The past year has seen many changes to the way businesses operate, including a stepping up of digital transformation and more interest in automating processes. But many people still fear that greater automation could lead to a loss of jobs. We spoke to Yakaira (Kai) Nunez, senior director of research and insights at Salesforce to discover why she thinks enterprises can deploy automation to partner with rather than replace humans. BN: What's the current state of enterprise automation? KN: Enterprise automation is at an inflection point, and it is currently a bit of a two-pronged entity. It is moving on… [Continue Reading]
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