They lost many players because of those issues. But the "Whales" ($$$$ a month) weren't about to lose their frivolous gaming investment go since they would tier up a legendary or ultra-legendary (yes, ultra) to an unbeatable tier 4 that consumed maxed out tier 4 legendaries. I mean, how many packs did they have to buy to get a total of 8-16 of the same toon?
I'm sure they're pissed as hell they'll have to start at square one again and Trionworld is hearing all of these whales crying in their soup. I haven't checked their forum but my husband has been listening to their live streams and I'm sure he's checked out the forum. He's updated me on how much better it will be to mod your guns and that they leveled one of the cities...can't remember which. Oh, and we get better outfits. lol