New products on Angelcigs Jan 13

[Angel Cigs]

Kanger SSOCC Replacement Coil 0.15ohm For Subtank Series/Toptank Series/Nebox(5PCS/Pack)

Kanger SSOCC Replacement Coil 1.5ohm For Subtank Series/Toptank Series/Nebox(5PCS/Pack)

Kanger SSOCC Replacement Coil 1.2ohm For Subtank Series/Toptank Series/Nebox(5PCS/Pack)

Kanger SSOCC Replacement Coil 0.5ohm For Subtank Series/Toptank Series/Nebox(5PCS/Pack)

Sigelei Spark 90W TC VW Box Mod

Authentic Ehpro Morph Rebuildable Tank Atomizer Silver With ATL / DEL / SUB Adaptors

Authentic Horizon Phantom BDC Sub-Ohm Tank 5ML Capacity With 5pcs Replacement Coils

Inoy Style RDA Rebuildable Dripping Atomizer Silver

Zane Style RDA Rebuildable Dripping Atomizer Copper

Double Vision Style RDA Rebuildable Dripping Atomizer Red

Vapecige VTbox 200 Authentic DNA 200 Temperature Control VW Box Mod Tiffany Blue

WISMEC Reuleaux RX200 TC VW Box Mod With Freakshow Mini Styled RDA

 

[bbybee]

Don't think so..... Here is a copy of 11 days of back and forth with your company over a faulty product... (start at bottom and read up)

-------------------------------------------------------------------------------------------------------------------------------------------------------------
As I stated before, I don’t know of any places that do mod repair. Have never heard of such a place.

I have to say, I am really disappointed in the way this has been handled. A company is only as good as it’s handling of problems and after 11 days of back and forth communications with you, you have not impressed me, at all.

While I don’t like wasting my money on faulty products, that is not my biggest regret. Back when Angelcigs opened their US warehouse, I was very supportive of you, telling the people on the Vaping Underground forum about your company and good prices and, at that time, free shipping. I have no way of knowing how many people bought from you, as a result of my endorsement, but I’m sure it has been quite a few. Had I known how these type of issues were handled, I certainly would not have done so.

I can see from looking at post on the Vaping Underground, that this is your normal way of handling problems.

I’m sure as sales diminish, you will discover that people would rather pay a little more and wait a little longer for items and buy from a company that will stand behind their products. I know I will.

I will not only be deleting the items in my cart that I was planning on buying from you, but also deleting you from my browser favorites and going elsewhere for my vaping products.

Sorry for your lose,
Bill



Sent from Mail for Windows 10

Sorry,factory have not replied us until now so we are unable to send you a replacement.Is there any e-cigarette shop near your home?You can take your mod and go there for fixing.


2016-01-19 17:28 GMT+08:00 Bill <by.bee@>:

I don't know of any place to have it fixed. Would prefer a new one or a refund.

From: Angel Cigs
Sent: ‎1/‎18/‎2016 9:13 PM


To: Bill
Subject: Re: Contact Form

Sorry,factory has been closed..How about you fix it at local maintenance shop and we apply for reimbursement for you?


2016-01-13 16:11 GMT+08:00 Bill <by.bee@>:

This is the only thing on box.

From: Angel Cigs
Sent: ‎1/‎13/‎2016 12:09 AM


To: Bill
Subject: Re: Contact Form

It should be printed on a sticker on the box.


2016-01-13 12:17 GMT+08:00 Bill <by.bee@>:

Not sure what you're wanting. Where would I find it?

From: Angel Cigs
Sent: ‎1/‎12/‎2016 9:54 PM
To: Bill
Subject: Re: Contact Form

Please send us a pic of security code as well.


2016-01-12 22:15 GMT+08:00 <by.bee@>:

I hope the attached video shows you what you need. I have tried several different batteries and wattage settings, all with the same result. I have been using, relatively new, purple Efest 30amp and 35amp batteries.


Thanks, Bill




Sent from Windows Mail


From: Angel Cigs
Sent: ‎Monday‎, ‎January‎ ‎11‎, ‎2016 ‎1‎:‎43‎ ‎AM
To: Bill


Could you please send us a video to show problem?


2016-01-09 21:53 GMT+08:00 Angelcigs.com <[email protected]>:



Name: Bill
E-mail: by.bee@
Telephone:

Comment: I received my order (#201601020855395). The target mod seems to have a problem.
Upon first receiving it, I was testing the features and notice that when in temperature control mode with a Kanthal coil, it doesn't recognize the non-ni200 every time. This is not a big deal as I won't be using it in temp control mode.
The much bigger problem is that once the battery gets to around half charge on the meter, the bottom of the mod get very hot in the area around the up and down buttons and the screen is white on the right half.
Awaiting instruction.

Thanks in advance,
Bill

 

[Angel Cigs]

we have send you email that if you cant repair it then just return and we send you a new one, just dont worry

 

[Angel Cigs]

the factory just ignored our after sales request and keep silence for days, we was expecting they give an answer, but wait fews days still not get answer, so we try to contact you if you can repair it in local shop and we will pay the fee. and we send you email after you telling you cant repair it, i hope you can understand we was fighting for your case but never ignore you. we have time difference and email communication is not as fast as a phone. there are also hoildays in this process. we did try best to move your case on.

 

[bbybee]

I understand all the explanations you and your customer service person have given. Both theirs and yours are identical and the same as others have gotten when there was a problem, with this product and others. Apparently, you both are following company policy very well.
My issue is not with the manufacturer, I did not buy from them, I bought from Angelcigs. It is your responsibility to care for your customers, not the manufacturer's.
Now, of course with the holidays coming up, things in your country will grind to a halt. Afterwards, everything will be piled up and processing and shipping times will be slow at best. End result for me will be a 2 month or longer wait for a new mod that may or may not work properly when I finally do get it. I believe I will pass. Had this been handled when I first contacted you, almost 2 weeks ago, this could already have been resolved.
I prefer to do business with companies that take care of their customers, no matter what. In a timely manner, as well.

 

[armyveteranoif]

we have send you email that if you cant repair it then just return and we send you a new one, just dont worry

Hi Angel cigs , I have an issue also with an order i placed with no updates etc and everything was in stock in the usa warehouse. Order #
201601211415142
I sent a bunch of emails with no replies back . Thought I would make an account here and message you befor a dispute which my order was $150. I dont have fb just my email. Thanks again hope to hear back.

 

[Angel Cigs]

already sent you email days ago,