Where to order?

[Skullzz]

So, I used to order from Element Vape until I discovered their crappy customer service. I DO NOT recommend them AT ALL. It's taking 9 days to get my order when I paid for priority shipping...might as well wait for gearbest at that rate lol. Anyway, where is a good place to order from? I don't mind paying more for things if customer service is good and shipping is what they it will be.

I AM RETRACTING THE ABOVE STATEMENT. ELEMENT VAPE HAS PROVEN TO ME THAT THEY WILL GO ABOVE AND BEYOND TO HELP STRAIGHTEN THINGS OUT. I HIGHLY RECOMMEND ELEMENT VAPE AS THEY ARE A GREAT COMPANY TO ORDER FROM WITH EXCELLENT PRICES AND CUSTOMER SERVICE.


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[Mykreign]

Eightvape.com

Edit: reddit12 for 12% off

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[SMOKIE]

So, I used to order from Element Vape until I discovered their crappy customer service. I DO NOT recommend them AT ALL. It's taking 9 days to get my order when I paid for priority shipping...might as well wait for gearbest at that rate lol. Anyway, where is a good place to order from? I don't mind paying more for things if customer service is good and shipping is what they it will be.

Yeah Element Vape customer service blows!






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Yeah Element Vape customer service blows!




But here are two reputable vendors with low prices

https://101vape.com/

https://www.vapordna.com/

 

[twan013]

Interesting subject. I'll be watching this one seeing that I'm going to be placing a big order hopefully this week. I haven't ordered anything in some while but I've been window shopping at element vape because they have everything I want and I don't have to try getting a mod from this site, tank there, batteries elsewhere...

And honestly I just don't trust fasttech, GearBest, eight vape etc. Ya know, #murica and all. Lol.

Of course I could conform to the mold and get a smok alien from just about anywhere


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[SMOKIE]

Interesting subject. I'll be watching this one seeing that I'm going to be placing a big order hopefully this week. I haven't ordered anything in some while but I've been window shopping at element vape because they have everything I want and I don't have to try getting a mod from this site, tank there, batteries elsewhere...

And honestly I just don't trust fasttech, GearBest, eight vape etc. Ya know, #murica and all. Lol.

Of course I could conform to the mold and get a smok alien from just about anywhere


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They call 101Vape the Fasttech of America but product arrives in a few days.

 

[Skullzz]

Interesting subject. I'll be watching this one seeing that I'm going to be placing a big order hopefully this week. I haven't ordered anything in some while but I've been window shopping at element vape because they have everything I want and I don't have to try getting a mod from this site, tank there, batteries elsewhere...

And honestly I just don't trust fasttech, GearBest, eight vape etc. Ya know, #murica and all. Lol.

Of course I could conform to the mold and get a smok alien from just about anywhere


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This isn't the first issue I have had with element vape. I keep going back because they have good prices. But even that isn't worth it anymore. I placed a big order with them once and they screwed up half of it. Just not worth it. Big headache to deal with.


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[Skullzz]

Does 101vape have a discount code for the forum by chance? Doesn't matter their prices are decent. Just curious.


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[BCBuch]

I haven't been doing this for long. In the short time though I can say I won't use Ejuice Connect again. The vibe I get from dealing and talking to them is that they are a website being run out of someone's apartment somewhere in Florida.

Rock Bottom processed my order, shipped the same day and I had the product in 3 business days. I'm currently using Vape Watch for juice. No complaints with them either.

I had a brief email exchange with Stuart Johnson the Business Manager of Advanced Vapes. I was looking for some information on some of their clapton fused factory wound coils for my mod. I sent the first email and was responded to in less than 10 minutes. We had a brief 4 email exchange that lasted about 20 minutes and answered my questions. I placed the order last night. It shipped this morning. Waiting to see how the quality is when they arrive.

It might be just me, I look for good deals but would rather pay a little more for a professional experience.

 

[leadpipe58]

Does 101vape have a discount code for the forum by chance? Doesn't matter their prices are decent. Just curious.


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They don't give codes. There dirt cheap already


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[leadpipe58]

Vaporbeast.com is a great place. VaporNW.com is another.
Gearbest is not bad time wise if you order from your country. I get things in about 2weeks from across the U.S. are they honest?i have not had an issue with 6 different orders


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[Skullzz]

They don't give codes. There dirt cheap already


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Never hurts to ask.....


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[ChrisL]

vapenw, load up vape supply, direct vapor, cloudy vapor, vape royalty, yeti vape, mist hub are all good US vendors for hardware. Check vapecrawler for best price and it will say if free shipping.

