Touchpoint Group, a technology firm in New Zealand, is teaching an artificial intelligence to feel anger.
The project, which is costing $500,000 AUD, is being undertaken in the hopes that it will be able to help customer service workers by simulating millions of angry customer interactions.
Speaking to The Australian, chief executive of Touchpoint Frank van der Velden said, "The end goal is to build an engine that can recommend solutions to companies — and we’re talking about the people at the frontline here — how they can improve particular issues that customers are facing."
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The project, which is costing $500,000 AUD, is being undertaken in the hopes that it will be able to help customer service workers by simulating millions of angry customer interactions.
Speaking to The Australian, chief executive of Touchpoint Frank van der Velden said, "The end goal is to build an engine that can recommend solutions to companies — and we’re talking about the people at the frontline here — how they can improve particular issues that customers are facing."
Continue reading…
Continue reading...