Hello All,
I just wanted to share some information (video to come later - I'm on the wrong computer). We've been selling the 50W iStick since they came out and have had several complaints of them randomly shutting off when the user is having a vape. This isn't a huge number (percentage wise) but still higher than what we would typically see.
We have a few returned for replacement/refund and did some evaluation. So far every unit that has come back and been replaced or refunded has been completely functional. HOWEVER, what we did find is the fire button on these APVs are very sensitive. Specifically there seems to be, at best, a 4-6oz pressure point where you can disengage the fire button where it doesn't actually "un-click". but it'll stop firing even when depressed.
We're not talking about clones here, this is the real deal. I've shared the videos with Eleaf and will see if they can do anything. The short message to folks out there is if you're in this situation I suggest firing the device from the center of the button and if it stops try a smidgen more pressure to the center and you'll see it restart.
I'm hoping this is only an issue with the original 2 batches. We just got a 3rd batch in and I haven't had a chance to test those. All of the random pulls I've done from the first two batches exhibit the same behavior. The good news is the vast majority of people who've ordered haven't noticed (perhaps they're "harder pressers"). As I've stated, I've used 3 of the returned units for 1 day each and have noticed the hiccup but only rarely and a bit more of a press and it kept on firing perfectly.
Cheers!
I just wanted to share some information (video to come later - I'm on the wrong computer). We've been selling the 50W iStick since they came out and have had several complaints of them randomly shutting off when the user is having a vape. This isn't a huge number (percentage wise) but still higher than what we would typically see.
We have a few returned for replacement/refund and did some evaluation. So far every unit that has come back and been replaced or refunded has been completely functional. HOWEVER, what we did find is the fire button on these APVs are very sensitive. Specifically there seems to be, at best, a 4-6oz pressure point where you can disengage the fire button where it doesn't actually "un-click". but it'll stop firing even when depressed.
We're not talking about clones here, this is the real deal. I've shared the videos with Eleaf and will see if they can do anything. The short message to folks out there is if you're in this situation I suggest firing the device from the center of the button and if it stops try a smidgen more pressure to the center and you'll see it restart.
I'm hoping this is only an issue with the original 2 batches. We just got a 3rd batch in and I haven't had a chance to test those. All of the random pulls I've done from the first two batches exhibit the same behavior. The good news is the vast majority of people who've ordered haven't noticed (perhaps they're "harder pressers"). As I've stated, I've used 3 of the returned units for 1 day each and have noticed the hiccup but only rarely and a bit more of a press and it kept on firing perfectly.
Cheers!