Hi Bprosek,
The phone lines are all my fault - we've been having some trouble with them lately, and after most of us were out with the flu I decided to not keep the phones on as we needed to focus on shipments. That, and it was a bit hard to speak.. I didn't want to keep coughing on the phone. - hence the message on our VM saying to please email us.
We do try to respond to emails quickly - generally before 24 hours. For some bizarre reason I only see a single email from you on the 17th - by the time we got to it the next day, the money was already refunded, so we didn't figure a response was needed. This is clearly not something we should have done.
Could you please message me some of your other ticket IDs? I have 1, and I'd really like to locate the other 14 as something has gone horribly wrong with our system and I'd like to find out why.
To anyone else trying to get in touch with us:
I'm available through PM here.
Through facebook:
https://www.facebook.com/IlluminationSupply
Through email:
[email protected]
Through live-chat on our website, illumn.com - a box will pop up in the bottom right hand corner when we're online.
Phones are a bit difficult at the moment, unfortunately.
Hi Illumn, thank you for the reply.
Im sorry to hear you all were Ill and am glad that You're feeling better.
I will have to go through my email trash to get the ids and will email them to you (I deleted everything after PayPal dispute resolution as I do with all closed orders etc.)
I'm sorry for the negative tone of my replies on here. I have always enjoyed doing business with you guys over the last few years and have had nothing but great experiences save for this last one. Additionally the small extra touches such as free cases for every two batteries were always appreciated.
I will continue this dialogue with you privately via email and will gladly delete my previous negative post. One note, I would advise that you initiate a postal insurance claim per the priority mail insurance policy to recoup the losses on this missing package.
USPS
9405511699000589520374
Expected Delivery Day:
Monday, December 19, 2016
- Additional Information
The item is currently in transit to the destination as of December 15, 2016 at 9:48 pm.
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Tracking History
December 15, 2016
9:48 pm
In Transit to Destination,
December 14, 2016
9:48 pm
Arrived at USPS Origin Facility,
SAN JOSE, CA 95101
December 14, 2016
8:33 pm
Accepted at USPS Origin Facility,
SAN JOSE, CA 95131
December 14, 2016
6:13 pm
Shipment Picked Up,
SAN JOSE, CA 95134
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