The problem seems to be with the post. I can't speak for Canada's postal service since I don't live there, however from what I can tell - product was ordered. It was shipped from VapeWild via usps to Canada where Canadian post took over. Canadian post says it was delivered leading one to believe that usps made the handoff, if they hadn't then why would Canadian post have anything to report on? Why does it make sense to go five steps back up the chain to lay blame, in any other ordinary circumstance it would be to take a second look at the last person to have possession of the package. That would be Canadian post. Unless I misunderstood something somewhere.
In other words, If I had ordered from VapeWild and not gotten my juice after they shipped via fedex to usps to my house, usps said they had taken possession and delivered it - why would I go complain to the people who make the vg/pg base for Vapewild? It seems the last person involved is the one who dinked it. Why is Canadian post saying it's delivered if it wasn't? I've had this happen in package delivery in the U.S., shipping companies reporting it delivered when it hadn't been. It wasn't the company's fault, it was an error made by the shipping company.
If Canada post didn't physically deliver but said they did then what else do you think you know that you don't? Did it actually get stopped by customs? Did it get delivered to a wrong address? Is it still on a Canada post truck? No way of knowing if they can't give a factual answer about it being delivered. A matter of deduction says it made it to Canada unless the post is making false claims about the package even making it there.
I'm not sure who Vapewild would even call. If they sent via usps and it was handed off, do they call Canada? They didn't deal with Canada's post directly, it was a shipper to shipper handoff. Seems they would call usps and usps would report it delivered as far as they took it. The next in line would be questioning customs to see if they blocked something they're known to block. If not now they're alerted to something to watch for. Next in line would be Canadian post and who calls them? The usps I'm guessing. Sounds like a mess. Being used to a postal service that operates differently I'd be frustrated at a postal service that isn't accountable to the customer and can't be bothered to sort things out when reported as delivered but actually missing. They need to be accountable to someone, if it says 'confirmed shipped' the seller has to assume the post did their job. They can't go knock on every door. The only one who knows whether it actually arrived or not is the customer and if the post won't deal with them.. idk.
Yes Mark's nickname is 'dank meme wizard', his name is Mark Foreman. Not sure his exact position, I've dealt with him a few times via the site messaging. Nice enough guy, not always the most helpful in every situation. Usually advises members on battery safety and the like in the fb group, not sure what position he holds within the company beyond csr for the live chat. Marissa is usually quite helpful and Zach is higher up in the company I believe in charge of the media team.