GTRS VBOY 200W battery door issue-fix?

Discussion in 'Regulated (Voltage / Wattage / 3.7v/ Temp Control)' started by jerryprague, Sep 21, 2017.

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  1. jerryprague

    jerryprague VU Donator New Member

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    I got this yesterday and love it. Unfortunately, and so far only once, the battery door popped open. GTRS is aware of it, they say they have a fix, but not sure if it's going to apply to current stock, and, we have no way of knowing if we are buying a fixed or non fixed version.

    Has anyone been able to fix this on their own, and, if so, exactly how did you fix it?

    This is not a deal breaker for me, it's my most advanced mod I have ever bought and I am very happy with it so far, but it would be great to have this issue solved.

    TIA and happy vaping!
     
  2. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    Ask their CS. Tape.
     
  3. jerryprague

    jerryprague VU Donator New Member

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    I did. Typical Chinese customer service, we love you, but we can't give you a fix for it, you are little person, we deal with distributor, and believe me, they are more interested in selling than support, it's all talk on their end.
     
  4. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    Pretend like you're interested in buying a palette of 'em!
     
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  5. jerryprague

    jerryprague VU Donator New Member

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    Ha, too late I think I royally pissed them off already by asking them to support individual users like ourselves directly ...
     
    Last edited: Sep 26, 2017
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  6. Susan hong hua -001

    Susan hong hua -001 New Member

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    We think we have replyed you on YouTube, Facebook, WhatsApp, etc! So, what do you want Jerry? we told you can find your seller, we will deal with this problem together with all, but not one piece!
    As you know, we are the manufacturer, yes, product have some flaw is our problem, but we can't replacement it one by one, hope you can understand!
    Or, you can let me know how much you bought, and then send back this item to us, we will return money to you directly!

    How's your idea?
    for your reference!
     
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  7. jerryprague

    jerryprague VU Donator New Member

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    Dear Susan,

    Thank you much for getting back. I just went over to the store I bought it from, VaseCigareta.cz here in Prague, and the store owner was incredibly helpful and said he would send it back to be fixed and loan me another similar mod in the meantime.

    I simply was saying I would be glad to fix this problem myself if you were able to send me the parts, so as not to trouble you and your repair staff.

    One other issue came up with it, and that is that the 510 holder on top is loose, it moves from side to side, and he agreed that this is not good and they would have that fixed as well.

    Susan, I am a big fan of the VBOY, I have been vaping five years and after much research, decided to go with the Vboy and I still believe it was the best choice. For the price, in my opinion, it is outstanding and I would not change it and thank you for all the hard work you did on this excellent product.

    The only issues I mention are to me minor and probably to be expected with the early versions of any model, and I am sure sure you will fix them in upcoming models.

    I am fine to wait for a few weeks for it to be sent off, and if it is properly fixed, I will be enjoying it even more than I am now.

    Thank you again, and wish you continued success.
     
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  8. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    How bout that for CS! They trolled you out on the forums. I'm very impressed.
     
  9. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    Hi Susan,

    Once quality is solidified please make a variant:

    VGirl/Gal/Stick/Mod
    Make it white/rose/gold
    Create novice TC mode
    -skip SXi-Q choices in selections
    -remove Ni and Ti choices in selections
    Replace car wallpapers with flowers
    Replace raunchy wallpapers with puppies and kittens

    I'll let you know how she likes it. Hopefully I can finally get her off power mode. I'll need a few, a tad lower price would help.
     
    Last edited: Sep 26, 2017
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  10. jerryprague

    jerryprague VU Donator New Member

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    I know this is tongue-in-cheek, but, honestly, I bet if they had a pink version of this, not black, with easy menu system, the ladies might really go for it.
    I know plenty of female vapers here in Prague and all over Europe, who want to look fashionable when they vape.

    And totally agree on the wallpapers, I like sexy women as much as anyone else, but in real life and not a picture on my vaping device. Fortunately, with the software you can download anything you like, that is so cool! :)
     
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  11. jerryprague

    jerryprague VU Donator New Member

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    Yeah, but hey man that's good, shows they are responsive. For a cheap mod, I wouldn't have even bothered, but this is like a Mercedes of the vaping world, it's good to work with them to make things better. :)
     
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  12. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    I'm actually quite serious about the ladies version. I've been looking for mods with solid, easy to use TC that don't require any fiddling for her since the Cuboid was released.

