Anybody know what to do about my heatvape invader mini keeps giving me the "atomizer open" message?

[Orange Splice]

Anybody know what to do about my heatvape invader mini keeps giving me the "atomizer open" message? It won't even read the atomizers but it's brand new. I haven't sent it back because I bought another cape at the same time and it won't vape either

 

[DevAuto]

What is the other vape that won't vape, is it doing the same thing? How many different atomizers have you tried on it? It is possible the problem is your atomizer which would explain why it isn't working with either one.