 

[Element Vape]

So, I used to order from Element Vape until I discovered their crappy customer service. I DO NOT recommend them AT ALL. It's taking 9 days to get my order when I paid for priority shipping...might as well wait for gearbest at that rate lol. Anyway, where is a good place to order from? I don't mind paying more for things if customer service is good and shipping is what they it will be.


Sent from a pay phone

Hi Skullz,

Thanks for giving us the chance to earn your business. It is our job to ensure your satisfaction. We thrive to go meet or exceed all your expectations. I want to personally apologize for the services that you received. We shipped all of orders within 48 working hours. If anything that caused the delay to your order, we always email you as soon as possible to explain. If you did not receive any explanation from our end, it is indeed our fault. I would like you to give me a chance to investigate this case for you internally. Can you please email at [email protected] personally about the issue? I will personally look into this and hold the person accountable that handled your order. I appreciate for your patience and understanding. Additionally, sorry for any inconvenience.

 

[Element Vape]

Yeah Element Vape customer service blows!

View attachment 87892


But here are two reputable vendors with low prices

https://101vape.com/

https://www.vapordna.com/

Hi SMOKIE,

I never feel good when our customer disappointed in our services. We always improve and learn from our mistake to better serve our customers. Can you email me why you were not satisfied with our service? My email is [email protected]. As our customer service departments grow, new representatives will trained and mistakes do occur sometime. However, it is our responsibility to make it right for you. Please feel free to reach out to me at anytime if you are not satisfied.

 

[skiball]

For a American store i go with vaporbeast. They've got free shipping over 35$ and awesome sales.

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[Synphul]

Vapewild has great shipping, fast, I think it's free over $30 when you're in the U.S. They don't have a huge selection of hardware though. Just a few smok mods, I think they have the mini g though and one I don't think has been reviewed much or much is known about. An aleader mod called a funky 160 or something like that, sort of looks like a revenant with resin panels. Their customer service is top notch, just wish they had more stuff.

 

[Skullzz]

Hi Skullz,

Thanks for giving us the chance to earn your business. It is our job to ensure your satisfaction. We thrive to go meet or exceed all your expectations. I want to personally apologize for the services that you received. We shipped all of orders within 48 working hours. If anything that caused the delay to your order, we always email you as soon as possible to explain. If you did not receive any explanation from our end, it is indeed our fault. I would like you to give me a chance to investigate this case for you internally. Can you please email at [email protected] personally about the issue? I will personally look into this and hold the person accountable that handled your order. I appreciate for your patience and understanding. Additionally, sorry for any inconvenience.

Thanks but no thanks. The response I got yesterday on another venue was more than I needed to make up my mind.


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[twan013]

Aw heck, I'm a sucker for punishment so I'll still give 'em a chance. If service is consistently as bad as you guys say, my figuring is that they wouldn't be in business very long.

Besides, the fact that they came here to explain and offer to make things right speaks a lot to me personally.


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[Skullzz]

Aw heck, I'm a sucker for punishment so I'll still give 'em a chance. If service is consistently as bad as you guys say, my figuring is that they wouldn't be in business very long.

Besides, the fact that they came here to explain and offer to make things right speaks a lot to me personally.


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To each their own I guess. Form letter responses and the fact that my package still has not arrived speaks to me as well. Good luck.


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[Whitesoxfan2579]

Another vote for VapeNW and Vapewild

 

[Skullzz]

The only reason they offer to help is because I posted it on an open forum. I contacted them previously and got an arrogant " sorry we don't meet your high expectations" response. No offer of help at all. Call them out and suddenly they are all helpful.


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[SMOKIE]

Hi SMOKIE,

I never feel good when our customer disappointed in our services. We always improve and learn from our mistake to better serve our customers. Can you email me why you were not satisfied with our service? My email is [email protected]. As our customer service departments grow, new representatives will trained and mistakes do occur sometime. However, it is our responsibility to make it right for you. Please feel free to reach out to me at anytime if you are not satisfied.

As stated above this does address your shipping time which should be in the customers hand within 4 days from ordering. I know when I order from a reputable vendor I receive tracking within hours with most of the times shipped the next day. Quote from above (9 days to get my order when I paid for priority) That is way too long!

 

[Element Vape]

To each their own I guess. Form letter responses and the fact that my package still has not arrived speaks to me as well. Good luck.


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Hi Skullz,

I completely understand your frustration. If I receive a bad service, I would be frustrated as well. I would like to explain from our own side of story. If you can give me your order number.

