Snow Wolf 200w (Be Careful)

Discussion in 'Regulated (Voltage / Wattage / 3.7v/ Temp Control)' started by christ3hv4per, Aug 14, 2015.

  1. Angel Cigs

    Angel Cigs Silver Contributor Member For 3 Years Unlisted Vendor

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    No, we didn't waiting replacement from factory, we can use our stock to give a replacement or give refund before we get from factory, but we just need the smashing video. because end of month we need collect all smashing video to factory, then they will give us replacement. the replacement quantity will same with smashing video quantity. so if customer can give smash video the same day after we confirm the problem, then we can ship out the replacement or refund immediately. if without smash video, then factory will not give replacement, that means our customer service team will cover it. that is about 1/10 of my salary.
     
  2. KGuardian

    KGuardian Silver Contributor Member For 4 Years

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    If you gave him the option and both were refused by him, then I understand your position.
     
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  3. freemind

    freemind Gold Contributor Member For 3 Years

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    I'm not disputing you PAID for a working mod. Sure you should expect it to work. But assuring it DOES, is the factory's problem, NOT the retailer.

    You should also be smart enough to see, if you are getting it at the cheapest price you can find, you'll also get the LEAST customer service. People cost money to employ, it's part of the over head costs of running a business. When you are getting a cheap price, it's most likely because the business is able to sell for less, because they have LESS EXPENSES. So less employees means less people to handle the problems that ANY business will have.

    If you want to be pissed because it didn't work, be pissed at the manufacture. If you want to be pissed about slow service, then grow a sack and walk into your local vape shop and have them order what you want. PAY the extra next time for the customer service. You went to Angel cigs because you are either a cheap ass bargain hunter, or too damn broke to support your local shop and get the customer service you expect with the sale.

    Now, there is nothing wrong with being broke, OR being a cheap ass. But there is a serious issue with someone who accepts NO responsibility of their own actions, and the results from said actions.

    You don't walk into the Ferrari deal and expect to walk out with a car for the cost of an Escort, do you?

    How about if some mechanic shop had an oil change special for 19.99? You think you are going to get high dollar, premium synthetic oil and a high end filter for that price? Or would you demand a refund over that too?

    You got the mod for the cheapest price you could find. Yet, you act all butt hurt and surprised by the service level you got for the price you paid...

    Derp.....
     
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  4. Vapingbeauty

    Vapingbeauty Gold Contributor Member For 1 Year

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    It happened to me and they replaced it no problem go to www.asmodus.com and they will fix it

    It's not smoke it's Vapor ! :)
     
  5. Xtobacco

    Xtobacco New Member

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    WTF! I was always a little weary about ordering some stuff from China and now I know why. Bookmarked angelcigs in never ever ever. If they told me to smash my unit I probably would have lost it. At the same time these companies need to hire people that can actually type in English not like a 2nd grader.


    Sent from my iPad using Tapatalk
     
  6. DatPuff

    DatPuff New Member

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    I found all of this quite entertaining, on one hand we have a general business ethics quarrel and on the other hand a prime example of lack of resolution. Now all I can say is that as a buisness its savvy to take the hit on the inventory when a customer is felt to have been harmed, or rather left to the wastes of bullshittery. Now I only say that as a company there should be a focus onto someone who has been put through this much frustration. A wronged customer should be catered to only in the hope of eventual repeat buisness, regardless of things being resolved on the physical product end, but rather responsibility and punctuality in treating the customer in the highest regard is key. For what would the company be without any good feedback? Looking at this is stunning, simply because A Cigs could've just dealt with the puny dent into their inventory and have come out on top with having shown diligence in the care of their customers. Regardless of whether this fellow deserves a refund for having had the manufacturer fix the issue is muted, this is a question of a responsibility on a PR front. This is purely laughable that people here would boil this down to this poor fellow being a sneaky cheat fail to see themselves in this position, in resolve if anything is to be gained rather than poor bickering in terrible English, maybe A Cigs should take a step back to consider how to approach things like this in the future. This is necessary to buisness growth.

    To any who may have taken offence "other than A Cigs" please disregard any insult for this is more of a taken aback perspective, or rather a general buisness ideology that A Cigs sadly does not seem to comprehend.

    Sent from my N9516 using Tapatalk
     
    christ3hv4per, WhiteWolf and Mykline like this.
  7. Vapegent

    Vapegent New Member

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    I bought the first one and apart from the E-liquid making it looked marked I haven't had a problem I want the white one now Also I'm curious about the VT thoughts anyone


    Sent from my iPod touch using Tapatalk
     
  8. freemind

    freemind Gold Contributor Member For 3 Years

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    I'll agree that Angel cigs should have done better.

    Only someone who is greedy would think the customer was due a complete refund after their mod was fixed. Sure, angel cigs should make it right somehow, but a full refund? Seriously?

    I can see why few people are able to own and run a business.
     
  9. ibndevilish

    ibndevilish Member For 4 Years

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    Angelcigs did offer for him to get a refund or another one, but they wanted proof it no longer worked. People always will say something doesn't work so that said company will send another one in hopes of keeping the said product. In order for them to help they wanted proof beyond a reasonable doubt that it was truly not working ( So smashing it on camera was one way to prove it) with all these scams people run on some companies you can't really blame them for wanting proof that he would never be able to use said product. Who is to say this guy didn't know how to fix it then he would then have 2 mods for the price of one. If he didn't have anything to hide then why wouldn't he just smash the damn thing in the first place? Could it be he wanted something for nothing? They way it is looking yes. He got a new one so he shouldn't be bitching still. If I was Angel cigs I would say hey we asked you to do this you refused you got a new one so tough shit. My 2 cents
     
    BlairTheMaori, Mykline and freemind like this.
  10. BlairTheMaori

    BlairTheMaori New Member

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    exactly. i was thinking that about 15 replies ago. fair enough if it wasnt a legitimate representative of angelcigs, but it was. shudda just smashed it and got your refund.
     
  11. ShowerHead

    ShowerHead Silver Contributor Member For 3 Years ECF Refugee

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    Why? The factory isn't going to reimburse them unless they see a problem and a destroyed unit. You don't like it/doesn't work/whatever, why have a problem taking a hammer or rock to it. In fact, it may even be therapeutic.

    As for the English skills of Chinese companies.
    I don't mind if I am dealing with customer service, they are understandable.
    I have an issue when you get utter shite from owners manuals, upgrade instructions and the like. Those should be sent off for accurate translation, not a literal translation by computer/Google.
     
  12. Dat_Azzmodus

    Dat_Azzmodus New Member

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    Woohoo, this was a while ago now, but I wasn't even asking about a snow wolf at the time. Since I do have a snow old now and it needs a new screen + the power decrease button fell out while I was replacing the batteries the other day so now I get to test the sigelei/ global vaping customer serviice
     

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  13. NotNew2VapingNow

    NotNew2VapingNow Gold Contributor Member For 4 Years

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    here are my issues with your post/rant:
    1) like it or not, it IS a common practice to request destruction of an item in lieu of returning it: I've had to do something similar with a set of HID headlights I purchased that went DOA after a couple weeks
    2) You claim the manufacturer has already taken care of you, so why in the hell are you demanding a refund from angelcigs? you want the item (already replaced by the manufacturer) AND the money back? this, my friend is fraud & if I were angelcigs, I'd tell you that you have been made whole & to pound sand. you can't have your cake & eat it too
    take a chill pill & drop it..you've been made whole..THE END!
     

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