Defective Product

[theboysplusme]

I learned of your website on Vapingunderground and decided to make a purchase in July. The device has multiple issues therefore I reached out to your chat support. They advised me to send a video indicating the issues I'm experiencing. I did so several days ago, but have yet to receive a response from you. If this is indicative of the customer service you provide, I will NOT be returning..

 

[inspects]

I learned of your website on Vapingunderground and decided to make a purchase in July. The device has multiple issues therefore I reached out to your chat support. They advised me to send a video indicating the issues I'm experiencing. I did so several days ago, but have yet to receive a response from you. If this is indicative of the customer service you provide, I will NOT be returning..

I agree, fuck um...!

 

[Vaper_girl]

I learned of your website on Vapingunderground and decided to make a purchase in July. The device has multiple issues therefore I reached out to your chat support. They advised me to send a video indicating the issues I'm experiencing. I did so several days ago, but have yet to receive a response from you. If this is indicative of the customer service you provide, I will NOT be returning..

Hello，@theboysplusme can you tell me your order number ?

 

[5150sick]

I learned of your website on Vapingunderground and decided to make a purchase in July. The device has multiple issues therefore I reached out to your chat support. They advised me to send a video indicating the issues I'm experiencing. I did so several days ago, but have yet to receive a response from you. If this is indicative of the customer service you provide, I will NOT be returning..

@Vaper_girl is the person you want to talk to @theboysplusme

I hope you get this issue straightened out soon.

 

[theboysplusme]

I appreciate the support, @inspects and @5150sick.

 

[theboysplusme]

Hello，@theboysplusme can you tell me your order number ?

Order#100122189

 

[5150sick]

I appreciate the support, @inspects and @5150sick.

It may take them a few hours to get back to you since it's a 12 hr time difference in China.

I'm on the East Coast (Florida) so it's 6:24pm here.

I'n China they are just waking up and getting ready for work:

 

[theboysplusme]

It may take them a few hours to get back to you since it's a 12 hr time difference in China.

I'm on the East Coast (Florida) so it's 6:24pm here.

I'n China they are just waking up and getting ready for work:

View attachment 118353

Right, that makes sense. Thanks for your reply.
I've been trying to reach them for almost a week so I'll be super impressed if I receive a response within 24hours..

 

[SteveS45]

Since @Vaper_girl replied to this thread I am pretty sure she will contact you.

 

[SteveS45]

Oh by the way Welcome and I hope you enjoy your stay @theboysplusme

 

[theboysplusme]

Oh by the way Welcome and I hope you enjoy your stay @theboysplusme

Thanks for the warm welcome, @SteveS45.

I've been lurking for quite some; I just don't post much. LOL

 

[theboysplusme]

Since @Vaper_girl replied to this thread I am pretty sure she will contact you.

Right.. One would think.

 

[SteveS45]

Thanks for the warm welcome, @SteveS45.
I've been lurking for quite some; I just don't post much. LOL

Stop by the porch anytime if you just want some pleasant Vaping related or not conversation~! Here back yet?

 

[theboysplusme]

Will do

Nope, still nothing.

 

[SteveS45]

Will do
Nope, still nothing.

Shit I can't give that a like~!

 

[SteveS45]

I just thought it might have already have been Friday there so at least give it until Monday here.

 

[theboysplusme]

Agreed! The is by far the worst online shopping experience I’ve had in a very long time, and I do a lot of online shopping..

 

[SteveS45]

Agreed! The is by far the worst online shopping experience I’ve had in a very long time, and I do a lot of online shopping..

Oh well shit happens and if they do right in the end it is just a plus. Remember they didn't make it just sold it..........

 

[theboysplusme]

Oh well shit happens and if they do right in the end it is just a plus. Remember they didn't make it just sold it..........

Indeed! Shit happens! LOL. I'm still holding out hope..
That comment was based on the "customer service" or lack there of.

 

[SteveS45]

Indeed! Shit happens! LOL. I'm still holding out hope..
That comment was based on the "customer service" or lack there of.

I think @Vaper_girl will straighten everything out so this is just good JuJu for you~!

 

[theboysplusme]

I think @Vaper_girl will straighten everything out so this is just good JuJu for you~!

Awe, thanks I'll take it!

 

[theboysplusme]

Since @Vaper_girl replied to this thread I am pretty sure she will contact you.

I’ve yet to be contacted by @Vaper_girl, nor have they refunded me as promised me when I closed the PayPal claim against last week.
Nothing, but problems from vapesourcing.com.

Buyers BEWARE!!

 

[SteveS45]

I’ve yet to be contacted by @Vaper_girl, nor have they refunded me as promised me when I closed the PayPal claim against last week.

Surprised and sorry to hear that you did not receive a promised refund but I would not have closed the claim until you received the refund. I would have told PP to close the claim when you got the refund.

 

[Ralph_K]

they lost my order and had to settle for a different color and took more than a month before it was shipped on top of all that it was defective. I do not recommend vapesourcing

 

[theboysplusme]

Surprised and sorry to hear that you did not receive a promised refund but I would not have closed the claim until you received the refund. I would have told PP to close the claim when you got the refund.

Agreed! There would be 3-4 days in between their replies, and I was just ready to be done with the back and forth. I should've just waited for PayPal to step in; you know what they say about hindsight.

Obviously, they can not be trusted to keep their word.

 

[Vaper_girl]

@theboysplusme , really sorry for the late reply, I just missed the forum alert. My mistake. Really sorry for that.
After checking, you filed a paypal dispute on Aug 25, the payment was on hold, we were not able to issue refund, we checked again today, the dispute has been canceled on Aug 31, we will ask accountant issue refund now. sorry for this trouble.