for this post. Ive had mine 2 mo and its fucked up. I dont think Ill buy another smok product
     
  8. Garnetrooster

    Garnetrooster New Member

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    Right there with ya!
    Been waiting since March 2nd on a G-Priv... emails and calls.. same story
     
  9. LetTheLuckRoll

    LetTheLuckRoll Silver Contributor Member For 2 Years

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    Good news I received my alien back yesterday. So Madvapes did make it right it just took way to long. The new mod has the latest update as well. So don't be discouraged by the long wait.


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  10. Catastrophic_Cat

    Catastrophic_Cat New Member

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    I had someone fix it for me with glue.
    Too late lol


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  11. marco67

    marco67 Bronze Contributor Member For 1 Year

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    You got Style..
     

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