Anyone who's worked on a help desk or in tech support will know that a high percentage of requests relate to granting access to systems or resetting passwords. In fact IT personnel expend a full month of work (21 days) each year on mundane identity and access management (IAM) tasks such as resetting passwords and tracking app usage, according to a study by password management company 1Password. 14 percent of IT workers are consumed with IAM, spending at least an hour each day on routine IAM tasks. It's maybe no surprise then that IT workers are disillusioned with their tools,… [Continue Reading]
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