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Snow Wolf 200w (Be Careful)

Angel Cigs

Silver Contributor
Member For 4 Years
Unlisted Vendor
No, the problem is either you are being a whiny tool, or you have a reading comprehension issue.

You could have provided the requested "product destruction" video (it's fraud prevention) and had the replace or refund process begin immediately, or choose the expense and delay or return shipping... to CHINA. Not exactly rocket surgery.

Instead you waffle about for a couple of weeks and then get Asmodus to give you a new unit. They probably just wanted you to go stomp your feet elsewhere.

Now you expect A Cigs to refund you as well?

First and /or only mod is a 200w? Why is this all so predictable?
NotAlwaysRight has hundreds of special little snowflakes... just like you.
No, we didn't waiting replacement from factory, we can use our stock to give a replacement or give refund before we get from factory, but we just need the smashing video. because end of month we need collect all smashing video to factory, then they will give us replacement. the replacement quantity will same with smashing video quantity. so if customer can give smash video the same day after we confirm the problem, then we can ship out the replacement or refund immediately. if without smash video, then factory will not give replacement, that means our customer service team will cover it. that is about 1/10 of my salary.
 

freemind

Gold Contributor
Member For 4 Years
Member For 3 Years
What I PAID for was supposed to be a working Snow Wolf 200w. Just because I found a deal on the Internet doesn't mean it shouldn't work just as well as one straight from the factory (Asmodus) themselves. It wasn't listed refurbished or defective; what I paid for, was a working Snow Wolf 200w, as advertised. Whether the product was 20 dollars or 200 dollars, is irrelevant, the price of the product should not dictate the level of customer service. Any legitimate company that plans to keep operating in the future, would easily fix a problem such as this.

I'm not disputing you PAID for a working mod. Sure you should expect it to work. But assuring it DOES, is the factory's problem, NOT the retailer.

You should also be smart enough to see, if you are getting it at the cheapest price you can find, you'll also get the LEAST customer service. People cost money to employ, it's part of the over head costs of running a business. When you are getting a cheap price, it's most likely because the business is able to sell for less, because they have LESS EXPENSES. So less employees means less people to handle the problems that ANY business will have.

If you want to be pissed because it didn't work, be pissed at the manufacture. If you want to be pissed about slow service, then grow a sack and walk into your local vape shop and have them order what you want. PAY the extra next time for the customer service. You went to Angel cigs because you are either a cheap ass bargain hunter, or too damn broke to support your local shop and get the customer service you expect with the sale.

Now, there is nothing wrong with being broke, OR being a cheap ass. But there is a serious issue with someone who accepts NO responsibility of their own actions, and the results from said actions.

You don't walk into the Ferrari deal and expect to walk out with a car for the cost of an Escort, do you?

How about if some mechanic shop had an oil change special for 19.99? You think you are going to get high dollar, premium synthetic oil and a high end filter for that price? Or would you demand a refund over that too?

You got the mod for the cheapest price you could find. Yet, you act all butt hurt and surprised by the service level you got for the price you paid...

Derp.....
 

Vapingbeauty

Gold Contributor
Member For 4 Years
Member For 3 Years
Member For 2 Years
Member For 1 Year
Hello VU,

Recently, I purchased an Asmodus Snow Wolf 200w TC device from Angelcigs. Seeing all the great reviews from almost all of its YouTube reviews and even on various forums etc. I decided I had to have one. I'm not discussing the device to review it today, but rather warn you of an issue I've found with my device. Every now and again, the firing button gets "stuck". I've had the device for about 2-3 days now, and barely used it. I work at a vape shop so I practice safe use of all my devices, using married 30A continuous Sony VTC'S etc. The problem arose when I was using the device one day, and the firing button no longer "clicked". It was as if a piece inside the device shifted and the device would fire with the smallest amount of pressure from anything at all. The scary part comes in when the device not only activated by anything, but it kept on firing with my finger removed. This is a huge safety hazard in my opinion. Especially because it keeps happening intermittently, on and off; meaning, I don't know when it will or won't happen. I take care of all of my devices and I do not throw them around or any such thing. So, I contacted Angelcigs to tell them of the issue and their response was "can you send us a video of the issue?" Well, no, because whenever it's happened so far, I've just been busy trying to stop it from firing and creating an even worse situation! I'm not sure if they were asking me to try to recreate the issue, but that just seems ludicrous and dangerous. I wouldn't even know where to start to do that in the first place. With that said, if you are looking at the Snow Wolf 200w vs some other device, maybe try the other device first. Also, I'd advise against shopping at Angelcigs as they have been no help to me whatsoever.

PS. It doesn't look like I'm the first one this has happened to, as can be seen on reddit if you Google "snow wolf 200w button stuck". It's the first result.
It happened to me and they replaced it no problem go to www.asmodus.com and they will fix it

It's not smoke it's Vapor ! :)
 

Xtobacco

Member For 4 Years
Member For 3 Years
Member For 2 Years
Member For 1 Year
WTF! I was always a little weary about ordering some stuff from China and now I know why. Bookmarked angelcigs in never ever ever. If they told me to smash my unit I probably would have lost it. At the same time these companies need to hire people that can actually type in English not like a 2nd grader.