    I have a couple SXMini's but she tends to drop and lose her mods. A stylized and simplified G Class at fraction of the price would be the ideal mod for her without bankrupting me. This is almost there. Otherwise she'll get an Aspire Speeder for XMas.
     
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  13. jerryprague

    jerryprague VU Donator New Member

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    Yes, I'm serious too, I think it's a fantastic idea. It would be great if they had a model that was fashionable, easy to use, yet just as powerful as the Vboy. It is also pretty solid, and doesn't look like it would be seriously damaged if it's dropped, but, we'll see. I'm not thrilled about the battery door opening, but, it doesn't happen every day and it's just like a little open. I wasn't happy to find out that the top part is moving around a little, but, could be just growing pains as it just came out. Best mod I've had ever.

    I looked at the SX Mini, but comparing these two, I couldn't justify twice the price myself, this one is also G Class and does everything I want and more.
     
    Last edited: Sep 27, 2017
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  14. janne303

    janne303 Member For 3 Years

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    Make a silicon cover and the doorproblem is solved hehe. I use that on my smok alien :)

    Skickat från min SM-G935F via Tapatalk
     
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  15. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    Make it properly in the first place and have no problem is my preferred solution but that's a good idea. Sure beats tape!
     
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  16. jerryprague

    jerryprague VU Donator New Member

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    Yeah, it's a great mod, they just needed to do a bit more quality assurance on it before they got it out the door, for the price nothing beats it.
     
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  17. janne303

    janne303 Member For 3 Years

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    Jerry : You bought it at the store called yourcigarette.com for us englishspeaking in EU right? Do you know if all their gtrs has the same problem? Try to get answer from susan if there is a simple fix for it on it but she seems not understand me.

    Skickat från min SM-G935F via Tapatalk
     
  18. jerryprague

    jerryprague VU Donator New Member

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    Not sure if they have a non Czech web site. They are fantastic though. Normally I order through aliexpress.com for best prices but they had the vboy at a fair price.

    So far, the door situation has gotten worse, it opens all the time. The button to change the puff strength is stuck on standard, and the top where you screw the Atty in is loose. It has to go in for service and I hope they can fix it all. The customer service has been interesting, I hope they can get to understand us individual users and clearly see that it's their best interest to make their products work...
     
  19. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    Well, figure it'll be a little while for GTRS to get their quality and production in order, longer for the VGirl. So my wife got an Aspire Speeder for her birthday. We'll see what XMas holds.

    Got her the white/gold, very stylish, great ergonomics. Aspire's chip, no SX500J, is still really impressive. SS TC setup was a snap, and is very consistent. It's still early but the initial quality is great. Time will tell but she'll probably lose it before it has any issues. If she's still in TC mode after a week I'll be giddy.
     
  20. janne303

    janne303 Member For 3 Years

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    Got mine today. No issues so far... :)[​IMG]

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  21. jerryprague

    jerryprague VU Donator New Member

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    They said they would fix the issue, I hope you got the latest version.
     
  22. janne303

    janne303 Member For 3 Years

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    Check this out[​IMG]

    Skickat från min SM-G935F via Tapatalk
     
  23. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    VGirl should be here anytime now!
     
  24. Roadtrip635

    Roadtrip635 Gold Contributor Member For 2 Years

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  25. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    Hope that's not a clear out of the old ones. Otherwise tape and silicone covers where the fixes we came up with.
     
  26. janne303

    janne303 Member For 3 Years

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    My friend and I got the batterycover problem now after a weeks use.... GTRS seems not interested of solving our problem. We have tried contact them thru their facebookpage

    Skickat från min SM-G935F via Tapatalk
     
  27. VapeNMirrors

    VapeNMirrors Bronze Contributor Member For 2 Years

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    If their vendor won't help, silicone sleeve.
     
