No, we didn't waiting replacement from factory, we can use our stock to give a replacement or give refund before we get from factory, but we just need the smashing video. because end of month we need collect all smashing video to factory, then they will give us replacement. the replacement quantity will same with smashing video quantity. so if customer can give smash video the same day after we confirm the problem, then we can ship out the replacement or refund immediately. if without smash video, then factory will not give replacement, that means our customer service team will cover it. that is about 1/10 of my salary.