Amazon has announced a new contact center solution aimed to "power millions of customer conversations." The solution, named Amazon Connect, is a cloud-based offering, with customers paying by the minute of usage. It all starts with the "Virtual Contact Center" solution, integrated deep within AWS. According to Amazon, it only takes a couple of minutes to set the feature up and it requires no special training to use. Payment by the minute goes on top of telephony costs, a pricing model AWS uses in its cloud services, too. What's also interesting here is that Amazon is partnering up with what should… [Continue Reading]
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