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DatPuff

Member For 4 Years
Member For 3 Years
Member For 2 Years
Member For 1 Year
I found all of this quite entertaining, on one hand we have a general business ethics quarrel and on the other hand a prime example of lack of resolution. Now all I can say is that as a buisness its savvy to take the hit on the inventory when a customer is felt to have been harmed, or rather left to the wastes of bullshittery. Now I only say that as a company there should be a focus onto someone who has been put through this much frustration. A wronged customer should be catered to only in the hope of eventual repeat buisness, regardless of things being resolved on the physical product end, but rather responsibility and punctuality in treating the customer in the highest regard is key. For what would the company be without any good feedback? Looking at this is stunning, simply because A Cigs could've just dealt with the puny dent into their inventory and have come out on top with having shown diligence in the care of their customers. Regardless of whether this fellow deserves a refund for having had the manufacturer fix the issue is muted, this is a question of a responsibility on a PR front. This is purely laughable that people here would boil this down to this poor fellow being a sneaky cheat fail to see themselves in this position, in resolve if anything is to be gained rather than poor bickering in terrible English, maybe A Cigs should take a step back to consider how to approach things like this in the future. This is necessary to buisness growth.

To any who may have taken offence "other than A Cigs" please disregard any insult for this is more of a taken aback perspective, or rather a general buisness ideology that A Cigs sadly does not seem to comprehend.

Sent from my N9516 using Tapatalk
 
I bought the first one and apart from the E-liquid making it looked marked I haven't had a problem I want the white one now Also I'm curious about the VT thoughts anyone


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freemind

Gold Contributor
Member For 4 Years
Member For 3 Years
I'll agree that Angel cigs should have done better.

Only someone who is greedy would think the customer was due a complete refund after their mod was fixed. Sure, angel cigs should make it right somehow, but a full refund? Seriously?

I can see why few people are able to own and run a business.
 

ibndevilish

Member For 4 Years
Angelcigs did offer for him to get a refund or another one, but they wanted proof it no longer worked. People always will say something doesn't work so that said company will send another one in hopes of keeping the said product. In order for them to help they wanted proof beyond a reasonable doubt that it was truly not working ( So smashing it on camera was one way to prove it) with all these scams people run on some companies you can't really blame them for wanting proof that he would never be able to use said product. Who is to say this guy didn't know how to fix it then he would then have 2 mods for the price of one. If he didn't have anything to hide then why wouldn't he just smash the damn thing in the first place? Could it be he wanted something for nothing? They way it is looking yes. He got a new one so he shouldn't be bitching still. If I was Angel cigs I would say hey we asked you to do this you refused you got a new one so tough shit. My 2 cents
 

BlairTheMaori

Member For 2 Years
Member For 1 Year
Angelcigs did offer for him to get a refund or another one, but they wanted proof it no longer worked. People always will say something doesn't work so that said company will send another one in hopes of keeping the said product. In order for them to help they wanted proof beyond a reasonable doubt that it was truly not working ( So smashing it on camera was one way to prove it) with all these scams people run on some companies you can't really blame them for wanting proof that he would never be able to use said product. Who is to say this guy didn't know how to fix it then he would then have 2 mods for the price of one. If he didn't have anything to hide then why wouldn't he just smash the damn thing in the first place? Could it be he wanted something for nothing? They way it is looking yes. He got a new one so he shouldn't be bitching still. If I was Angel cigs I would say hey we asked you to do this you refused you got a new one so tough shit. My 2 cents
exactly. i was thinking that about 15 replies ago. fair enough if it wasnt a legitimate representative of angelcigs, but it was. shudda just smashed it and got your refund.
 

ShowerHead

Silver Contributor
Member For 4 Years
ECF Refugee
WTF! I was always a little weary about ordering some stuff from China and now I know why. Bookmarked angelcigs in never ever ever. If they told me to smash my unit I probably would have lost it. At the same time these companies need to hire people that can actually type in English not like a 2nd grader.

Why? The factory isn't going to reimburse them unless they see a problem and a destroyed unit. You don't like it/doesn't work/whatever, why have a problem taking a hammer or rock to it. In fact, it may even be therapeutic.

As for the English skills of Chinese companies.
I don't mind if I am dealing with customer service, they are understandable.
I have an issue when you get utter shite from owners manuals, upgrade instructions and the like. Those should be sent off for accurate translation, not a literal translation by computer/Google.
 
Woohoo, this was a while ago now, but I wasn't even asking about a snow wolf at the time. Since I do have a snow old now and it needs a new screen + the power decrease button fell out while I was replacing the batteries the other day so now I get to test the sigelei/ global vaping customer serviice
 

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NotNew2VapingNow

Gold Contributor
Member For 4 Years
And they didn't ask you to smash it or anything, they probably took your old one. Like I've stated before, Asmodus already took care of me. I'm sitting here with a working device in my hand, two days after a phone call to Asmodus. They were awesome to me. However, the fact remains that the people that I actually purchased the device from have done nothing to help me after two and a half weeks. Therein, lies the issue. I want Angel Cigs to do me right, and they seem completely unwilling to do the right thing here. It's ridiculous! Thanks for supporting my cause with that story, clearly showing that Asmodus would never ask anyone to do something so ridiculous. I know they wouldn't, I've spoken with them twice now. They're good people.

here are my issues with your post/rant:
1) like it or not, it IS a common practice to request destruction of an item in lieu of returning it: I've had to do something similar with a set of HID headlights I purchased that went DOA after a couple weeks
2) You claim the manufacturer has already taken care of you, so why in the hell are you demanding a refund from angelcigs? you want the item (already replaced by the manufacturer) AND the money back? this, my friend is fraud & if I were angelcigs, I'd tell you that you have been made whole & to pound sand. you can't have your cake & eat it too
take a chill pill & drop it..you've been made whole..THE END!
 

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