heres my email to them
I ordered this on 1-14-15,and received it on 1-20-15,it has worked great until this morning,i was using it and I got a warning screen that said "To Hot"and the unit was very hot,i took the back off and the housing on the inside of the battery cover is melted,it wont work at all now,,i have only had this a little over a week,im not sure of what I should do,if you could help me I would appreciate it very much
Thank You,,Don Bickers
heres their return email
We apologize for the inconvenience. If you use your VIP card contact info at cloupor . com and they should refund your order or send you a new one due to you being under their warranty.
heres what I sent back
so this means your not going to stand behind your product,,,,,,that I have to deal with clouper myself,,,,in china no less
and what they sent back to me
This is the protocol that needs to be taken, another customer did the same thing and was issued a full refund.
bunch of fuckin crap if you ask me
when I ordered this it took 5 days to get here,now from what it looks like its gonna be a month or so to get it taken care of