So I received my first order from Wizard Labs the other day. When I opened my flavors and smelled each one, I immediately knew the TFA Cucumber was not cucumber. after a taste, I confirmed to myself that it was definitely 100% banana. I sent an email to Wizard Labs explaining the issue and they asked me to send them a photo of the bottle, which I did. They responded with this....
Thank you for your reply! Unfortunately, as with all flavorings, individual tastes and smells are subjective, and will vary from one person to another. Because of the nature of individual tastes and preferences, Wizard Labs cannot offer refunds or replacements based on individual likes or dislikes of a manufacturer's particular flavoring, and all flavoring sales are final. We hope this information is helpful to you. Please feel free to respond to this e-mail with further questions or concerns. We will be more than happy to further assist you.
Sincerely,
Sharice
Wizard Labs
Needless to say, being accused of not knowing the difference between the taste and smell of a cucumber and banana infuriates me! And the fact that they can't make right and replace the $1.39 bottle of flavoring is extremely poor customer service and I will never order from them again. First impressions!!
Just wanted to make the community aware of their practices.
Thank you for your reply! Unfortunately, as with all flavorings, individual tastes and smells are subjective, and will vary from one person to another. Because of the nature of individual tastes and preferences, Wizard Labs cannot offer refunds or replacements based on individual likes or dislikes of a manufacturer's particular flavoring, and all flavoring sales are final. We hope this information is helpful to you. Please feel free to respond to this e-mail with further questions or concerns. We will be more than happy to further assist you.
Sincerely,
Sharice
Wizard Labs
Needless to say, being accused of not knowing the difference between the taste and smell of a cucumber and banana infuriates me! And the fact that they can't make right and replace the $1.39 bottle of flavoring is extremely poor customer service and I will never order from them again. First impressions!!
Just wanted to make the community aware of their practices.