Loss of productivity due to IT failure has always been a problem for businesses, and it's made worse by suddenly switching to a workforce that's based at home. According to new research commissioned by Velocity Smart, 54 percent of US employees have waited up to three hours extra to resolve an IT issue since moving to remote work. Something that's doubly frustrating if there's no fall back option. There's an impact on productivity too, with nearly one in four remote workers (22 percent) saying poor performing IT equipment is making it hard to work and 36 percent unable to effectively… [Continue Reading]
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