HP is turning away from Salesforce and Oracle software to run its sales processes and now plans to use Microsoft Dynamics customer relationship management (CRM) software exclusively in its sales and support departments. The two companies have entered into a six-year contract and plan to roll out Dynamics CRM to 6,500 of HP's sales staff and 20,000 of its support personnel. Though the dollar amount of this deal is still unknown, around 50 percent of the company's workforce will now use Microsoft's software and services to manage their relationships with customers. This agreement is also a big deal for Microsoft,… [Continue Reading]
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