I recently purchased a vape pen starter kit through a website, which was my first purchase with them, and received it in the mail a few days ago. I assembled it and partially filled as per the user manual. Seemed to work fine at first, but several minutes later I looked around and juice was oozing from the exterior air vents all over my desk I double checked it was together properly, then contacted the website I purchased it from and asked if I could exchange it for a pen which didn't leak since they advertise a 30-day return policy. I have been outright told no they do not cover tanks, coils etc which they state as being possible issues but there are too many "variables". That's when I read their full policy on their 30-day returns which actually does not cover anything they sell! Finally I filed a complaint with the BBB because I feel this is an unfair business practice since they are falsely advertising a return policy which doesn't technically exist. Still they refuse to exchange it or allow me to return it for a refund, and continuously quote how they don't cover tanks, coils etc. In the meantime I went to leave a review on their FB page and realized this seems to be common practice for them... bad business, faulty products and even worse customer support After having seen mention of reviewers filing complaints with the FTC, I did the same thing as well. I also contacted my bank to dispute the transaction, which will take approximately another ten days. Is there anything else I can do in the meantime to motivate this company to give me my money back? Thanks to anyone who has any advice for me, I really appreciate it!