Today, IT teams are short-staffed and overworked like never before. And COVID-19 has made IT professionals busier than ever, with record numbers of people working from home and using more technology resources from remote locations. This can lead to additional projects and even more support issues. IT teams are constantly juggling between day-to-day maintenance activities and more strategic, long-term projects that can drive innovation and have a positive impact on an organization. In theory, it would be ideal to have 70 percent of a team’s time spent on strategic projects and 30 percent spent on daily maintenance tasks. In reality,… [Continue Reading]
Continue reading...
Continue reading...