Wizard labs is basically a repackaging vendor. They buy in bulk from the major suppliers, repackage into smaller containers, and sell at a competitive price for small quantities. That's great if you want to try little amounts of a variety of flavors.
I had used them for over a year. First buying flavors I wanted to try, then moved to their PG and VG once I got my core flavors established and could get the bulk discounts myself that the major suppliers offer.
The problem arose when I purchased a 500ml bottle of VG base 100mg nicotine for about $55. I kept it in the freezer for nearly 3 months while I used the last of my previous nicotine from another supplier (that I had for over a year). When that ran out I broke the seal on the W/L nicotine, made my usual 800ml of my favorite juice & let it steep the normal amount of time (5 days). Disgusting! It blocked probably 70% of my flavor and left a strong, musty, peppery sort of taste in the juice. Unvapeable. So instead of dumping it right then I tried adding more flavor concentrate. All that did was make it harsh from too much concentrate, and the bad taste was still there. Down the sink it went.
So I contacted the folks at Wizard Labs and asked if I could return it. I was told that flavor is subjective and there was nothing they could do about it. My rebuttal was that yes, flavor is subjective, but this wasn't a flavor concentrate that I didn't like. This was a case of bad nicotine masking out most of my flavor and leaving a taste that anyone who vapes would consider foul.
So they escalated the case to someone in upper management. Whoever made the final determination didn't give the situation any kind of consideration whatsoever. They just rattled off the flavor is subjective excuse and dismissed me with an offer of a $10 store credit. The juice I had to dump was quadrople that, plus the bad nicotine would have to be dumped also. All I wanted was to return the nicotine for a store credit.
So my conclusion is that W/L is more concerned with making a single $55 sale and blowing off the customer if there is a problem than they are about making the customer happy and keeping their long-term business. Not what I expected from a company I'd spent a large sum of money with over the past year.
Not the kind of company I want to continue to do business with. I will not be ordering anything from W/L again. Plenty of other vendors out there who are willing to keep their customers happy.
I had used them for over a year. First buying flavors I wanted to try, then moved to their PG and VG once I got my core flavors established and could get the bulk discounts myself that the major suppliers offer.
The problem arose when I purchased a 500ml bottle of VG base 100mg nicotine for about $55. I kept it in the freezer for nearly 3 months while I used the last of my previous nicotine from another supplier (that I had for over a year). When that ran out I broke the seal on the W/L nicotine, made my usual 800ml of my favorite juice & let it steep the normal amount of time (5 days). Disgusting! It blocked probably 70% of my flavor and left a strong, musty, peppery sort of taste in the juice. Unvapeable. So instead of dumping it right then I tried adding more flavor concentrate. All that did was make it harsh from too much concentrate, and the bad taste was still there. Down the sink it went.
So I contacted the folks at Wizard Labs and asked if I could return it. I was told that flavor is subjective and there was nothing they could do about it. My rebuttal was that yes, flavor is subjective, but this wasn't a flavor concentrate that I didn't like. This was a case of bad nicotine masking out most of my flavor and leaving a taste that anyone who vapes would consider foul.
So they escalated the case to someone in upper management. Whoever made the final determination didn't give the situation any kind of consideration whatsoever. They just rattled off the flavor is subjective excuse and dismissed me with an offer of a $10 store credit. The juice I had to dump was quadrople that, plus the bad nicotine would have to be dumped also. All I wanted was to return the nicotine for a store credit.
So my conclusion is that W/L is more concerned with making a single $55 sale and blowing off the customer if there is a problem than they are about making the customer happy and keeping their long-term business. Not what I expected from a company I'd spent a large sum of money with over the past year.
Not the kind of company I want to continue to do business with. I will not be ordering anything from W/L again. Plenty of other vendors out there who are willing to keep their customers happy.