I received my i8 today and put my batteries to charge. 10 minutes later I smelled something burnt and found the source my i8 charger had smoke coming out of it. I’m just glad I was actually in my house and awake when this happened who knows what else could have happened. I contacted element vape immediately after this but their customer service hours had just ended so I will post an update once I receive a reply. Never had to deal with this lets hope the exchange process goes smoothly.
Become a Patron!
Defective Nitecore i8 from Element Vape
- Thread starter sourpatchkid562
- Start date
Welcome to VU
Never trust a battery charger, there are to many things that can go wrong.
Always place your charger in a covered Pyrex dish for just such an event.
Never trust a battery charger, there are to many things that can go wrong.
Always place your charger in a covered Pyrex dish for just such an event.
Yea I’m definitely going to take more safety precautions when using a charger now.
Element Vape has good customer service.
Last year one of the 18650 batteries I purchased wouldn't take a charge.
They sent a replacement immediately.
Thanks for the info I’ll have to look into it. I didn’t know they had authentication codes.
This gives me some reassurance that my situation will go smoothly then. I’ve had some vendors take the easy way out and say it was “customer error” before.
They are a good company....never had to return anything, but shipping was always fast.
Yea i love buying from them since they ship out like 10 miles from where I live.
I typed in the authentication code and it confirmed it’s real. I just happened to receive a defective product I guess.
That's scary.
Update*
I contacted element vape and they asked some basic questions on why the charger was defective they sent me a return shipping label and I sent the charger back to them. Today I received a tracking number for my replacement i8. Overall I would say they have great customer service and I would definitely recommend them to anyone. Can’t wait until my replacement comes in!
I contacted element vape and they asked some basic questions on why the charger was defective they sent me a return shipping label and I sent the charger back to them. Today I received a tracking number for my replacement i8. Overall I would say they have great customer service and I would definitely recommend them to anyone. Can’t wait until my replacement comes in!