As a manager of the company, I would happily look into this for you and explain your situation. Our company operates in a 100% transparency environment. All of our customers deserve our honesty. If the customer service rep handled this situation wrongfully, I will handle him/her accountable for their action.

Additionally, there are hundred of thousands of satisfied customers that we have served. There will be some that our unsatisfied but we always try our best to go out of our way. If you can provide me with your order number, I will surely explain what really happened. If it is indeed our fault, we will try our best to rectify the situation.

 

[Element Vape]

Aw heck, I'm a sucker for punishment so I'll still give 'em a chance. If service is consistently as bad as you guys say, my figuring is that they wouldn't be in business very long.

Besides, the fact that they came here to explain and offer to make things right speaks a lot to me personally.


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Thanks for being understanding. All companies make mistakes and we always go out of our ways to make it right.

 

[Element Vape]

As stated above this does address your shipping time which should be in the customers hand within 4 days from ordering. I know when I order from a reputable vendor I receive tracking within hours with most of the times shipped the next day. Quote from above (9 days to get my order when I paid for priority) That is way too long!

Dear SMOKIE,

You are 100% correct. We always send out tracking code within 48 processing working hours. Most of the time, all packages leave our facility before the 24 working hours. At times, there are more orders than other time. It is our best intention to get the packages out for our customers. We shipped over thousands of packages per day and our team works really hard to make it happen. This is why I am so confident to come in here to answer any questions or concerns that you guys have. If you received a unpleasant services from us, please let me know. Since I am the manager of the company, it is my job to locate all the problems within each department so we do not make the same mistake again. We appreciate for your understanding.

 

[Whiskey]

www.usps.com
Priority Mail Flat Rate is a 1 to 3 day USPS shipping service that features one flat rate for delivery of a package or envelope to its destination. Pricing is determined by the box or envelope you choose and not by the weight or distance the package is traveling

 

[SMOKIE]

Maybe a New thread is warranted about vendors on time shipping where they are ranked from the speediest to the slowest.

 

[SMOKIE]

So here we go since this is a excellent topic, and vapers want there gear NOW! Not in 2 weeks from when there order was placed.

http://vapingunderground.com/thread...-who-has-the-slowest-shipping-ranking.343010/

 

[Just Frank]

Vape Royalty has always taken care of me. Buy with confidence from there.

 

[Puff]

I have been ordering from Element Vape for the last few month's and I have been very happy with them, they are now my go to vape Store they have every product I need and use and shipping has not been a problem..

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[Just Frank]

I have been ordering from Element Vape for the last few month's and I have been very happy with them, they are now my go to vape Store they have every product I need and use and shipping has not been a problem..

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I've used Element too with great results. They have alot of good stuff there.

 

[Puff]

I've used Element too with great results. They have alot of good stuff there.

Yes they have nice stock of everything and have always taken care of me.

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[mjag]

And honestly I just don't trust fasttech, GearBest, eight vape etc. Ya know, #murica and all. Lol.


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Fasttech and gearbest yes, there in China. Eightvape.com is in the good ole USA, Las Vegas to be exact. I have received excellent customer service from them, they get new stuff in first with great prices and ship out quick.

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[Skullzz]

Fasttech and gearbest yes, there in China. Eightvape.com is in the good ole USA, Las Vegas to be exact. I have received excellent customer service from them, they get new stuff in first with great prices and ship out quick.

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I just ordered from eight vape yesterday. This morning I got shipping confirmation. I was impressed.


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[SpectoVia]

JVapes.com

Nicvape.com (great DIY store)

New fave.... verdevaleyvapes.com

No shipping issues with any of the three.

 

[twan013]

I placed my order with element vape last night. A couple of questions, one to set my mind at ease and the other just out of curiosity. If I had an item(s) in my cart for a while and they sold out before I placed my order will it still go through or will there be a notification saying that it's out of stock and remove it from my order?

The other question is, does EV typically include freebies with bigger orders? I'm not a freebie whore but who doesn't like a couple of extra goodies included?


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[Puff]

I placed my order with element vape last night. A couple of questions, one to set my mind at ease and the other just out of curiosity. If I had an item(s) in my cart for a while and they sold out before I placed my order will it still go through or will there be a notification saying that it's out of stock and remove it from my order?

The other question is, does EV typically include freebies with bigger orders? I'm not a freebie whore but who doesn't like a couple of extra goodies included?


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Good afternoon on your First ? Go to Element vape.com sign in and then go check your orders it will show you what you ordered in detail,usually if something is out of stock it will tell you when you order and it will not let you order the Item. I use this Vendor all the time I think you will be pleased with them.

