The COVID-19 pandemic has seen an increase in the number of digital projects, but only 37 percent of organizations say they have the skills and technology to keep pace. A new report from MuleSoft also shows that 82 percent of line of business (LoB) employees say they need quick and easy access to data, IT systems, and applications to do their jobs effectively and remain productive. More 59 percent of LoB employees are involved in identifying, suggesting, or creating new ways to improve the delivery of digital services externally, such as building an online self-service portal or a customer-facing mobile… [Continue Reading]
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