A Fallout fan had to destroy his $125 special edition vinyl soundtrack in order to secure a refund.
According to Eurogamer, Paul Watson contacted Bethesda when he realised one of his four-disc Fallout 3 vinyl special edition soundtrack records arrived warped.
After providing Bethesda with photographic evidence of the issue, he then received a $25 credit to his account. When enquiring if he could receive a full refund, Bethesda informed him that to qualify for the full credit, he would have to destroy the unwarped items, too.
"You only showed that one of the records was damaged so we refunded you for that damaged record," stated a Bethesda representative in an email. "If the other records are similarly affected, please provide photos. However if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited edition item: Destroy the other records, and provide photos of the damaged records.
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According to Eurogamer, Paul Watson contacted Bethesda when he realised one of his four-disc Fallout 3 vinyl special edition soundtrack records arrived warped.
After providing Bethesda with photographic evidence of the issue, he then received a $25 credit to his account. When enquiring if he could receive a full refund, Bethesda informed him that to qualify for the full credit, he would have to destroy the unwarped items, too.
"You only showed that one of the records was damaged so we refunded you for that damaged record," stated a Bethesda representative in an email. "If the other records are similarly affected, please provide photos. However if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited edition item: Destroy the other records, and provide photos of the damaged records.
Continue reading…
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