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[Puff]

On. ? 2 no they do not give out freebies no matter what your order size is however you build points every time you shop with them and it builds up I will be placing an order on Aug 1 and I will be using my four dollars from my built up points and on my new order its a big one and I will get more points I think 600 points like I said Big Order. Go read about the point system after you sign in.

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[MWorthington]

I've bought from element vape and have been perfectly happy with them. The last thing I bought was a coilmaster diy toolkit which took from friday until the following wednesday to get to me in MS, but it was my own fault. I ordered after the cutoff time on friday so I was not unprepared for the item to be shipped on monday. If I hadn't goofed around about ordering on friday, it would have most likely have been on my front porch monday morning.

 

[twan013]

I get the point system. Just from my order I've basically got 600pts. I guess it's a good trade-off. I just like those little unexpected gifts. An extra vape band, stickers, juice sample, whatever it may be.

MWorthington, I did the same thing. Had to wait till Friday afternoon to place the order. I live in Alabama so I should expect it about the same time frame as you did. Not sure exactly where EV is based out of, and depending on carrier load it may be sooner or later.


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[JuicyLucy]

I haven't been doing this for long. In the short time though I can say I won't use Ejuice Connect again. The vibe I get from dealing and talking to them is that they are a website being run out of someone's apartment somewhere in Florida.

Rock Bottom processed my order, shipped the same day and I had the product in 3 business days. I'm currently using Vape Watch for juice. No complaints with them either.

I had a brief email exchange with Stuart Johnson the Business Manager of Advanced Vapes. I was looking for some information on some of their clapton fused factory wound coils for my mod. I sent the first email and was responded to in less than 10 minutes. We had a brief 4 email exchange that lasted about 20 minutes and answered my questions. I placed the order last night. It shipped this morning. Waiting to see how the quality is when they arrive.

It might be just me, I look for good deals but would rather pay a little more for a professional experience.

Stu at Advanced Vape Supply is the best!

And their wire is top of the line. The only place I buy wire

 

[TxThumper]

thumbs up for vape wild. I placed an order Thursday morning, it shipped in the afternoon, and I received it today.
but, they are in TX, so it didn't have far to go. I also like Mt baker vapor, they don't have the biggest gear selection, but they have a lot of good, inexpensive juice, and great customer service

 

[MWorthington]

MWorthington, I did the same thing. Had to wait till Friday afternoon to place the order. I live in Alabama so I should expect it about the same time frame as you did. Not sure exactly where EV is based out of, and depending on carrier load it may be sooner or later.


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They're in Los Angeles. I order a lot from Nicotene River and they're located there as well. If I place my order in the morning, and there is no big sale going on, I'll get my order within 3 days. If they happen to be running a sale, the order may not even ship for 3 days.

 

[Puff]

I get the point system. Just from my order I've basically got 600pts. I guess it's a good trade-off. I just like those little unexpected gifts. An extra vape band, stickers, juice sample, whatever it may be.

MWorthington, I did the same thing. Had to wait till Friday afternoon to place the order. I live in Alabama so I should expect it about the same time frame as you did. Not sure exactly where EV is based out of, and depending on carrier load it may be sooner or later.


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Southern CA .

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[Puff]

Hey Folks I placed a large order with Element Vape.com paid for priority shipping versus free shipping which I could of choose , I feel confident that I will have this by Friday maybe Sat. I placed my order around 11:00 PM Pacific time. I just want to share I really like Element vape and I have faith in them as my go to Vendor. In this order I earned 600 points ..

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[inspects]

Hey Folks I placed a large order with Element Vape.com paid for priority shipping versus free shipping which I could of choose , I feel confident that I will have this by Friday maybe Sat. I placed my order around 11:00 PM Pacific time. I just want to share I really like Element vape and I have faith in them as my go to Vendor. In this order I earned 600 points ..

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Okay @Puff ...spill the beans, another Q?.....

 

[Puff]

Okay @Puff ...spill the beans, another Q?.....

Well I don't know what a Q is

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[inspects]

Well I don't know what a Q is

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Is it the G series?....you have me wondering now....

 

[Puff]

Is it the G series?....you have me wondering now....

LOL LOL the Brown Leather SX mini G class is going to happen next month, this go around coils and more tanks just 2 lol and a Green eleaf I stick to go with a Green I-joy limitless Paisley RTA and a Yellow Maxo to go with my yellow/ green FireLuke tank and a Purple FireLuke to go with my Purple Smok 350, this is Matchy Matchy month.....

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[inspects]

LMAO.....but...you may want to try a different mod than the Maxo....have had two which the chips failed in watts mode...They are JUNK.