Bugs in the software, mistakes in configuration files, even the infamous "fat finger" -- all are responsible for service outages at cloud-based services, data centers, enterprise networks, and any other IT installation, large or small. There are just too many things that can go wrong. Even if an organization takes care of everything humanly possible, there are still the monkeys. That's a lesson the folks at KenGen, Kenya's electric company, have learned the hard way. After an investigation of a nationwide blackout on June 7 that knocked power out for several hours, the company announced that "a monkey climbed on the… [Continue Reading]
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