Although artificial intelligence has been around for some time, it's generally been beyond the reach of most businesses. A new collaboration between industry giants IBM and Salesforce aims to put AI-enabled technologies into the hands of millions of users to help them make better informed decisions. With the partnership, IBM Watson, the leading AI platform for business, and Salesforce Einstein, AI that powers the world's number one CRM system, will seamlessly connect to enable a new level of intelligent customer engagement across sales, service, marketing, commerce and more. New insights from Watson will be brought directly into the Salesforce Intelligent Customer Success… [Continue Reading]
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