  28. janne303

    janne303 Member For 3 Years

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    No one produce any sleeve yet. I got an reply now anyhow :) [​IMG]

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  29. Nailz

    Nailz FUCK the FDA VU Donator Gold Contributor Member For 3 Years

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    Great mod? For the price nothing beats it? But it has a crap battery door and a loose 510 and you think that is good for a $120 mod and to top it off, their CS sucks from the sounds of it, you really must be a fanboy to be saying that, can get mods for $30 that don't have them problems.
     
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  30. jerryprague

    jerryprague VU Donator New Member

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    OK, I sent it in for repair, and got it back a week later. So far so good, no problems with the battery door, and the center piece does not rotate anymore.

    Thanks to the GTRS people for their help, I love this mod and hope this fixes the problem for good!
     
  31. jerryprague

    jerryprague VU Donator New Member

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    I think they rushed it out the door without adequate in the field testing first, and, insisting that you can only repair them through a dealer is a bit draconian-I bought mine locally but not everyone does. I'm just saying that I've had Kangertech (paint was horrible, it peeled off and looked butt ugly), iJoy (underpowered), eLeaf (simple and underpowered), and Smok Al85 (ok, but underpowered). The VBOY feels right in the hand, has a great design, not boxy like most, feels nice due to the rubber coating, and fires up immediately. And has a ton of options. Yes, I am a fan, been vaping five years and really am enjoying it, I hope the problems are ironed out for good in future production.
     
  32. jerryprague

    jerryprague VU Donator New Member

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    Update - from a separate post

    I bought the GTRS VBOY late September, it was what GTRS is now calling 'version one'. No secret that the battery door kept popping open at random intervals, the batteries would simply fall out, it kept getting worse to where I had to use tape to hold it on.

    GTRS said they would only fix this through a distributor. Fortunately I bought one locally (vasecigareta.cz, excellent store here in the Czech Republic), and they took it back to get it fixed a few weeks ago.

    They replaced the door, however, as I had seen on GTRS Facebook page, it was not stamped 'version 2' on the door, and hence was the original version. Door kept popping open, batteries kept falling out.

    I gave it in once again early this week and told them that the new door must have 'version 2' stamped on it. Got a call from them a few days later, that they will not have the version 2 door in stock for another month. They have excellent customer service - I told them that I have had enough of this, and they agreed to refund me my purchase price.

    Susan from GTRS service has been most helpful, offering to send me a door so I can fix it myself, but, at this point, I'd rather take the refund. I am going to get the new REV Nitro 200W instead, half the price, and it looks like a great mod.
     
  33. janne303

    janne303 Member For 3 Years

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    Yo...
     
    Last edited: Nov 30, 2017
  34. jerryprague

    jerryprague VU Donator New Member

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    Honestly between the loose 510 issue and the door issue, nice as this mod is on the surface, it's a no go for me...
     
  35. jerryprague

    jerryprague VU Donator New Member

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    Whatsapp contact for Susan who is head of customer service is +8618691113385. She was not always prompt but she did reply.
     
  36. janne303

    janne303 Member For 3 Years

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    no text här heller...

    Skickat från min SM-G935F via Tapatalk
     
    Last edited: Nov 30, 2017
  37. jerryprague

    jerryprague VU Donator New Member

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    Give me a break, warranty card, what nonsense .... The problems are so big they will lose not only money on this because let's face it we are a small community and word gets around, but, in the future, who would buy a mod from there when there are so many others that do work properly? You would not, nor I.
     
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  38. jerryprague

    jerryprague VU Donator New Member

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    So, end of tale, I ordered a REV-TECH Nitro mod from Cigabuy, Europe Express shipping, came really fast, 12 days, to Europe. I love it, great clouds and flavor, and less than half the price of the Gboy. I got a full refund from the local distributor (thanks Vasecigareta.cz!), so, all's well that ends well.
     
  39. jerryprague

    jerryprague VU Donator New Member

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    Putting a silicon sleeve on a gorgeous mod like that is like putting a burqa on Marilyn Monroe...

    Sent from my Mi Max using Tapatalk
     

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